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We Collect & Analyze Reviews

Hale Groves
Experiences & Reviews

Hale Groves is a Florida-based mail-order grower and retailer of citrus and seasonal fruit, selling boxes and gift items via online and phone orders. Typical products include oranges, peaches and other seasonal stone fruit shipped nationwide. Consumers researching Hale Groves commonly look for information on fruit quality, delivery timing, packaging, and customer service responsiveness.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 90%
Latest Review 15d
Overall Rating
4.6

Our Analysis

๐ŸŽฏ

Service quality

Customer service is often described as courteous and helpful, with several quick resolutions, but a minority report order failures or unresolved issues.

Share of mentions
13%
Mixed
๐Ÿ’ฐ

Value for money

A few reviewers felt the cost plus shipping did not match expectations after receiving spoiled or poor-tasting items or when paid expedited fees for failed deliveries.

Share of mentions
4%
Weak
โšก

User experience

Ordering and delivery options (choose-a-date, easy online/phone ordering, ability to change delivery) are repeatedly cited as convenient and reliable by many customers.

Share of mentions
13%
Strong
๐Ÿ”ง

Product quality

Most reviews praise fresh, ripe, flavorful peaches and other fruit, but a minority report spoiled, bitter, or tasteless items on individual orders.

Share of mentions
24%
Strong
๐Ÿ“ž

Communication

Many reviewers note polite, helpful reps and clear responses, while some describe delivery errors or recipients not receiving gift identification.

Share of mentions
13%
Mixed
โญ

Overall experience

Overall impressions are largely positiveโ€”repeat customers report satisfactionโ€”though a small number of orders involved spoilage or non-delivery concerns.

Share of mentions
32%
Strong

Our Independent Methodology

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Data Collection

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Always Current

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

B
Bee girl
trustpilot.com Oct 01, 2025

Excellent Customer Service

I am a customer and reordered peaches...

R
Rosalynd Gulezian
trustpilot.com Oct 01, 2025

I am extremely pleased with Haleโ€ฆ

I am extremely pleased with Hale Groves. Only complaint I had was in one of my orders, the apricots had no taste, and your...

D
DARRYLL WILLIAMS
trustpilot.com Oct 01, 2025

Peaches were perfect

Peaches were perfect, ea...

F
Frances Jerew
trustpilot.com Oct 01, 2025

Best peaches we ever had

...

k
ksw
trustpilot.com Oct 01, 2025

Great service

Great service. I had to change delivery due to an unexpected trip. Hale changed...

L
Lawanda Daniels
trustpilot.com Oct 01, 2025

Did not receive the Honeybell cake Iโ€ฆ

Did not receive the Honeybell cake I ordered via phone and paid an expedited fe...

R
RHONDA CINA
trustpilot.com Oct 01, 2025

Fresh delicious peaches

...

L
Linda Satkoski
trustpilot.com Oct 01, 2025

Delicious fruit

Delicious fruit! Fanta...

J
Jon
trustpilot.com Oct 01, 2025

Very good, Not perfect

The peaches were very good. Except one of them which was overripe. For the price of the peaches with shipp...

B
Betty H Rich
trustpilot.com Oct 01, 2025

This company is top notch

This company is top notch. I have been ordering from them for many years. The people I talk to are very...

K
Kathy H
trustpilot.com Oct 01, 2025

No bad experiences

I cant enjoy grocery store fruit anymore since tasting the quality of Hale Gro...

M
M Kelley
trustpilot.com Oct 01, 2025

Great product!

...

A
Anonymous
trustpilot.com Oct 01, 2025

Not a high quality service delivered

The order did not deliver as planned and the attention to detail and customer service was not as one would expect from a company of such long standing...

J
John R Willis
trustpilot.com Oct 01, 2025

Im a peachaholic

Im a peachaholic! These are among the best peaches I have ever eaten. I gave mine a few day under my kitchen window and in under a week,...

N
Nancy Chodor
trustpilot.com Oct 01, 2025

Happy customer!

...

P
Patricia Murphy
trustpilot.com Oct 01, 2025

Delicious

...

G
GARY GRIM
trustpilot.com Oct 01, 2025

easy ordering process!

...

K
Karen
trustpilot.com Oct 01, 2025

I wanted to make a fresh peach pie

I wanted to make a fresh peach pie, but the grocery stores in Florida sell peaches that go from hard to spoiled. I ordered peaches from Hale Groves wh...

T
Tamara Scroggins
trustpilot.com Oct 01, 2025

Reps were always polite and veryโ€ฆ

Reps were always pol...

R
Robin Summers
trustpilot.com Oct 01, 2025

I have ordered from Hale Grovesโ€ฆ

I have ordered from Hale Groves before...I love the Honey Bell oranges!! This was my first order for Pears, they were amazingly delicious. They seemed...

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Conclusion

Reviewers most commonly praise the taste and freshness of peaches and other fruit, and many note attractive packaging. Several customers highlight easy ordering, the option to choose delivery dates, and responsive representatives. However, a minority of reviews report spoiled or off-tasting fruit and a few instances of orders not being placed or delivered as expected. Multiple reviewers describe replacements or reimbursements being offered after issues were raised; consider documenting problems (photos/receipts) and confirming delivery details when ordering.