Hale Groves
Experiences & Reviews
Hale Groves is a Florida-based mail-order grower and retailer of citrus and seasonal fruit, selling boxes and gift items via online and phone orders. Typical products include oranges, peaches and other seasonal stone fruit shipped nationwide. Consumers researching Hale Groves commonly look for information on fruit quality, delivery timing, packaging, and customer service responsiveness.
Overview & Key Metrics
Our Analysis
Service quality
Customer service is often described as courteous and helpful, with several quick resolutions, but a minority report order failures or unresolved issues.
Value for money
A few reviewers felt the cost plus shipping did not match expectations after receiving spoiled or poor-tasting items or when paid expedited fees for failed deliveries.
User experience
Ordering and delivery options (choose-a-date, easy online/phone ordering, ability to change delivery) are repeatedly cited as convenient and reliable by many customers.
Product quality
Most reviews praise fresh, ripe, flavorful peaches and other fruit, but a minority report spoiled, bitter, or tasteless items on individual orders.
Communication
Many reviewers note polite, helpful reps and clear responses, while some describe delivery errors or recipients not receiving gift identification.
Overall experience
Overall impressions are largely positiveโrepeat customers report satisfactionโthough a small number of orders involved spoilage or non-delivery concerns.
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 โ October 2025).
Honeybells
"I bought 1lb of honeybells from Hale Groves, but what I received were not honeybells at all. They are rotten, spoiled, and expired! I even took pictures to prove it. And when I contacted customer service about it, they said they would be happy to send me a replacement order, but when it arrived I couldn't even eat them because they tasted bitter. It's a shame that an otherwise well-known and good company like Hale Groves would be so careless. I just wasted my $$$$ and I feel like I got scammed. 've been buying from Hale for years and now I'm not sure if I'll be back."
Did not receive the Honeybell cake Iโฆ
"Did not receive the Honeybell cake I ordered via phone and paid an expedited fe..."
This company is top notch
"This company is top notch. I have been ordering from them for many years. The people I talk to are very..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
Excellent Customer Service
I am a customer and reordered peaches...
I am extremely pleased with Haleโฆ
I am extremely pleased with Hale Groves. Only complaint I had was in one of my orders, the apricots had no taste, and your...
Peaches were perfect
Peaches were perfect, ea...
Best peaches we ever had
...
Great service
Great service. I had to change delivery due to an unexpected trip. Hale changed...
Did not receive the Honeybell cake Iโฆ
Did not receive the Honeybell cake I ordered via phone and paid an expedited fe...
Fresh delicious peaches
...
Delicious fruit
Delicious fruit! Fanta...
Very good, Not perfect
The peaches were very good. Except one of them which was overripe. For the price of the peaches with shipp...
This company is top notch
This company is top notch. I have been ordering from them for many years. The people I talk to are very...
No bad experiences
I cant enjoy grocery store fruit anymore since tasting the quality of Hale Gro...
Great product!
...
Not a high quality service delivered
The order did not deliver as planned and the attention to detail and customer service was not as one would expect from a company of such long standing...
Im a peachaholic
Im a peachaholic! These are among the best peaches I have ever eaten. I gave mine a few day under my kitchen window and in under a week,...
Happy customer!
...
Delicious
...
easy ordering process!
...
I wanted to make a fresh peach pie
I wanted to make a fresh peach pie, but the grocery stores in Florida sell peaches that go from hard to spoiled. I ordered peaches from Hale Groves wh...
Reps were always polite and veryโฆ
Reps were always pol...
I have ordered from Hale Grovesโฆ
I have ordered from Hale Groves before...I love the Honey Bell oranges!! This was my first order for Pears, they were amazingly delicious. They seemed...
Conclusion
Reviewers most commonly praise the taste and freshness of peaches and other fruit, and many note attractive packaging. Several customers highlight easy ordering, the option to choose delivery dates, and responsive representatives. However, a minority of reviews report spoiled or off-tasting fruit and a few instances of orders not being placed or delivered as expected. Multiple reviewers describe replacements or reimbursements being offered after issues were raised; consider documenting problems (photos/receipts) and confirming delivery details when ordering.