Reviews consistently highlight Papier’s strong print quality, attractive designs and a generally simple online ordering experience. Customer service is often described as quick and effective at resolving issues such as lost or misdirected orders. Common negative notes concern occasional damaged packaging, inconsistent tracking updates, and specific product-format issues (photo layout or thinner paper). Prospective buyers who prioritise print quality and personalised stationery will find many positive reports, but should be aware of isolated shipping or formatting inconsistencies and may want to confirm tracking and packaging options before purchasing.
Examples from available reviews (Apr 2022 – Feb 2026).
Support resent a lost order quickly; team was understanding and helpful.
“My original order was lost, and the Papier support team was incredible at helping me find a solution!”
The reviewer's package has not arrived as expected.
“MY PACKAGE HASNT ARRIVED”
Ordering was simple but communication about tracking needs improvement.
“What could improve is the communication about tracking one's order through all of the stages of shipping.”
Photo book matched expectations; well printed, bound, and packaged.
“The photo book I received was just as I expected.”
Most reviews praise fast delivery and responsive customer support; a few note delivery failures or delayed shipments that required intervention.
Very few reviewers commented on price; one user raised concerns about increased postage costs rather than product value itself.
Users find the website and ordering simple and personalization tools enjoyable; occasional complaints about photo layout and specific formatting.
Many reviewers cite good print, binding and materials; some report issues with thin pages, damaged packaging or photo colour/layout problems.
Customers frequently praise helpful, quick email support and updates from staff, though tracking-stage communication can be inconsistent.
Overall impressions are positive with repeated praise for design and service; isolated negative experiences focus on shipping or formatting issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Fast delivery and great product; highly recommended.
“A very fast delivery and the product I purchased is great.”
High-quality products and prompt delivery pleased this stationery lover.
“High quality products that soothe the soul of this stationery buff. Prompt delivery.”
Ordering was simple but communication about tracking needs improvement.
“What could improve is the communication about tracking one's order through all of the stages of shipping.”
Customer service redirected lost parcel and kept me updated.
“Maya kept me updated throughout the whole process.”
Cute packaging and fast delivery; book quality and features could improve.
“Packaging was cute! Product came fast!”
Photo book matched expectations; well printed, bound, and packaged.
“The photo book I received was just as I expected.”
Beautiful stationery and very helpful team; positive brand experience.
“Such an amazing brand, from the beautiful stationery to the very helpful team.”
Planner omitted Presidents' Day, which the reviewer found disrespectful.
“skipped Presidents’ Day, no mention of it anywhere in my planner.”
Calendar was beautiful but shipping damaged divider pack and planner.
“the shipping package was not secure and was open at both sides, damaging the pack of dividers and my planner.”
A lovely diary was promptly delivered.
“A lovely diary promptly delivered.”
Cannot rate the advent calendar because it remains unopened until December.
“not to be opened until 1st December l cannot rate the product”
Support resent a lost order quickly; team was understanding and helpful.
“My original order was lost, and the Papier support team was incredible at helping me find a solution!”
The reviewer's package has not arrived as expected.
“MY PACKAGE HASNT ARRIVED”
Photo layout was poor with small photos surrounded by excessive white space.
“A small photo surrounded by a sea of whiteness.”
Stationery is nice but would be improved by matching return address printing.
“It would be even better if the return address was printed on the envelope in the same font & color as the stationery.”
Third journal bought; product aided personal growth and mindfulness.
“it’s become one of the best tools for me for personal growth.”
Reviewer consistently loves Papier purchases, praising quality and quick service.
“The quality is exquisite, service is quick and efficient and they always have such lovely items.”
Album has great layout and finish, but printed photos differ from digital colors.
“I just wish the photos looked more true to their digital color grade when printed.”
Trusted go-to for sending cards; website is simple and selection great.
“Papier is my trusted 'go to' for sending cards to family and friends.”
Customer service quickly corrected an incorrect Apple Pay address with no extra steps.
“Customer service was so quick to help and resolve my issue.”
I recently had the pleasure of purchasing stationery items from Papier, and I must say that my experience was delightful. The emporium is filled with an impressive array of designs for notebooks, diaries, journals, and more. It was refreshing to explore such a vast selection and added an element of uniqueness to my purchase.
Personalizing my notebook brought me immense joy as I got the chance to experiment with different design options before finalizing one. The process made me feel quite creative, like an artist in their workshop with unlimited possibilities at their disposal.
Overall, it's evident that Papier takes pride in providing its customers with quality products as well as fantastic customer service. Their website offers excellent descriptions of each item which helped me make informed decisions on what suits my needs best.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Papier is a stationery brand that sells printed and personalised paper goods such as notebooks, planners, cards, photo books and calendars through an online ordering system. The company offers customization options for designs and photo products and is commonly reviewed for print quality, packaging, delivery and customer support. Consumers researching Papier typically look for information on product materials, personalization options, fulfillment speed and after‑sales service.