Reviews Analyzed
21
We Collect & Analyze Reviews
Yamibuy
Experiences & Reviews
Yamibuy is an online U.S. retailer focused on Asian groceries, snacks, beauty and household items sold through a web store and mobile app. It markets a wide assortment of regional brands and packaged goods to U.S. customers and ships orders domestically. Consumers researching Yamibuy often compare selection, shipping, product labeling and return policies before buying.
Overview & Key Metrics
Positive Sentiment
48%
Latest Review
15d
Overall Rating
2.9
Our Analysis
🎯
Service quality
Many reviewers report fast, careful shipping and reliable order fulfillment, while others describe rude or unhelpful customer service and occasional slow or inflexible handling of order changes.
Share of mentions
Mixed
24%
💰
Value for money
Several shoppers highlight competitive prices, lower costs than some marketplaces and free-shipping thresholds; a few note prices can feel high but still competitive locally.
Share of mentions
Strong
8%
⚡
User experience
Users often find the website/app easy to search and use, but multiple reviews call out confusing date formats, unclear return flows and cumbersome return experiences.
Share of mentions
Mixed
14%
🔧
Product quality
Many customers praise authentic items, careful packing and fresh expiration dates; several report counterfeit items, expired goods or damaged products from some listings or sellers.
Share of mentions
Mixed
15%
📞
Communication
Communication experiences vary widely: a minority report quick, helpful responses, while many more describe dismissive, rude agents and difficulties obtaining refunds or clear return instructions.
Share of mentions
Weak
14%
⭐
Overall experience
Overall impressions split: frequent shoppers cite dependable selection and delivery, whereas a substantial number report serious issues (counterfeits, expired items, returns) that sour the experience.
Share of mentions
Mixed
25%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Always fast, fresh, and reliable
"I’ve shopped with Yami for a while now and every order has been smooth. The selection is huge—from hard-to-find regional snacks to everyday pantry ess..."
Chole Z
Trustpilot
Oct 01, 2025
Featured for: Fast shipping and wide selection
Counterfeit HORRIBLE product and customer service
"I so wish I would have looked here before I leaped. I found an amazing perfume while traveling in Croatia and didn't have a chance to grab it. Upon my..."
TinaD
Trustpilot
Oct 01, 2025
Featured for: Reports counterfeit product and poor resolution
Customer service was super unhelpful…
"Customer service was super unhelpful and rude. I placed an order (my first ever order on the site), tried to cancel some items from my order 10 minute..."
Anya
Trustpilot
Oct 01, 2025
Featured for: Describes rude, unhelpful customer service
Confusing Expiration Date & Poor Return Policy – Disappointing Experience
"I recently bought bread from Yami, and the expiration date on the package is formatted as dd/mm/yy, which is confusing, especially since the typical f..."
Yang
Trustpilot
Oct 01, 2025
Featured for: Confusing date format and returns
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
Y
YUE KANG
trustpilot.com
Oct 01, 2025
Yami is a trust worthy platform with…
Yami is a trust worthy platform with b...
A
Anya
trustpilot.com
Oct 01, 2025
Customer service was super unhelpful…
Customer service was super unhelpful and rude. I placed an order (my first ever order on the site), tried to cancel some items from my order 10 minute...
C
Chole Z
trustpilot.com
Oct 01, 2025
Always fast, fresh, and reliable
I’ve shopped with Yami for a while now and every order has been smooth. The selection is huge—from hard-to-find regional snacks to everyday pantry ess...
B
Blinkblink
trustpilot.com
Oct 01, 2025
Wide Selection of Asian products
Amazing delivery service! I got my package on the day I ordered. FYI LA area Wide selection of...
S
SHUKE LI
trustpilot.com
Oct 01, 2025
Fast,Reliable,Great.
...
F
F TW
trustpilot.com
Oct 01, 2025
100 % fake product / SCAM
100 % fake product / SCAM ! I had a gut feeling it would be a scam but went ahead anyways, turns out I was right ? Cont...
C
Catherine L
trustpilot.com
Oct 01, 2025
Fast shipping and a great selection of Asian products
Fast shipping and a great selection of Asian products! I alw...
A
Allison
trustpilot.com
Oct 01, 2025
Great shopping experience
Great shopping experience! The website is easy to use, shipping was fast, an...
T
TinaD
trustpilot.com
Oct 01, 2025
Counterfeit HORRIBLE product and customer service
I so wish I would have looked here before I leaped. I found an amazing perfume while traveling in Croatia and didn't have a chance to grab it. Upon my...
A
Allison
trustpilot.com
Oct 01, 2025
Sells fake makeup and skincare products.
Sells fake makeup an...
c
customer
trustpilot.com
Oct 01, 2025
Hardly ever write views but to be fair…
Hardly ever write views but to be fair to Yamibuy, after enough experience with them, I feel I had to. As a Chinese American with a Chinese stomach, l...
S
Shin Shin
trustpilot.com
Oct 01, 2025
Foods are Expired MORE THAN 1Year!!!
Foods are Expired MORE THAN 1Year!!! I bought numbers of items from this website in order to take the advantage of spending $50 with free shipping. tw...
K
Kathy Yang
trustpilot.com
Oct 01, 2025
If a negative 10 were a rating option
If a negative 10 were a rating option, I would give it to Yami due to their extremely poor customer service and the significant difficulty in obtainin...
A
Azupo
trustpilot.com
Oct 01, 2025
Bad bad bad customer service
Bad bad bad customer service. They had bad at...
A
Angelia Martinez
trustpilot.com
Oct 01, 2025
Soy Knots
I was very pleased to find that this store sold exactly what I wanted at a retail price I was happy with (Amazon is 3x the price). I stocked up. I bou...
M
Michael Boettler
trustpilot.com
Oct 01, 2025
Returning is denied
Returning is much more complicated than other carriers. I bought a h...
Y
Yang
trustpilot.com
Oct 01, 2025
Confusing Expiration Date & Poor Return Policy – Disappointing Experience
I recently bought bread from Yami, and the expiration date on the package is formatted as dd/mm/yy, which is confusing, especially since the typical f...
L
Li Yuan
trustpilot.com
Oct 01, 2025
Do not buy anything from this store
Do not buy anything from this store! If you want to return anything, they will charge you 15% restocking fee. When yo...
L
Liu Amy
trustpilot.com
Oct 01, 2025
Their customer service is so mean and…
Their customer service is so mean and made a sarcastic tone like they are talking to a poor / who can not...
C
Chalermrit Siraseranant
trustpilot.com
Oct 01, 2025
My personal experience with Yamibuy.com…
My personal experience with Yamibuy.com has always been very positive in the past year I have ordered from them. Most of the items I ordered are Japan...
Conclusion
Reviews show a mix of reliable shopping experiences and serious service or product concerns. Many customers praise fast shipping, broad selection (snacks, K‑beauty, pantry items) and competitive pricing. At the same time, multiple reports describe counterfeit or expired items and inconsistent customer service and return handling. If you consider buying from Yamibuy, check seller details, verify expiration dates and review the return policy for high‑value items; keep order records and photos in case you need a refund or dispute.