Vivino (1 reviews)

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Reviews, complaints and customer experiences
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Overall
9.6

Vivino

Do you enjoy red wine? Other types of wine? Do you relish learning and tasting about new wines and how to better pair them with food. Do you enjoy trying wines from other countries? Do you want to start a wine collection at home or grow your wine collection? Finding wine to buy online is easy, but to know which online wine shop can supply you with wines from around the world at reasonable prices is more challenging. You might have come across a company called Vivino in your online searches and wondered about its products, policies, processes, and procedures. People who have bought from this company have shared their experiences. By reading those customer reviews on peer review platforms such as Collected Reviews, customers can make better-informed decisions.

About Vivino:
Vivino was founded in 2010. The company is an online wine marketplace and also operates smartphone app for Android and Apple devices that customers can use to purchase products as well as rate and review products for others to learn more about the different types of wines offered on Vivino’s online shop. The company was started Heini Zachariassen and Theis Sondergaard. Vivino’s headquarters are located in San Francisco, California, United States. The online shop and smartphone app have more than 1 million shoppers.

Products and Services of Vivino:
Customers can shop for products from Vivino’s online shop through their website and smartphone app. The Sections to browse are Wines, Offers, Pairings, Grapes, and Regions. Wine categories listed on Vivino’s website include red, white, sparkling, rose, fortified, and dessert wines. Searches can be filtered by Vivino User Rating, price range, type of grapes (such as Cabernet Sauvignon, Chardonnay, Grenache, Malbec, Merlot, Pinot Noir, and Sauvignon Blanc), regions (Bordeaux, Bourgogne, Toscana, and more), countries (including Argentina, Australia, Spain, France, Italy, and more), wine styles (that include such as Argentinian Malbec, Central Italy Red, Spanish Red, and more), and by food pairings (for poultry, rich fish, spicy food, and veal).

Customers can make payment with Visa, MasterCard, American Express, and Discovery Network credit and debit cards. Customers can also use ApplePay, Google Pay, and PayPal express payment services.

Vivino provides standard ground shipping and expedited 2-day shipping speed levels for customers to choose from the checkout section. Standard ground shipping takes between 5 to 7 business days to be delivered to customers located in the lower 48 contiguous United States. Expedited 2-day shipping takes 2 days to be delivered. International orders take between 10 to 14 business days to be delivered.

Vivino provides a 14-day returns policy. Items eligible for return are damaged bottles, incorrect wines, and corked or cooking wine. Customers who wish to return any items must first notify the company’s customer service center to begin the returns process. Refunds are paid within 5 business days. Returns shipping is the responsibility of the customers.

Compliments, Complaints and Tips of Vivino:
Have you bought any products or items from Vivino before? Was it easy to navigate and find the right products you searched for? Did their online shop offer your preferred method of payment? Did your order arrive on time? Did you need to return any items and if so, what did you make of their staff’s customer services? Would you recommend this company to friends and family members? Please consider writing a customer review so that other would-be shoppers will know exactly what to expect from this company. Your experience and feedback on their products, processes, procedures, and customer services are invaluable to other people who are searching for more information on this company, products, and services.

Reviews, complaints and customer experiences

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Vivino - All reviews
  • James
    26-11-2021

    Vivino App

    I'm a huge fan of this app! It was suggested to me by my friend while shopping for wine. I downloaded it to my phone right away and I've been using it for about two years now. I use it every time to check a wine to see what other users think of it before I purchase it. It has been so helpful i in getting my wine collection organized.

    The format of the app is very simple, you select or search for a wine and it will show you what other users have said about the wine. I love that you can filter wine based on your preferred grape varieties or price range. I always use the filter for price because with all these wines in my cellar it would never end if I had to manually search for them individually. Thanks to Vivino I have a lovely collection of wines at my fingertips in no time.

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    Overall
    9.5
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