Reviews Analyzed
28
We Collect & Analyze Reviews
Enel X
Experiences & Reviews
Enel X is the Enel Group business line focused on advanced energy services, including electric mobility solutions. The company develops and operates EV charging hardware and software, public charging networks in multiple countries, and smart energy services for residential, commercial and fleet customers. Enel X has integrated acquisitions and offers both home chargers and public fast chargers along with supporting apps and billing systems.
Overview & Key Metrics
Positive Sentiment
0%
Latest Review
12d
Overall Rating
1.0
Our Analysis
🎯
Service quality
Many reviewers describe unresponsive or scripted customer support, long waits, unresolved repair requests, and difficulties escalating issues for chargers or refunds.
Share of mentions
Weak
23%
💰
Value for money
Users report unexpected holds and delayed or missing refunds, forced subscription charges, and requests for advance payment for replacements.
Share of mentions
Weak
11%
⚡
User experience
Reports focus on app bugs and forced app migrations that break scheduling, login or charging flows and can stop charging sessions unexpectedly.
Share of mentions
Weak
12%
🔧
Product quality
Multiple accounts of hardware faults: chargers not starting, stopping mid‑session, plugs failing, and devices malfunctioning after software updates.
Share of mentions
Weak
15%
📞
Communication
Several reviewers say they received auto‑responses, little follow‑up, or no notification about forced app changes or service modifications.
Share of mentions
Weak
9%
⭐
Overall experience
Across reviews the overall impression is negative, with many users advising others to avoid the service due to recurring issues.
Share of mentions
Weak
30%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 28 verified reviews (March 2022 – October 2025).
Juice 3.01 BOX Pro Cellular cable 7,4 Kw
"ho comprato 4 anni fa con enel x una centralina di ricarica Juice 3.01 BOX Pro Cellular cable 7,4 Kw, pagata più di 1000 euro. Oggi ha un malfunzionam..."
Elena Maria Di Cioccio
Trustpilot
Oct 01, 2025
Featured for: no repair or spare parts
Beware of Enel X Way in Italy
"Beware of Enel X Way in Italy – Unfair Charges and No Refunds Be very careful when using Enel X Way charging stations in Italy. They place a €30 pre-a..."
Sean
Trustpilot
Oct 01, 2025
Featured for: pre-authorisation hold, no refund
New App Breaks Hardware You Already Own
"My Juicebox worked well for four years, until Enel decided to get greedy and force all existing customers onto a new app that has added features such..."
J.W.
Trustpilot
Oct 01, 2025
Featured for: app update causes hardware malfunction
Worst company ever
"Worst company ever. My charger hasn’t worked reliably since I got it over a year ago. Their customer service based out of South Africa doesn’t kno..."
Constance Ferguson
Trustpilot
Oct 01, 2025
Featured for: charger unreliable, scripted customer service
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 28 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (8) · Quotes shortened · As of: October 2025
E
Elena Maria Di Cioccio
trustpilot.com
Oct 01, 2025
Juice 3.01 BOX Pro Cellular cable 7,4 Kw
ho comprato 4 anni fa con enel x una centralina di ricarica Juice 3.01 BOX Pro Cellular cable 7,4 Kw, pagata più di 1000 euro. Oggi ha un malfunzionam...
D
Daniel Kittner
trustpilot.com
Oct 01, 2025
On my way from the south of France to…
On my way from the south of France to Milan, 3 chargers on the way weren’t working, the one I found have s...
S
Sean
trustpilot.com
Oct 01, 2025
Beware of Enel X Way in Italy
Beware of Enel X Way in Italy – Unfair Charges and No Refunds Be very careful when using Enel X Way charging stations in Italy. They place a €30 pre-a...
C
Christian Soerensen
trustpilot.com
Oct 01, 2025
amateur company
amateur company their app communication with the chargers only works when you upgrade from charge and pay per use, to a subscription that costs €4 eve...
J
Jignesh Khuman
trustpilot.com
Oct 01, 2025
Worst experience ever seen in this…
Worst experience ever seen in this office of mumbai so much of politics and...
L
Lars Olof Elfversson
trustpilot.com
Oct 01, 2025
Avoid. Just steals your time
App super many bugs, charg...
T
Thomas
trustpilot.com
Oct 01, 2025
very untrustworthy business
very untrustworthy business. Don't ever leave them you card number. They wil...
G
Garibli Aytan
trustpilot.com
Oct 01, 2025
The absolute worst user experience
The absolute worst user experience. Your app has multiple bugs, you don’t have all the countries (where’s Turkey???) on your list, and even when...
L
Lee Webb
trustpilot.com
Oct 01, 2025
Stay away
Stay away. No customer service. There are plenty of other companies in this industry...
C
Constance Ferguson
trustpilot.com
Oct 01, 2025
Worst company ever
Worst company ever. My charger hasn’t worked reliably since I got it over a year ago. Their customer service based out of South Africa doesn’t kno...
H
HIram Banks
trustpilot.com
Oct 01, 2025
Poor Design
Continual issues with trying to charge my car in my apartment building parking garage: 1) Have to log in to my APP account before I drive into my gara...
K
Klant
trustpilot.com
Oct 01, 2025
One star is till too much
One star is till too much. Customer service Europe is practically non-existent. Unjustified withdrawal from my creditcard. Sent them several E-mails,...
K
Kevin Swart
trustpilot.com
Oct 01, 2025
I don’t see any hope for this company
I don’t see any hope for this company. Every day, and with every “upgrade”, this company finds new way...
P
Praveen kotari
trustpilot.com
Oct 01, 2025
The product was defective
Honestly 1 star is also waste. The product was defective and when i contacted customer support, they told me to options advance payment and the new on...
R
Rodger
trustpilot.com
Oct 01, 2025
VERY POOR CUSTOMER SERVICE BAD PURCHASE
VERY POOR CUSTOMER SERVICE BAD PURCHASE We have purchased and installed 6 of these chargers at our Distribution Center. I have been unable to get an...
K
Kristin Gross
trustpilot.com
Oct 01, 2025
Absolutely horrible
Absolutely horrible! Bought a juice box and I couldn’t return without an RMA number. Took a month to get it. I paid $100 to return it, only for the co...
D
Dan
trustpilot.com
Oct 01, 2025
Juicebox and the horror story of Enel X
For a couple of years the JuiceBox 32 Amp worked great! Let me transition, I went to Sierra Nevada Brewing Co and they had an Enel X DC fast charger,...
T
Ted Madsen
trustpilot.com
Oct 01, 2025
is anybody out there... terrible customer response.
I bought a now legacy juicebox back in 2018 or so for our Chrysler Pacifica Hybrid. Great app, great customer service... hell Tom Moloughney with eMot...
G
Gene Savransky
trustpilot.com
Oct 01, 2025
Do not buy
Have had mine since 2019. Until recently - no significant problems. Then, a couple of weeks ago, was forced to download the new app - there was no cho...
J
J.W.
trustpilot.com
Oct 01, 2025
New App Breaks Hardware You Already Own
My Juicebox worked well for four years, until Enel decided to get greedy and force all existing customers onto a new app that has added features such...
Conclusion
Consumer reviews in this sample show recurring problems across hardware reliability, app functionality, billing and support responsiveness. Reported issues include chargers that stop mid‑session, plugs that fail, app updates that change behaviour, holds on cards without prompt refunds, and slow or scripted customer service. Before purchasing or relying on Enel X charging, check warranty terms, spare‑parts and local repair options, and document any billing holds or charges. For travelers, verify charger status and payment/refund policies in advance; for home installations, confirm support channels and replacement procedures.