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Enel X
Reviews & Experiences

Consumer reviews in this sample show recurring problems across hardware reliability, app functionality, billing and support responsiveness. Reported issues include chargers that stop mid‑session, plugs that fail, app updates that change behaviour, holds on cards without prompt refunds, and slow or scripted customer service. Before purchasing or relying on Enel X charging, check warranty terms, spare‑parts and local repair options, and document any billing holds or charges. For travelers, verify charger status and payment/refund policies in advance; for home installations, confirm support channels and replacement procedures.

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Overview & Key Metrics

Review count
49
Sources
trustpilot.com, Collected.reviews
Last updated
February 2026

What reviewers often mention

🎯

Service quality

Many reviewers describe unresponsive or scripted customer support, long waits, unresolved repair requests, and difficulties escalating issues for chargers or refunds.

💰

Value for money

Users report unexpected holds and delayed or missing refunds, forced subscription charges, and requests for advance payment for replacements.

⚡

User experience

Reports focus on app bugs and forced app migrations that break scheduling, login or charging flows and can stop charging sessions unexpectedly.

🔧

Product quality

Multiple accounts of hardware faults: chargers not starting, stopping mid‑session, plugs failing, and devices malfunctioning after software updates.

📞

Communication

Several reviewers say they received auto‑responses, little follow‑up, or no notification about forced app changes or service modifications.

⭐

Overall experience

Across reviews the overall impression is negative, with many users advising others to avoid the service due to recurring issues.

All Reviews

For each review, the core experience based on original source reviews.

All Reviews

Sources: Trustpilot (41) · Collected.reviews (8) · Quotes shortened · As of: February 2026

Sean
Aug 01, 2023 · trustpilot.com
Your name 1/5

Your purchase

Nov 04, 2022 · Collected.reviews
💌 Доброго вечера,Вам отправили билет на лото. Перейдите по ссылке ->> https://forms.yandex.ru/cloud/62b7134577d8f2ba5124cbca/?hs=c30da671ad9181dcf8dcbee03c213b6a& 💌 1/5

01kx42

Jun 26, 2022 · Collected.reviews
💘 Вам прислали бесплатный лотерейный билет. Получить > https://forms.yandex.ru/cloud/62b346be6190986986d51c6d?hs=c30da671ad9181dcf8dcbee03c213b6a& 💘 1/5

sz9kp5

Jun 23, 2022 · Collected.reviews
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khwy01

Jun 01, 2022 · Collected.reviews
h=c30da671ad9181dcf8dcbee03c213b6a- <div style="display:none;"> 1/5

s2f7w9

Apr 28, 2022 · Collected.reviews
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ne58ggj

Apr 23, 2022 · Collected.reviews
💙 Patsy is interested in your profile! More info: https://cutt.us/gIIwG?h=c30da671ad9181dcf8dcbee03c213b6a- 💙 1/5

63kvn93

Apr 18, 2022 · Collected.reviews
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ydp9i1

Mar 29, 2022 · Collected.reviews

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.

About Enel X

Enel X is the Enel Group business line focused on advanced energy services, including electric mobility solutions. The company develops and operates EV charging hardware and software, public charging networks in multiple countries, and smart energy services for residential, commercial and fleet customers. Enel X has integrated acquisitions and offers both home chargers and public fast chargers along with supporting apps and billing systems.