Reviews Analyzed
21
We Collect & Analyze Reviews
Vivino
Experiences & Reviews
Vivino is a wine discovery app and online marketplace that combines mobile label scanning with user ratings, tasting notes and wine listings. The platform lets consumers compare wines, track personal cellars, and access merchant offers. People researching Vivino reviews commonly evaluate its app usability, pricing and discounts, delivery reliability, and customer support responsiveness.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
13d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Many reviewers report timely shipping and prompt handling, but a notable share report misdeliveries, billing errors, or incorrect items.
Share of mentions
Mixed
26%
💰
Value for money
Several reviewers mention competitive pricing, promo discounts and good quality-for-price, though this theme appears in a small sample.
Share of mentions
Strong
7%
⚡
User experience
Users praise simple search, filters and cellar features; a subset report navigation difficulties and weekend update or address-update issues.
Share of mentions
Mixed
9%
🔧
Product quality
Many buyers report receiving good wines as expected; a few reports describe wrong vintages or wrong items being delivered.
Share of mentions
Strong
9%
📞
Communication
Some users note responsive, accommodating support, but a larger share report unanswered emails, no live contact, and failed follow-ups.
Share of mentions
Weak
14%
⭐
Overall experience
Overall impressions vary: repeat buyers report satisfaction and quick deliveries, while others report unresolved orders, tracking problems, or billing issues.
Share of mentions
Mixed
36%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Vivino App
"I'm a huge fan of this app! It was suggested to me by my friend while shopping for wine. I downloaded it to my phone right away and I've been using it for about two years now. I use it every time to check a wine to see what other users think of it before I purchase it. It has been so helpful i in getting my wine collection organized.
The format of the app is very simple, you select or search for a wine and it will show you what other users have said about the wine. I love that you can filter wine based on your preferred grape varieties or price range. I always use the filter for price because with all these wines in my cellar it would never end if I had to manually search for them individually. Thanks to Vivino I have a lovely collection of wines at my fingertips in no time."
James
Collected.reviews
Nov 26, 2021
Featured for: Shows positive app usability and features
Great price.greatwine
"Great price.greatw..."
John Ernst
Trustpilot
Oct 01, 2025
Featured for: Positive value, product and delivery example
Wrong wine received and no response
"I ordered a 2019 wine and I received a 2021 wine. I am not happy. I sent an..."
customer
Trustpilot
Oct 01, 2025
Featured for: Wrong item and no response
I ordered wine with the wrong delivery…
"I ordered wine with the wrong delivery address during the weekend. I updated the address on Sunday according to the chat instructions as there is no p..."
customer
Trustpilot
Oct 01, 2025
Featured for: Address update and app failure
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
c
customer
trustpilot.com
Oct 01, 2025
timely deliveries
...
W
Wong PL
trustpilot.com
Oct 01, 2025
I have complete trust that it will be…
I have complete trust that it will be d...
V
Valentina Cippone
trustpilot.com
Oct 01, 2025
Site is not friendly and it is…
Site is not friendly and i...
c
customer
trustpilot.com
Oct 01, 2025
Efficente rapido e disponibile
Immediata disponibilità...
c
customer
trustpilot.com
Oct 01, 2025
Speed
...
F
Fernando A
trustpilot.com
Oct 01, 2025
Great value for that quality wine
Great value for...
J
John Ernst
trustpilot.com
Oct 01, 2025
Great price.greatwine
Great price.greatw...
c
customer PCCTech
trustpilot.com
Oct 01, 2025
The customer service is great
The customer service is great: responsive and accommodating. The delivery schedule...
c
customer
trustpilot.com
Oct 01, 2025
Wrong wine received and no response
I ordered a 2019 wine and I received a 2021 wine. I am not happy. I sent an...
M
Michael Smith
trustpilot.com
Oct 01, 2025
Pricing was good
Pricing was good,...
K
Kim Barnes
trustpilot.com
Oct 01, 2025
Love Vivino
Love Vivino! Always interested in new updates...
C
Christopher R. OHara
trustpilot.com
Oct 01, 2025
My wine was not delivered.
...
c
customer
trustpilot.com
Oct 01, 2025
I ordered wine with the wrong delivery…
I ordered wine with the wrong delivery address during the weekend. I updated the address on Sunday according to the chat instructions as there is no p...
j
jymarie
trustpilot.com
Oct 01, 2025
Great price with an additional discount…
Great price with an addition...
R
Ron Parrish
trustpilot.com
Oct 01, 2025
Great wine delivered quickly and safely
Great wine delivere...
H
Hendrik Bentinck
trustpilot.com
Oct 01, 2025
A pleasure to order from Vivino
A pleasure to order from Vivino By now I have already bought from Vivino a couple of times with great sat...
R
Roy& Ingrid Martinez /Goossens
trustpilot.com
Oct 01, 2025
Communications Issues
Dislike fact that you have no direct contact ( unlike Vinissumus) I asked you via your message centre about a wine...
M
Michael S.
trustpilot.com
Oct 01, 2025
Prompt Service &Delivery
Prompt Service &Delivery,...
s
sakher al shara
trustpilot.com
Oct 01, 2025
I make tow orders and they charge me…
I make tow orders and they charge me four order...
c
customer
trustpilot.com
Oct 01, 2025
Order placed September 19
Order placed September 19. Tracking from fed ex shows shipment is in plain city Ohio on September 25 with no movement of shipment after that. It is no...
Conclusion
Reviewers frequently praise Vivino’s app features and competitive pricing, and many cite fast, safe deliveries. However, multiple reviews report delivery failures, wrong items or vintages, and unresolved billing or tracking issues. Communication receives mixed feedback: some users report helpful, responsive support while others report unanswered messages and no live contact. Consumers should double-check shipping addresses, monitor tracking closely, and document order details when contacting support. For buyers prioritizing price and discovery, Vivino often delivers value; those prioritizing guaranteed delivery and quick dispute resolution should consider verifying seller and tracking practices before purchase.