Consumer reviews in this sample show recurring problems across hardware reliability, app functionality, billing and support responsiveness. Reported issues include chargers that stop mid‑session, plugs that fail, app updates that change behaviour, holds on cards without prompt refunds, and slow or scripted customer service. Before purchasing or relying on Enel X charging, check warranty terms, spare‑parts and local repair options, and document any billing holds or charges. For travelers, verify charger status and payment/refund policies in advance; for home installations, confirm support channels and replacement procedures.
Examples from available reviews (Mar 2022 – Feb 2026).
Juice 3.01 BOX Pro Cellular cable 7,4 Kw - ho comprato 4 anni fa con enel x una centralina di ricarica Juice 3.01 BOX Pro Cellular cable 7,4 Kw, pagata più di 1000 euro. Oggi ha un malfunzionam...
Beware of Enel X Way in Italy – Unfair Charges and No Refunds Be very careful when using Enel X Way charging stations in Italy. They place a €30 pre-a...
New App Breaks Hardware You Already Own - My Juicebox worked well for four years, until Enel decided to get greedy and force all existing customers onto a new app that has added features such...
Worst company ever. My charger hasn’t worked reliably since I got it over a year ago. Their customer service based out of South Africa doesn’t kno...
Many reviewers describe unresponsive or scripted customer support, long waits, unresolved repair requests, and difficulties escalating issues for chargers or refunds.
Users report unexpected holds and delayed or missing refunds, forced subscription charges, and requests for advance payment for replacements.
Reports focus on app bugs and forced app migrations that break scheduling, login or charging flows and can stop charging sessions unexpectedly.
Multiple accounts of hardware faults: chargers not starting, stopping mid‑session, plugs failing, and devices malfunctioning after software updates.
Several reviewers say they received auto‑responses, little follow‑up, or no notification about forced app changes or service modifications.
Across reviews the overall impression is negative, with many users advising others to avoid the service due to recurring issues.
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Sources: Trustpilot (41) · Collected.reviews (8) · Quotes shortened · As of: February 2026
LADRI - LADRI They tried to make me pay for energy I didn’t use I opened a complain and after months trey sent me a credit .. As that wasn’t enough they NEVER...
The customer service in person and the Pad...
Waste Time , Energy. To get things done, need to communicate multiple times and ways - I moved to the new place, and take over the contract of previous tenant. But I noticed that the address was wrong in the contract. I am the one who no...
Personale qualificato e disponibile…
Disappointing - Our experience started in November 2025. We had been with the same supplier for 14 years with no problems at all. We were convinced by some commercial...
Enel - Fasted Corporate Giant in the energy sector - "Despite several recent location closures, the company remains firmly committed to expanding its business and retaining existing customers through exc...
👍Good👍👍👍👍👍Good - ...
risposta immediata. problematica risolta all'istante risposta immediata
Great and Nice work - ...
Very effective customer service, very easy access from metro and specially Mr. Marco was incredibl...
The Enel’s Madames answer & solve my tricky...
Operatori pronti a dare la risposta in maniera...
The customer service & prices of Enel (especially Mrs Ornella) for electricity & gas are am...
Very expensive electricity provider. After I switched to another supplier they claimed I had also had had internet through fiber from them, which I ne...
Energy town services are punctual, and ENEL personnel ar...
Foreigner moving in - As a non Italian speaker, I was extremely well looked after by the staff at Ragusa Enel. They ensured all the right paperwork was done and I...
we found your service to be excellent, and when we got your Welcome to Enel...
Servizio assistenza ex clienti Enelx , efficientissimo. Presa in car...
Enel.it is a prehistorical company. Since 8 am this morning we don't have electricity. It's noon now and still no electricity. No communication, the w...
Juice 3.01 BOX Pro Cellular cable 7,4 Kw - ho comprato 4 anni fa con enel x una centralina di ricarica Juice 3.01 BOX Pro Cellular cable 7,4 Kw, pagata più di 1000 euro. Oggi ha un malfunzionam...
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Enel X is the Enel Group business line focused on advanced energy services, including electric mobility solutions. The company develops and operates EV charging hardware and software, public charging networks in multiple countries, and smart energy services for residential, commercial and fleet customers. Enel X has integrated acquisitions and offers both home chargers and public fast chargers along with supporting apps and billing systems.