Reviews Analyzed
21
We Collect & Analyze Reviews
Hale Groves
Experiences & Reviews
Hale Groves is a Florida-based mail-order grower and retailer of citrus and seasonal fruit, selling boxes and gift items via online and phone orders. Typical products include oranges, peaches and other seasonal stone fruit shipped nationwide. Consumers researching Hale Groves commonly look for information on fruit quality, delivery timing, packaging, and customer service responsiveness.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
23d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Customer service is often described as courteous and helpful, with several quick resolutions, but a minority report order failures or unresolved issues.
Share of mentions
Mixed
13%
💰
Value for money
A few reviewers felt the cost plus shipping did not match expectations after receiving spoiled or poor-tasting items or when paid expedited fees for failed deliveries.
Share of mentions
Weak
4%
⚡
User experience
Ordering and delivery options (choose-a-date, easy online/phone ordering, ability to change delivery) are repeatedly cited as convenient and reliable by many customers.
Share of mentions
Strong
13%
🔧
Product quality
Most reviews praise fresh, ripe, flavorful peaches and other fruit, but a minority report spoiled, bitter, or tasteless items on individual orders.
Share of mentions
Strong
24%
📞
Communication
Many reviewers note polite, helpful reps and clear responses, while some describe delivery errors or recipients not receiving gift identification.
Share of mentions
Mixed
13%
⭐
Overall experience
Overall impressions are largely positive—repeat customers report satisfaction—though a small number of orders involved spoilage or non-delivery concerns.
Share of mentions
Strong
32%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Honeybells
"I bought 1lb of honeybells from Hale Groves, but what I received were not honeybells at all. They are rotten, spoiled, and expired! I even took pictures to prove it. And when I contacted customer service about it, they said they would be happy to send me a replacement order, but when it arrived I couldn't even eat them because they tasted bitter. It's a shame that an otherwise well-known and good company like Hale Groves would be so careless. I just wasted my $$$$ and I feel like I got scammed. 've been buying from Hale for years and now I'm not sure if I'll be back."
Casey Ferguson
Collected.reviews
Nov 16, 2021
Featured for: Negative product and service example
Did not receive the Honeybell cake I…
"Did not receive the Honeybell cake I ordered via phone and paid an expedited fe..."
Lawanda Daniels
Trustpilot
Oct 01, 2025
Featured for: Failed delivery and expedited fee
This company is top notch
"This company is top notch. I have been ordering from them for many years. The people I talk to are very..."
Betty H Rich
Trustpilot
Oct 01, 2025
Featured for: Longtime customer praising service
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
B
Bee girl
trustpilot.com
Oct 01, 2025
Excellent Customer Service
I am a customer and reordered peaches...
R
Rosalynd Gulezian
trustpilot.com
Oct 01, 2025
I am extremely pleased with Hale…
I am extremely pleased with Hale Groves. Only complaint I had was in one of my orders, the apricots had no taste, and your...
D
DARRYLL WILLIAMS
trustpilot.com
Oct 01, 2025
Peaches were perfect
Peaches were perfect, ea...
F
Frances Jerew
trustpilot.com
Oct 01, 2025
Best peaches we ever had
...
k
ksw
trustpilot.com
Oct 01, 2025
Great service
Great service. I had to change delivery due to an unexpected trip. Hale changed...
L
Lawanda Daniels
trustpilot.com
Oct 01, 2025
Did not receive the Honeybell cake I…
Did not receive the Honeybell cake I ordered via phone and paid an expedited fe...
R
RHONDA CINA
trustpilot.com
Oct 01, 2025
Fresh delicious peaches
...
L
Linda Satkoski
trustpilot.com
Oct 01, 2025
Delicious fruit
Delicious fruit! Fanta...
J
Jon
trustpilot.com
Oct 01, 2025
Very good, Not perfect
The peaches were very good. Except one of them which was overripe. For the price of the peaches with shipp...
B
Betty H Rich
trustpilot.com
Oct 01, 2025
This company is top notch
This company is top notch. I have been ordering from them for many years. The people I talk to are very...
K
Kathy H
trustpilot.com
Oct 01, 2025
No bad experiences
I cant enjoy grocery store fruit anymore since tasting the quality of Hale Gro...
M
M Kelley
trustpilot.com
Oct 01, 2025
Great product!
...
A
Anonymous
trustpilot.com
Oct 01, 2025
Not a high quality service delivered
The order did not deliver as planned and the attention to detail and customer service was not as one would expect from a company of such long standing...
J
John R Willis
trustpilot.com
Oct 01, 2025
Im a peachaholic
Im a peachaholic! These are among the best peaches I have ever eaten. I gave mine a few day under my kitchen window and in under a week,...
N
Nancy Chodor
trustpilot.com
Oct 01, 2025
Happy customer!
...
P
Patricia Murphy
trustpilot.com
Oct 01, 2025
Delicious
...
G
GARY GRIM
trustpilot.com
Oct 01, 2025
easy ordering process!
...
K
Karen
trustpilot.com
Oct 01, 2025
I wanted to make a fresh peach pie
I wanted to make a fresh peach pie, but the grocery stores in Florida sell peaches that go from hard to spoiled. I ordered peaches from Hale Groves wh...
T
Tamara Scroggins
trustpilot.com
Oct 01, 2025
Reps were always polite and very…
Reps were always pol...
R
Robin Summers
trustpilot.com
Oct 01, 2025
I have ordered from Hale Groves…
I have ordered from Hale Groves before...I love the Honey Bell oranges!! This was my first order for Pears, they were amazingly delicious. They seemed...
Conclusion
Reviewers most commonly praise the taste and freshness of peaches and other fruit, and many note attractive packaging. Several customers highlight easy ordering, the option to choose delivery dates, and responsive representatives. However, a minority of reviews report spoiled or off-tasting fruit and a few instances of orders not being placed or delivered as expected. Multiple reviewers describe replacements or reimbursements being offered after issues were raised; consider documenting problems (photos/receipts) and confirming delivery details when ordering.