Reviews Analyzed
21
We Collect & Analyze Reviews
Ben's Natural Health
Experiences & Reviews
Ben's Natural Health is a direct-to-consumer dietary supplement brand selling online with an auto-ship/subscription option and customer support by phone and email. The company offers a range of natural health products and informational material (books, assessments) and operates an online storefront where customers can manage recurring orders and contact support.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
16d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Majority of reviews highlight fast, helpful customer service and quick resolution of order issues; very few report poor support.
Share of mentions
Strong
25%
💰
Value for money
Mixed to negative comments: some find direct pricing cheaper, while others report unexpected charges, high prices, or poor refund outcomes.
Share of mentions
Weak
9%
⚡
User experience
Limited mentions: one positive contact-via-website experience; one report of a broken assessment link that prevented ordering.
Share of mentions
Mixed
3%
🔧
Product quality
Many customers report noticeable benefits and long-term use; several reviewers report specific supplements were ineffective or changed formula negatively.
Share of mentions
Strong
13%
📞
Communication
Frequent praise for prompt email and phone responses; named representatives (e.g., Claire, Carl, John, Rufus) are cited for timely help.
Share of mentions
Strong
19%
⭐
Overall experience
Overall impressions are largely positive with many long-term, satisfied customers; isolated complaints concern billing, refunds, and product efficacy.
Share of mentions
Strong
31%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Outstanding customer support
"Outstanding customer support! I had an issue with a delayed shipment. This issue was profe..."
Mr Steve Buchkovich
Trustpilot
Oct 01, 2025
Featured for: Issue resolved; communication praised
I'd purchased "Prostate Power" which did nothing.
"I'd purchased "Prostate Power" which claimed to support healthy urinary flow, bladder function and reduction of nighttime urination. After nearly thre..."
Janet and Jeff
Trustpilot
Oct 01, 2025
Featured for: Product ineffective; refund policy complaint
Misrepresenting costs
"I ordered one of your products on the 23rd of January this year and believed i was paying in Canadian Funds. I checked my credit card s..."
Gerald
Trustpilot
Oct 01, 2025
Featured for: Mischarged in wrong currency
Amazing service, products really make a difference
"I have been using Ben's natural health for many years now. The products are incredible, I've had noticeable differences from using an array of their s..."
to
Trustpilot
Oct 01, 2025
Featured for: Long-term user; personalized help
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
J
Jeff Hayes
trustpilot.com
Oct 01, 2025
Excellent customer service
I needed to postpone an automatic shipment and contacted them via the website. I got a email response within minutes telling me when it was scheduled....
R
Robert Gulley
trustpilot.com
Oct 01, 2025
Claire is the best customer service…
Claire is the best customer se...
M
Mr Steve Buchkovich
trustpilot.com
Oct 01, 2025
Outstanding customer support
Outstanding customer support! I had an issue with a delayed shipment. This issue was profe...
M
Myles Cranford
trustpilot.com
Oct 01, 2025
Exceptional customer service
I made a request for skipping an auto shipment, and resuming my auto shipments a month later. Via e-mail, Carl responded promptly to my request with c...
M
Mike Hinkle
trustpilot.com
Oct 01, 2025
Ben’s Natural Health had great customer service
I had an issue with my order, and Carl resolved it quickly. His helping me st...
C
Cwe
trustpilot.com
Oct 01, 2025
Happy Camper
I was pleased to get an immediate response of my request to delay my next shipment of vitamins. I'...
J
Jack Wilkinson
trustpilot.com
Oct 01, 2025
Top Company
I have dealt with this company for 15 years and can honestly say I have had great service from them. Top quality products and rapid help with a...
R
Robert Hodges
trustpilot.com
Oct 01, 2025
Exceptional Customer Care
Ms. Claire at Ben's Natural Health is outstanding in her representation of the company. I hope Ben's Natural recognizes the value she brings to the or...
J
Jeffrey
trustpilot.com
Oct 01, 2025
excellent customer service
Claire was responsive and able to help me out quickly as always. So along with grea...
R
Ron
trustpilot.com
Oct 01, 2025
I traded emails with Josie on a issue…
I traded emails with Josie on a issue with my reward points. As usual the customer service...
L
Lyle
trustpilot.com
Oct 01, 2025
He-was-courteous&-
...
M
Mohammed Alhenaki
trustpilot.com
Oct 01, 2025
would like to thank customer service
would like to thank customer service, especially Gohn, for their conce...
M
Mac McCampbell
trustpilot.com
Oct 01, 2025
Always receive excellent service from…
Always receive excelle...
B
Brian Puetz
trustpilot.com
Oct 01, 2025
Claire was great answering all my…
Claire was great answering all my qu...
G
Gerald
trustpilot.com
Oct 01, 2025
Misrepresenting costs
I ordered one of your products on the 23rd of January this year and believed i was paying in Canadian Funds. I checked my credit card s...
A
ALLAN NEITA
trustpilot.com
Oct 01, 2025
Enjoyed the book
Enjoyed the book. It was pretty informative in many areas. However I was hoping to do the health assessm...
J
Janet and Jeff
trustpilot.com
Oct 01, 2025
I'd purchased "Prostate Power" which did nothing.
I'd purchased "Prostate Power" which claimed to support healthy urinary flow, bladder function and reduction of nighttime urination. After nearly thre...
t
to
trustpilot.com
Oct 01, 2025
Amazing service, products really make a difference
I have been using Ben's natural health for many years now. The products are incredible, I've had noticeable differences from using an array of their s...
L
Larry Herdegen
trustpilot.com
Oct 01, 2025
Ive been taking Total Health for over…20 years
Ive been taking Total Health for over 20 years and and have been overall satisfied with this product. I don't like that they a...
B
Bill
trustpilot.com
Oct 01, 2025
Ben's Total Health Is Useless, Buy ProstaGenix Instead
I took this very expensive supplement for 1 year and it did not help much in reducing urgency or my daily 8 or more trips to the bathroom and particul...
Conclusion
Customer reviews consistently note strong, responsive customer service and many repeat buyers who report beneficial results. Several reviewers name specific staff (Claire, Carl, John, Rufus) for quick issue resolution or personalized guidance. At the same time, multiple complaints mention billing/currency problems, restrictive refund acceptance for opened products, and isolated reports of ineffective supplements. Prospective buyers should review billing currency and return policies, consider trying a small supply first, and contact support directly for subscription changes or questions.