Customer reviews consistently note strong, responsive customer service and many repeat buyers who report beneficial results. Several reviewers name specific staff (Claire, Carl, John, Rufus) for quick issue resolution or personalized guidance. At the same time, multiple complaints mention billing/currency problems, restrictive refund acceptance for opened products, and isolated reports of ineffective supplements. Prospective buyers should review billing currency and return policies, consider trying a small supply first, and contact support directly for subscription changes or questions.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer support resolved a delayed shipment and communicated well.
“Outstanding customer support!”
Product did not deliver promised benefits and refund policy seemed unreliable.
“I'd purchased "Prostate Power" which did nothing.”
Reviewer was charged much more than expected due to currency misrepresentation.
“the charge was triple what i was expecting.”
Long-term user reports noticeable improvement from tailored products.
“The products are incredible, I've had noticeable differences from using an array of their stock.”
Majority of reviews highlight fast, helpful customer service and quick resolution of order issues; very few report poor support.
Mixed to negative comments: some find direct pricing cheaper, while others report unexpected charges, high prices, or poor refund outcomes.
Limited mentions: one positive contact-via-website experience; one report of a broken assessment link that prevented ordering.
Many customers report noticeable benefits and long-term use; several reviewers report specific supplements were ineffective or changed formula negatively.
Frequent praise for prompt email and phone responses; named representatives (e.g., Claire, Carl, John, Rufus) are cited for timely help.
Overall impressions are largely positive with many long-term, satisfied customers; isolated complaints concern billing, refunds, and product efficacy.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (32) · Reviews (10) · Reviews (1) · Quotes shortened · As of: February 2026
Longtime customer satisfied with product but unhappy about lack of discounts.
“I don't like that they almost always do not give existing or longtime customers any discounts.”
Reviewer found Ben's product ineffective and saw better results with a competitor.
“it did not help much in reducing urgency or my daily 8 or more trips to the bathroom”
I came across Ben's Natural Health from a friend. I was having much anxiety and an inability to sleep; I couldn't concentrate at work or be a good person. My friend referred me to Ben's Natural Health, where I bought Deep Sleep - a natural dietary supplement for myself, feeling stressed and desperate for sleep. The pills helped me relax my mind and body, and also provided quality sleep that made me feel refreshed by the next morning. They're outstanding in quality and effectiveness. I was impressed by the high quality of their service with flexible payment methods. Thank you, Ben's Natural Health!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Ben's Natural Health is a direct-to-consumer dietary supplement brand selling online with an auto-ship/subscription option and customer support by phone and email. The company offers a range of natural health products and informational material (books, assessments) and operates an online storefront where customers can manage recurring orders and contact support.