Customer reviews consistently note strong, responsive customer service and many repeat buyers who report beneficial results. Several reviewers name specific staff (Claire, Carl, John, Rufus) for quick issue resolution or personalized guidance. At the same time, multiple complaints mention billing/currency problems, restrictive refund acceptance for opened products, and isolated reports of ineffective supplements. Prospective buyers should review billing currency and return policies, consider trying a small supply first, and contact support directly for subscription changes or questions.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer support resolved a delayed shipment and communicated well.
“Outstanding customer support!”
Product did not deliver promised benefits and refund policy seemed unreliable.
“I'd purchased "Prostate Power" which did nothing.”
Reviewer was charged much more than expected due to currency misrepresentation.
“the charge was triple what i was expecting.”
Long-term user reports noticeable improvement from tailored products.
“The products are incredible, I've had noticeable differences from using an array of their stock.”
Majority of reviews highlight fast, helpful customer service and quick resolution of order issues; very few report poor support.
Mixed to negative comments: some find direct pricing cheaper, while others report unexpected charges, high prices, or poor refund outcomes.
Limited mentions: one positive contact-via-website experience; one report of a broken assessment link that prevented ordering.
Many customers report noticeable benefits and long-term use; several reviewers report specific supplements were ineffective or changed formula negatively.
Frequent praise for prompt email and phone responses; named representatives (e.g., Claire, Carl, John, Rufus) are cited for timely help.
Overall impressions are largely positive with many long-term, satisfied customers; isolated complaints concern billing, refunds, and product efficacy.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (32) · Reviews (10) · Reviews (1) · Quotes shortened · As of: February 2026
Claire consistently provides expeditious and helpful customer service.
“Claire continues to provide the most expeditious and helpful service.”
Advertised price was misleading due to required three-unit purchase.
“Advertised price was misleading.”
Products are effective and communication with subscribers is strong.
“Products that work!”
Price shown differed from cart price, causing perceived misleading advertisement.
“i don't like that it said $ 84.95 and i clicked on it and it said $109.95 in the cart.”
Long-term user commends John for prompt, courteous, knowledgeable service.
“He is always prompt, courteous and very knowledgeable and a true professional.”
John provided updates about delivery delays and compensation.
“Customer services was excellent, John was extremely supportive in providing updates”
Book explains diabetes simply and offers hopeful lifestyle approaches.
“Great book , with it being written in simple terms that you don’t need a medical degree to understand.”
Ordering process and service were quick.
“quick process and service”
Claire promptly and courteously managed subscription cancellation and a new order.
“Very prompt, courteous, and understanding!”
Reviewer expresses hope regarding their overall health.
“I hope this looks my overall heath”
Company responded quickly and addressed the issue.
“Quick responses, got right to the solution.”
Claire's knowledge and quick responses make the experience excellent.
“Claire made the experience top notch”
Claire proactively helped complete the order and explained next steps.
“Claire gave me outstanding customer service to complete my order.”
Clair provided needed help and customer service accommodated shipment delays.
“Clair made my experience great!”
After damaged shipment, Claire arranged a courteous replacement promptly.
“Claire arranged for the product to be replaced.”
Claire was friendly, courteous, and professionally resolved the issue.
“Claire was friendly, courteous and professionally handled my issue.”
Customer praises outstanding, attentive service and follow-up by Claire.
“Claire has done an outstanding job answering my questions and even followed up to make sure that I received the product.”
John responded kindly and helpfully to a shipping question.
“John was very responsive to answer my shipping question and was very kind.”
Claire helped explain how supplements address the reviewer's type 2 diabetes.
“she helped me to understand my type 2 diabetes.”
Customer service met specific needs and shipping requirements effectively.
“Bens Natural Health customer services have been excellent.”
Claire handled a monthly delivery question exceptionally well.
“Claire did an outstanding job on my question about my monthly delivery.”
Staff were informative, knowledgeable about products, and helpful.
“Very informative they know there's product and very helpful”
Customer service quickly rescheduled an automatic shipment and was pleasant.
“I got a email response within minutes telling me when it was scheduled.”
Reviewer praises Claire as an excellent customer service representative.
“Claire is the best customer service representative out there!”
Customer support resolved a delayed shipment and communicated well.
“Outstanding customer support!”
Customer service promptly and courteously handled an auto-shipment request.
“Carl responded promptly to my request”
Carl resolved an order issue quickly and increased customer confidence.
“Carl resolved it quickly.”
Immediate response to delay request; long-term satisfaction with product.
“immediate response of my request to delay my next shipment of vitamins.”
Long-term customer praises quality products and prompt problem resolution.
“Top quality products and rapid help with any problems.”
Claire provides respectful, attentive, and highly recommended customer service.
“Ms. Claire at Ben's Natural Health is outstanding in her representation of the company.”
Claire responded quickly and customer service complemented products and delivery.
“Claire was responsive and able to help me out quickly as always.”
Josie helped resolve reward points issue and customer service was excellent.
“As usual the customer service was awesome!”
Representative was courteous and helpful.
“He-was-courteous&- helpful...”
Thanks to customer service, especially Gohn, for responsive and patient support.
“would like to thank customer service, especially Gohn, for their concern, responsiveness, patience, and acceptance of comments and inquiries.”
Reviewer always receives excellent service from Ben's.
“Always receive excellent service from Ben’s.”
Claire answered questions thoroughly and responded quickly.
“Claire was great answering all my questions and quick to respond.”
Reviewer was charged much more than expected due to currency misrepresentation.
“the charge was triple what i was expecting.”
Book was informative, but website health assessment link was broken.
“the website link is not working.”
Product did not deliver promised benefits and refund policy seemed unreliable.
“I'd purchased "Prostate Power" which did nothing.”
Long-term user reports noticeable improvement from tailored products.
“The products are incredible, I've had noticeable differences from using an array of their stock.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Ben's Natural Health is a direct-to-consumer dietary supplement brand selling online with an auto-ship/subscription option and customer support by phone and email. The company offers a range of natural health products and informational material (books, assessments) and operates an online storefront where customers can manage recurring orders and contact support.