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Enel X
Reviews & Experiences

Consumer reviews in this sample show recurring problems across hardware reliability, app functionality, billing and support responsiveness. Reported issues include chargers that stop mid‑session, plugs that fail, app updates that change behaviour, holds on cards without prompt refunds, and slow or scripted customer service. Before purchasing or relying on Enel X charging, check warranty terms, spare‑parts and local repair options, and document any billing holds or charges. For travelers, verify charger status and payment/refund policies in advance; for home installations, confirm support channels and replacement procedures.

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Overview & Key Metrics

Review count
49
Sources
trustpilot.com, Collected.reviews
Last updated
February 2026

What reviewers often mention

🎯

Service quality

Many reviewers describe unresponsive or scripted customer support, long waits, unresolved repair requests, and difficulties escalating issues for chargers or refunds.

💰

Value for money

Users report unexpected holds and delayed or missing refunds, forced subscription charges, and requests for advance payment for replacements.

⚡

User experience

Reports focus on app bugs and forced app migrations that break scheduling, login or charging flows and can stop charging sessions unexpectedly.

🔧

Product quality

Multiple accounts of hardware faults: chargers not starting, stopping mid‑session, plugs failing, and devices malfunctioning after software updates.

📞

Communication

Several reviewers say they received auto‑responses, little follow‑up, or no notification about forced app changes or service modifications.

⭐

Overall experience

Across reviews the overall impression is negative, with many users advising others to avoid the service due to recurring issues.

All Reviews

For each review, the core experience based on original source reviews.

All Reviews

Sources: Trustpilot (41) · Collected.reviews (8) · Quotes shortened · As of: February 2026

Bb
Feb 09, 2026 · trustpilot.com
William Toro
Feb 03, 2026 · trustpilot.com
klant
Jan 22, 2026 · trustpilot.com
Ugo Dibe
Jan 14, 2026 · trustpilot.com
Honesty is best policy.
Jan 11, 2026 · trustpilot.com
Atul Malkhede
Dec 10, 2025 · trustpilot.com
JINU ANTONY
Dec 09, 2025 · trustpilot.com
Sibilla Di Renzo
Dec 01, 2025 · trustpilot.com
Joseph Rodrigo
Dec 01, 2025 · trustpilot.com
Yehan Weerasinghe
Nov 25, 2025 · trustpilot.com
YOSEF
Nov 21, 2025 · trustpilot.com
Patrizia
Nov 18, 2025 · trustpilot.com
Naji Naffah
Nov 10, 2025 · trustpilot.com
LoveToSail
Oct 29, 2025 · trustpilot.com
Romina Fucà
Oct 13, 2025 · trustpilot.com
Gerardo
Oct 10, 2025 · trustpilot.com
Andrea Fowkes
Oct 09, 2025 · trustpilot.com
avv.bruno barbato
Oct 08, 2025 · trustpilot.com
Kristof De Rore
Oct 03, 2025 · trustpilot.com
Elena Maria Di Cioccio
Oct 01, 2025 · trustpilot.com
Daniel Kittner
Oct 01, 2025 · trustpilot.com
Sean
Oct 01, 2025 · trustpilot.com
Christian Soerensen
Oct 01, 2025 · trustpilot.com
Jignesh Khuman
Oct 01, 2025 · trustpilot.com
Lars Olof Elfversson
Oct 01, 2025 · trustpilot.com
Thomas
Oct 01, 2025 · trustpilot.com
Garibli Aytan
Oct 01, 2025 · trustpilot.com
Lee Webb
Oct 01, 2025 · trustpilot.com
Constance Ferguson
Oct 01, 2025 · trustpilot.com
HIram Banks
Oct 01, 2025 · trustpilot.com
Klant
Oct 01, 2025 · trustpilot.com
Kevin Swart
Oct 01, 2025 · trustpilot.com
Praveen kotari
Oct 01, 2025 · trustpilot.com
Rodger
Oct 01, 2025 · trustpilot.com
Kristin Gross
Oct 01, 2025 · trustpilot.com
Dan
Oct 01, 2025 · trustpilot.com
Ted Madsen
Oct 01, 2025 · trustpilot.com
Gene Savransky
Oct 01, 2025 · trustpilot.com
J.W.
Oct 01, 2025 · trustpilot.com
Max Sava
Sep 11, 2025 · trustpilot.com

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.

About Enel X

Enel X is the Enel Group business line focused on advanced energy services, including electric mobility solutions. The company develops and operates EV charging hardware and software, public charging networks in multiple countries, and smart energy services for residential, commercial and fleet customers. Enel X has integrated acquisitions and offers both home chargers and public fast chargers along with supporting apps and billing systems.