Reviews Analyzed
21
We Collect & Analyze Reviews
Papier
Experiences & Reviews
Papier is a stationery brand that sells printed and personalised paper goods such as notebooks, planners, cards, photo books and calendars through an online ordering system. The company offers customization options for designs and photo products and is commonly reviewed for print quality, packaging, delivery and customer support. Consumers researching Papier typically look for information on product materials, personalization options, fulfillment speed and after‑sales service.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
26d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Most reviews praise fast delivery and responsive customer support; a few note delivery failures or delayed shipments that required intervention.
Share of mentions
Strong
22%
💰
Value for money
Very few reviewers commented on price; one user raised concerns about increased postage costs rather than product value itself.
Share of mentions
Mixed
2%
⚡
User experience
Users find the website and ordering simple and personalization tools enjoyable; occasional complaints about photo layout and specific formatting.
Share of mentions
Strong
14%
🔧
Product quality
Many reviewers cite good print, binding and materials; some report issues with thin pages, damaged packaging or photo colour/layout problems.
Share of mentions
Strong
22%
📞
Communication
Customers frequently praise helpful, quick email support and updates from staff, though tracking-stage communication can be inconsistent.
Share of mentions
Strong
8%
⭐
Overall experience
Overall impressions are positive with repeated praise for design and service; isolated negative experiences focus on shipping or formatting issues.
Share of mentions
Strong
32%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (April 2022 – October 2025).
My original order was lost
"My original order was lost, and the Papier support team was incredible at helping me find a solution! They were able to resend my original order to me..."
Kenna Childress
Trustpilot
Oct 01, 2025
Featured for: Resolved lost-order; strong support
MY PACKAGE HASNT ARRIVED
"..."
megan
Trustpilot
Oct 01, 2025
Featured for: Unresolved delivery complaint
Simple
"I think the simplicity of the ordering process is to be commended. What could improve..."
Maureen Normann
Trustpilot
Oct 01, 2025
Featured for: Tracking communication improvement request
The photo book I received was just as I…
"The photo book I received was just as I expected. Well printed and bound a..."
Richard
Trustpilot
Oct 01, 2025
Featured for: Positive print and packaging
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
M
Mr Norton
trustpilot.com
Oct 01, 2025
A very fast delivery and the product I…
A very fast delivery and the product I...
A
Anya Stock
trustpilot.com
Oct 01, 2025
High quality products that soothe the…
High quality products that soothe the soul...
M
Maureen Normann
trustpilot.com
Oct 01, 2025
Simple
I think the simplicity of the ordering process is to be commended. What could improve...
L
Lyn
trustpilot.com
Oct 01, 2025
Fantastic customer service
Due to issues with the delivery my purchase was delayed and then lost. As I was purchasing a gift for my son and daughter in law I contacted customer...
F
Filiz
trustpilot.com
Oct 01, 2025
Packaging was cute
Packaging was cute! Product came fast! I wish the book would be a thicker quality and maybe with the option for a “pocket” in the book or something mo...
R
Richard
trustpilot.com
Oct 01, 2025
The photo book I received was just as I…
The photo book I received was just as I expected. Well printed and bound a...
K
Kate
trustpilot.com
Oct 01, 2025
Such an amazing brand
Such an amazing brand, from the beautiful stationery to the very helpful team....
C
Customer
trustpilot.com
Oct 01, 2025
Nice but…
Really nice quality, but skipped Presidents’ Day, no mention o...
D
Dana
trustpilot.com
Oct 01, 2025
I love my latest calendar
I love my latest calendar! The only reason for giving four stars is the shipping package was not secure and was open at both...
M
Mrs. Penelope Lee
trustpilot.com
Oct 01, 2025
A lovely diary promptly delivered.
A lovely diary pr...
D
Denise Ayling
trustpilot.com
Oct 01, 2025
Well as l bought the advent calendar…
Well as l bought the advent calendar not to be op...
K
Kenna Childress
trustpilot.com
Oct 01, 2025
My original order was lost
My original order was lost, and the Papier support team was incredible at helping me find a solution! They were able to resend my original order to me...
m
megan
trustpilot.com
Oct 01, 2025
MY PACKAGE HASNT ARRIVED
...
A
Anonymous
trustpilot.com
Oct 01, 2025
The layout of the photos is terrible
The layout of the photos is terrible. A sm...
K
Kathy
trustpilot.com
Oct 01, 2025
The stationery is nice, but...
The stationery is nice, however, It would be even better if the return addr...
E
Evie D
trustpilot.com
Oct 01, 2025
3rd time buying
This is my 3rd journal I’ve bought! I got my first one 24 weeks ago in April and it’s become one of the best tools for me for personal growth. You get...
F
Frances
trustpilot.com
Oct 01, 2025
I always love everything I purchase…
I always love everything I purchase from Papier. The quality is exquisite, service is quick...
A
Allison
trustpilot.com
Oct 01, 2025
Overall very good
Really great layout and finish to the album. Very easy user experience. I jus...
A
Anita
trustpilot.com
Oct 01, 2025
My trusted 'go to'
Living outside the UK, Papier is my trusted 'go to' for sending cards to family and friends. Their website is simple to use, with a great selection of...
J
J Sims
trustpilot.com
Oct 01, 2025
Excellent customer service
Customer service was so quick to help and resolve my issue. I have recently moved and my Apple Pay address was incorrect. I realized when I got my con...
Conclusion
Reviews consistently highlight Papier’s strong print quality, attractive designs and a generally simple online ordering experience. Customer service is often described as quick and effective at resolving issues such as lost or misdirected orders. Common negative notes concern occasional damaged packaging, inconsistent tracking updates, and specific product-format issues (photo layout or thinner paper). Prospective buyers who prioritise print quality and personalised stationery will find many positive reports, but should be aware of isolated shipping or formatting inconsistencies and may want to confirm tracking and packaging options before purchasing.