Reviewers frequently praise Vivino’s app features and competitive pricing, and many cite fast, safe deliveries. However, multiple reviews report delivery failures, wrong items or vintages, and unresolved billing or tracking issues. Communication receives mixed feedback: some users report helpful, responsive support while others report unanswered messages and no live contact. Consumers should double-check shipping addresses, monitor tracking closely, and document order details when contacting support. For buyers prioritizing price and discovery, Vivino often delivers value; those prioritizing guaranteed delivery and quick dispute resolution should consider verifying seller and tracking practices before purchase.
Examples from available reviews (Nov 2021 – Feb 2026).
App is easy to use and helps organize my wine collection.
“I'm a huge fan of this app!”
Good prices, great wine, and reliable delivery.
“Great price.greatwine. Great delivery”
Customer received wrong vintage and received no response to complaint.
“I ordered a 2019 wine and I received a 2021 wine. I am not happy. I sent an email into the company with my complaint and have not received response yet.”
Address update failed over the weekend and order was sent to wrong address.
“I ordered wine with the wrong delivery address during the weekend. I updated the address on Sunday according to the chat instructions as there is no phone number or perso...”
Many reviewers report timely shipping and prompt handling, but a notable share report misdeliveries, billing errors, or incorrect items.
Several reviewers mention competitive pricing, promo discounts and good quality-for-price, though this theme appears in a small sample.
Users praise simple search, filters and cellar features; a subset report navigation difficulties and weekend update or address-update issues.
Many buyers report receiving good wines as expected; a few reports describe wrong vintages or wrong items being delivered.
Some users note responsive, accommodating support, but a larger share report unanswered emails, no live contact, and failed follow-ups.
Overall impressions vary: repeat buyers report satisfaction and quick deliveries, while others report unresolved orders, tracking problems, or billing issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Delivery was fast and timely for holiday hosting.
“Fast and efficient delivery, in time for me to serve my guests during Chinese New Year.”
First-time order was great; fast shipping and good packaging.
“First time ordering. Great experience. Ordered on Thursday, shipped on Friday and delivered on Saturday. Amazing. Well packaged and great prices!!!!!”
Order had not shipped after two weeks.
“Nothing shipped after 2 weeks”
Some bottles arrived broken or missing and refund didn’t satisfy customer.
“Could have been so good, but one bottle was missing (assume broken) and another broken on arrival. While Vivino gave me a refund this wasn’t what I wanted - I wanted my 6 bottles of wine. I fee that the delivery company (FedEx haven’t been accountable enough - either in explaining how this happened or covering the cost to procure 2 further bottles. I won’t be using Vivino again for buying wine (this was my first time).”
Platform was easy and wines offered good value.
“Easy and good value wines”
Wine was great and offered at a fair price.
“Great wine, fair price. Smoothe delivery.”
Prices were interesting and delivery was quick.
“Interesting price and quick delivery”
Wide wine selection with good prices; customer had no complaints.
“excellent wine choices and prices! I have no complaints”
Ordering was simple, effective, and communication was clear.
“Purchasing through Vivino was a simple process. It was effective in terms of being able to quickly order what I wanted and the communication back to me was quick and clear.”
Overall fine but the wine cellar feature was hard to use.
“All good. just the wine cellar part is not that easy to use or summarise”
Service was efficient on a global scale.
“Efficient globally”
Order process went smoothly without surprises.
“Everything went smoothly, with no surprises!”
Wrong address caused late delivery and inconvenient home receipt requirement.
“The shipping was ridiculous. I don't know how it happened, but they had the wrong address and it got to me later than planned, and you have to be home to receive it - so for 4 days I was a prisoner in my house because I couldn't go anywhere wondering what time it would arrive.”
Customer questioned how recommendations match personal preferences.
“Generally OK but how can you know my favorite when you show your RECOMMENDATION? Sometimes I feel odd “ really? Is this my type?””
Ordering and delivery were easy and service was great.
“Easy order and delivery. Great service.”
Website and app were easy to use with clear updates.
“The website is easy to use, the updates are clear regarding order and delivery and the application is high quality”
Placing an order and receiving it was very easy.
“Very easy to place an order and receive it.”
Order arrived on time and in perfect condition with personal touch.
“Everything arrived on time and in perfect order. The person who packed the order in Raleigh even write a short thank you. They addressed it to me! How nice to have such a personal touch! Thank you.”
Delivery was great and company kept in touch about shipping.
“Delivery was great. Kept in touch on shipping details!”
Customer requested more accurate shipping information.
“Need more accurate shipping info”
Deliveries were timely and met expectations.
“timely deliveries”
Customer trusts that orders will be delivered on time.
“I have complete trust that it will be delivered and in good time. No worries .”
Site was not user-friendly and difficult to navigate.
“Site is not friendly and it is difficile ti navigate”
Customer service was immediately available to resolve the problem.
“Immediata disponibilità nel risolvere il problema”
Shipping was fast and communication was good.
“Speed; communication”
Wine offered good quality at a great value.
“Great value for that quality wine”
Good prices, great wine, and reliable delivery.
“Great price.greatwine. Great delivery”
Customer service was responsive and delivery scheduling was good.
“The customer service is great: responsive and accommodating. The delivery schedule is also good. I wish they can advise the customer dleivery scheiule time earlier.”
Customer received wrong vintage and received no response to complaint.
“I ordered a 2019 wine and I received a 2021 wine. I am not happy. I sent an email into the company with my complaint and have not received response yet.”
Pricing was good and items shipped quickly.
“Pricing was good, shipped quickly!!”
Customer enjoys Vivino and its updates about wine varieties.
“Love Vivino! Always interested in new updates to keep me aware of different wine varieties.”
My wine order was not delivered as expected.
“My wine was not delivered.”
Address update failed over the weekend and order was sent to wrong address.
“I ordered wine with the wrong delivery address during the weekend. I updated the address on Sunday according to the chat instructions as there is no phone number or person to talk to and updated address with correct address. Monday Vivino sent the order out to the wrong address. My fault but their app doesn’t update over the weekend as their instructions suggest.”
Purchase had a great price with an extra promo-code discount.
“Great price with an additional discount with promo code.”
Wine arrived quickly and in good condition.
“Great wine delivered quickly and safely”
Repeat customer was satisfied and looking forward to latest order.
“A pleasure to order from Vivino By now I have already bought from Vivino a couple of times with great satisfaction. I am now looking forward to receive my latest order which came with an appraisal of 44 points.”
Customer disliked lack of direct contact and no follow-up.
“Dislike fact that you have no direct contact ( unlike Vinissumus) I asked you via your message centre about a wine validity and you opened a file but never followed up. If you are really interested then please contact me by email -”
Service and delivery were prompt with uncomplicated management.
“Prompt Service &Delivery, uncomplicated Management”
Customer was charged multiple times and had to cancel account and card.
“I make tow orders and they charge me four orders I have to cancel my account and my credit card”
Shipment stalled and customer couldn't reach a live representative.
“Order placed September 19. Tracking from fed ex shows shipment is in plain city Ohio on September 25 with no movement of shipment after that. It is now September 30 and I am unable to speak to a live representative. All that will happen is I will receive another tracking link in a email showing the shipment is unchanged. Completely unacceptable”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Vivino is a wine discovery app and online marketplace that combines mobile label scanning with user ratings, tasting notes and wine listings. The platform lets consumers compare wines, track personal cellars, and access merchant offers. People researching Vivino reviews commonly evaluate its app usability, pricing and discounts, delivery reliability, and customer support responsiveness.