Customers often praise the support team as fast, polite, and focused on fixing issues. Several reviewers describe confusing pricing, including higher prices in the cart and unexpected currency charges. Product results split opinions: many note clear benefits, while a smaller group reports no improvement and trouble getting refunds. A few isolated comments mention a broken link on the website.
Examples from available reviews (Dec 2021 – Jun 2026).
Claire proactively helped complete the order and explained next steps.
“Claire gave me outstanding customer service to complete my order.”
Advertised price was misleading due to required three-unit purchase.
“Advertised price was misleading.”
Product did not deliver promised benefits and refund policy seemed unreliable.
“I'd purchased "Prostate Power" which did nothing.”
Long-term user reports noticeable improvement from tailored products.
“The products are incredible, I've had noticeable differences from using an array of their stock.”
Most feedback highlights strong service and repeatedly names specific representatives. Reviewers mention fast replies, help completing orders, and follow-up after shipping issues. Staff often handled subscription changes and arranged replacements for damaged deliveries.
Most complaints focus on unclear pricing and surprise charges at checkout. Several reviews say the advertised price did not match the cart total, and one mentions being required to buy multiple units. Fewer comments point to currency-conversion charges and the absence of loyalty discounts.
When staff step in, customers describe easy ordering and quick updates to auto-shipments. Reviews often mention shipping notices and polite rescheduling. Website issues come up rarely and mainly involve one report of a broken health-assessment link.
Reviews split between strong approval and clear disappointment. Several long-term users report noticeable improvements and better sleep from specific supplements. Another group says certain products did not help and describes problems with refunds or returns.
Reviewers say staff explain products and shipping clearly and with useful detail. Fast email replies and proactive updates during delays show up across reviews. Customers also mention getting knowledgeable answers on how to use products and what to do next.
Overall feedback pairs high service satisfaction with negative notes on pricing and some product results. Many comments emphasize solution-focused support, while low ratings focus on value concerns and lack of effectiveness. That mix shapes the overall impression of the company.
For each review, the core experience based on original source reviews.
Sources: trustpilot.com (32) · Reviews (19) · Reviews (1) · Quotes shortened · As of: June 2026
Josie helped resolve reward points issue and customer service was excellent.
“As usual the customer service was awesome!”
Representative was courteous and helpful.
“He-was-courteous&- helpful...”
Thanks to customer service, especially Gohn, for responsive and patient support.
“would like to thank customer service, especially Gohn, for their concern, responsiveness, patience, and acceptance of comments and inquiries.”
Reviewer always receives excellent service from Ben's.
“Always receive excellent service from Ben’s.”
Claire answered questions thoroughly and responded quickly.
“Claire was great answering all my questions and quick to respond.”
Reviewer was charged much more than expected due to currency misrepresentation.
“the charge was triple what i was expecting.”
Book was informative, but website health assessment link was broken.
“the website link is not working.”
Product did not deliver promised benefits and refund policy seemed unreliable.
“I'd purchased "Prostate Power" which did nothing.”
Long-term user reports noticeable improvement from tailored products.
“The products are incredible, I've had noticeable differences from using an array of their stock.”
Longtime customer satisfied with product but unhappy about lack of discounts.
“I don't like that they almost always do not give existing or longtime customers any discounts.”
Reviewer found Ben's product ineffective and saw better results with a competitor.
“it did not help much in reducing urgency or my daily 8 or more trips to the bathroom”
I came across Ben's Natural Health from a friend. I was having much anxiety and an inability to sleep; I couldn't concentrate at work or be a good person. My friend referred me to Ben's Natural Health, where I bought Deep Sleep - a natural dietary supplement for myself, feeling stressed and desperate for sleep. The pills helped me relax my mind and body, and also provided quality sleep that made me feel refreshed by the next morning. They're outstanding in quality and effectiveness. I was impressed by the high quality of their service with flexible payment methods. Thank you, Ben's Natural Health!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Ben's Natural Health runs an online shop selling natural health supplements and wellness products. The site shows product details, ingredient lists, and ways to order. Customers can buy once or set up recurring subscriptions through an account portal. Support is available by email and phone for help with orders, subscriptions, and shipping questions.