Consumer reviews in this sample show recurring problems across hardware reliability, app functionality, billing and support responsiveness. Reported issues include chargers that stop mid‑session, plugs that fail, app updates that change behaviour, holds on cards without prompt refunds, and slow or scripted customer service. Before purchasing or relying on Enel X charging, check warranty terms, spare‑parts and local repair options, and document any billing holds or charges. For travelers, verify charger status and payment/refund policies in advance; for home installations, confirm support channels and replacement procedures.
Examples from available reviews (Nov 2022 – Feb 2026).
Charger malfunctioned and company provided no repair, parts, or technician.
“Enel x non mi fornisce ne un tecnico per riparare il guasto”
Pre-authorization hold kept excess funds without refund and poor support.
“They place a €30 pre-authorisation hold on your card”
App update caused charging sessions to start and stop unpredictably.
“my Juicebox starts charging sessions and then abruptly stops”
Charger unreliable for over a year and support only reads scripts.
“My charger hasn’t worked reliably since I got it over a year ago.”
Many reviewers describe unresponsive or scripted customer support, long waits, unresolved repair requests, and difficulties escalating issues for chargers or refunds.
Users report unexpected holds and delayed or missing refunds, forced subscription charges, and requests for advance payment for replacements.
Reports focus on app bugs and forced app migrations that break scheduling, login or charging flows and can stop charging sessions unexpectedly.
Multiple accounts of hardware faults: chargers not starting, stopping mid‑session, plugs failing, and devices malfunctioning after software updates.
Several reviewers say they received auto‑responses, little follow‑up, or no notification about forced app changes or service modifications.
Across reviews the overall impression is negative, with many users advising others to avoid the service due to recurring issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (41) · Collected.reviews (1) · Quotes shortened · As of: February 2026
They billed for unused energy with estimated readings and poor service.
“LADRI They tried to make me pay for energy I didn’t use”
Padova office in-person staff were very helpful and friendly.
“The customer service in person and the Padova office was super helpful and friendly!”
Administrative errors and missed technician appointments wasted significant time.
“Wasted time, energy and effort since I start using Enel.”
Qualified and available staff received compliments from the reviewer.
“Personale qualificato e disponibile complimenti.”
Supplier switch delayed with inconsistent communication and unmet promises.
“we were told something different.”
Company committed to expansion with impressive products and talented teams.
“I find the products and teams impressive”
Short enthusiastic endorsement consisting mainly of 'Good' and emojis.
“👍Good👍👍👍👍👍Good”
Immediate response resolved problem instantly with professional handling.
“risposta immediata. problematica risolta all'istante e con grande professionalità”
Reviewer praised the work and expressed thanks concisely.
“Great job .I like it.Thanks”
Effective customer service highlighted, Marco named as especially helpful.
“Mr. Marco was incredibly helpful and so kind .”
Staff answered and resolved issue with friendliness and patience.
“answer & solve my tricky with friendly behaviour and patience”
Operators respond promptly and politely; tariffs described as convenient.
“Operatori pronti a dare la risposta in maniera pronta e gentile. Tariffe davvero convenienti”
Customer service and utility prices praised, especially representative Ornella.
“The customer service & prices of Enel (especially Mrs Ornella) for electricity & gas are amazing.”
Company wrongly claimed internet service and forwarded disputed claim to collectors.
“they have forwarded the claim to a third party for payment.”
Punctual energy services and helpful Enel personnel were appreciated.
“Energy town services are punctual, and ENEL personnel are always at your disposal for whatever matter.”
Staff efficiently completed paperwork and connected utilities quickly for expatriate.
“They ensured all the right paperwork was done and I had my gas, electricity and internet all connected within a few days.”
Service was excellent and English-speaking representative provided smooth assistance.
“we found your service to be excellent, and when we got your Welcome to Enel call, you even got us a lady who spoke english as our italian isn’t good yet.”
Former Enel X customer assistance took immediate charge and acted professionally.
“Servizio assistenza ex clienti Enelx , efficientissimo. Presa in carico problematica immediato, intervento assistenza preparato e serio.”
Power outage occurred with no communication and reporting website failed.
“No communication, the website to report doesn't work”
Charger malfunctioned and company provided no repair, parts, or technician.
“Enel x non mi fornisce ne un tecnico per riparare il guasto”
Multiple chargers failed during trip causing unreliable and interrupted charging.
“3 chargers on the way weren’t working”
Pre-authorization hold kept excess funds without refund and poor support.
“They place a €30 pre-authorisation hold on your card”
App requires subscription to work; pay-per-use blocked and support unhelpful.
“their app communication with the chargers only works when you upgrade”
Workplace with office politics and unprofessional staff discouraged employment.
“so much of politics and dirty minded people”
App has many bugs and charging glitches that stop sessions.
“App super many bugs, charging glitches and then Stops”
Company deducts charges months later and ignores customer contact attempts.
“They will deduct amounts several months after”
App contains multiple bugs and country selection issues causing failures.
“Your app has multiple bugs”
No real customer service; 24/7 support claims appear to be false.
“24/7 support is not real.”
Charger unreliable for over a year and support only reads scripts.
“My charger hasn’t worked reliably since I got it over a year ago.”
Charger requires pre-login, stops randomly, and often shows as busy.
“Stops for no reason and I have to go and restart charging again”
Unjustified credit card withdrawal and European customer service non-responsive.
“Unjustified withdrawal from my creditcard.”
Company quality perceived to worsen with bad app, service, and products.
“Every day, and with every “upgrade”, this company finds new ways to get worse.”
Product defective and support demanded advance payment before replacement.
“The product was defective”
Six installed chargers and no phone or email support for months.
“I have been unable to get any support via phone or their support email.”
Return required RMA, incurred fees, and refund still not received.
“still have not received my money back yet!!!!”
App consolidation broke compatibility and customer service was unhelpful.
“the app wasn't compatible with the home app and forced me to download”
Plug failed and customer service provided only auto-responses and silence.
“Just trying to figure out how to replace 40amp J1774 plug”
Forced app update broke scheduled charging; charger won't wake at set time.
“the charger refuses to wake up at the set time.”
App update caused charging sessions to start and stop unpredictably.
“my Juicebox starts charging sessions and then abruptly stops”
Enthusiastic affirmative expressed with emojis and extended 'Yeeeesssss!
“✌️😁✌️✌️✌️😊❤️💝💖 Yeeeesssss!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Enel X is the Enel Group business line focused on advanced energy services, including electric mobility solutions. The company develops and operates EV charging hardware and software, public charging networks in multiple countries, and smart energy services for residential, commercial and fleet customers. Enel X has integrated acquisitions and offers both home chargers and public fast chargers along with supporting apps and billing systems.