Customers often praise the support team as fast, polite, and focused on fixing issues. Several reviewers describe confusing pricing, including higher prices in the cart and unexpected currency charges. Product results split opinions: many note clear benefits, while a smaller group reports no improvement and trouble getting refunds. A few isolated comments mention a broken link on the website.
Examples from available reviews (Dec 2021 – Mar 2026).
Claire proactively helped complete the order and explained next steps.
“Claire gave me outstanding customer service to complete my order.”
Advertised price was misleading due to required three-unit purchase.
“Advertised price was misleading.”
Product did not deliver promised benefits and refund policy seemed unreliable.
“I'd purchased "Prostate Power" which did nothing.”
Long-term user reports noticeable improvement from tailored products.
“The products are incredible, I've had noticeable differences from using an array of their stock.”
Most feedback highlights strong service and repeatedly names specific representatives. Reviewers mention fast replies, help completing orders, and follow-up after shipping issues. Staff often handled subscription changes and arranged replacements for damaged deliveries.
Most complaints focus on unclear pricing and surprise charges at checkout. Several reviews say the advertised price did not match the cart total, and one mentions being required to buy multiple units. Fewer comments point to currency-conversion charges and the absence of loyalty discounts.
When staff step in, customers describe easy ordering and quick updates to auto-shipments. Reviews often mention shipping notices and polite rescheduling. Website issues come up rarely and mainly involve one report of a broken health-assessment link.
Reviews split between strong approval and clear disappointment. Several long-term users report noticeable improvements and better sleep from specific supplements. Another group says certain products did not help and describes problems with refunds or returns.
Reviewers say staff explain products and shipping clearly and with useful detail. Fast email replies and proactive updates during delays show up across reviews. Customers also mention getting knowledgeable answers on how to use products and what to do next.
Overall feedback pairs high service satisfaction with negative notes on pricing and some product results. Many comments emphasize solution-focused support, while low ratings focus on value concerns and lack of effectiveness. That mix shapes the overall impression of the company.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (32) · Reviews (10) · Reviews (1) · Quotes shortened · As of: March 2026
Claire consistently provides expeditious and helpful customer service.
“Claire continues to provide the most expeditious and helpful service.”
Advertised price was misleading due to required three-unit purchase.
“Advertised price was misleading.”
Products are effective and communication with subscribers is strong.
“Products that work!”
Price shown differed from cart price, causing perceived misleading advertisement.
“i don't like that it said $ 84.95 and i clicked on it and it said $109.95 in the cart.”
Long-term user commends John for prompt, courteous, knowledgeable service.
“He is always prompt, courteous and very knowledgeable and a true professional.”
John provided updates about delivery delays and compensation.
“Customer services was excellent, John was extremely supportive in providing updates”
Book explains diabetes simply and offers hopeful lifestyle approaches.
“Great book , with it being written in simple terms that you don’t need a medical degree to understand.”
Ordering process and service were quick.
“quick process and service”
Claire promptly and courteously managed subscription cancellation and a new order.
“Very prompt, courteous, and understanding!”
Reviewer expresses hope regarding their overall health.
“I hope this looks my overall heath”
Company responded quickly and addressed the issue.
“Quick responses, got right to the solution.”
Claire's knowledge and quick responses make the experience excellent.
“Claire made the experience top notch”
Claire proactively helped complete the order and explained next steps.
“Claire gave me outstanding customer service to complete my order.”
Clair provided needed help and customer service accommodated shipment delays.
“Clair made my experience great!”
After damaged shipment, Claire arranged a courteous replacement promptly.
“Claire arranged for the product to be replaced.”
Claire was friendly, courteous, and professionally resolved the issue.
“Claire was friendly, courteous and professionally handled my issue.”
Customer praises outstanding, attentive service and follow-up by Claire.
“Claire has done an outstanding job answering my questions and even followed up to make sure that I received the product.”
John responded kindly and helpfully to a shipping question.
“John was very responsive to answer my shipping question and was very kind.”
Claire helped explain how supplements address the reviewer's type 2 diabetes.
“she helped me to understand my type 2 diabetes.”
Customer service met specific needs and shipping requirements effectively.
“Bens Natural Health customer services have been excellent.”
Claire handled a monthly delivery question exceptionally well.
“Claire did an outstanding job on my question about my monthly delivery.”
Staff were informative, knowledgeable about products, and helpful.
“Very informative they know there's product and very helpful”
Customer service quickly rescheduled an automatic shipment and was pleasant.
“I got a email response within minutes telling me when it was scheduled.”
Reviewer praises Claire as an excellent customer service representative.
“Claire is the best customer service representative out there!”
Customer support resolved a delayed shipment and communicated well.
“Outstanding customer support!”
Customer service promptly and courteously handled an auto-shipment request.
“Carl responded promptly to my request”
Carl resolved an order issue quickly and increased customer confidence.
“Carl resolved it quickly.”
Immediate response to delay request; long-term satisfaction with product.
“immediate response of my request to delay my next shipment of vitamins.”
Long-term customer praises quality products and prompt problem resolution.
“Top quality products and rapid help with any problems.”
Claire provides respectful, attentive, and highly recommended customer service.
“Ms. Claire at Ben's Natural Health is outstanding in her representation of the company.”
Claire responded quickly and customer service complemented products and delivery.
“Claire was responsive and able to help me out quickly as always.”
Josie helped resolve reward points issue and customer service was excellent.
“As usual the customer service was awesome!”
Representative was courteous and helpful.
“He-was-courteous&- helpful...”
Thanks to customer service, especially Gohn, for responsive and patient support.
“would like to thank customer service, especially Gohn, for their concern, responsiveness, patience, and acceptance of comments and inquiries.”
Reviewer always receives excellent service from Ben's.
“Always receive excellent service from Ben’s.”
Claire answered questions thoroughly and responded quickly.
“Claire was great answering all my questions and quick to respond.”
Reviewer was charged much more than expected due to currency misrepresentation.
“the charge was triple what i was expecting.”
Book was informative, but website health assessment link was broken.
“the website link is not working.”
Product did not deliver promised benefits and refund policy seemed unreliable.
“I'd purchased "Prostate Power" which did nothing.”
Long-term user reports noticeable improvement from tailored products.
“The products are incredible, I've had noticeable differences from using an array of their stock.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Ben's Natural Health runs an online shop selling natural health supplements and wellness products. The site shows product details, ingredient lists, and ways to order. Customers can buy once or set up recurring subscriptions through an account portal. Support is available by email and phone for help with orders, subscriptions, and shipping questions.