Reviews consistently highlight Papier’s strong print quality, attractive designs and a generally simple online ordering experience. Customer service is often described as quick and effective at resolving issues such as lost or misdirected orders. Common negative notes concern occasional damaged packaging, inconsistent tracking updates, and specific product-format issues (photo layout or thinner paper). Prospective buyers who prioritise print quality and personalised stationery will find many positive reports, but should be aware of isolated shipping or formatting inconsistencies and may want to confirm tracking and packaging options before purchasing.
Examples from available reviews (Apr 2022 – Feb 2026).
Support resent a lost order quickly; team was understanding and helpful.
“My original order was lost, and the Papier support team was incredible at helping me find a solution!”
The reviewer's package has not arrived as expected.
“MY PACKAGE HASNT ARRIVED”
Ordering was simple but communication about tracking needs improvement.
“What could improve is the communication about tracking one's order through all of the stages of shipping.”
Photo book matched expectations; well printed, bound, and packaged.
“The photo book I received was just as I expected.”
Most reviews praise fast delivery and responsive customer support; a few note delivery failures or delayed shipments that required intervention.
Very few reviewers commented on price; one user raised concerns about increased postage costs rather than product value itself.
Users find the website and ordering simple and personalization tools enjoyable; occasional complaints about photo layout and specific formatting.
Many reviewers cite good print, binding and materials; some report issues with thin pages, damaged packaging or photo colour/layout problems.
Customers frequently praise helpful, quick email support and updates from staff, though tracking-stage communication can be inconsistent.
Overall impressions are positive with repeated praise for design and service; isolated negative experiences focus on shipping or formatting issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Initially skeptical about paper, reviewer loves planner and prefers it now.
“I love my Papier planner, I don't think I will ever go back to another one!”
Often beautiful items; husband frequently buys personalised stationery.
“Always beautiful items from Papier.”
Cover quality was poor and different from online images; interior pages were good.
“The cover of the book is bad quality, and nothing like it is shown online.”
Website easy to use, but lacks confirmation of entered names for reassurance.
“it would be good have a confirmation of the names I have used just to reassure me that I have not made a mistake in spelling.”
The reviewer did not receive their package.
“Didn’t recieve package”
Great service and beautiful products; reviewer highly recommends.
“Great service, beautiful products, highly recommend!”
Delivery was repeatedly delayed and date changed multiple times.
“The delivery date changed 3 times is was so delayed.”
Paper quality and customization pleased reviewer; excited for invitations.
“I like the quality of the paper, and also how customizable everything is.”
Annual photo books are high quality, easy to create, and reliable.
“I cannot fault the quality, service or delivery.”
Easy to load photos and arrange; quality and service have been excellent.
“Easy to load photos and arrange.”
Card arrived damaged and notebook misaligned with poor material quality.
“The notebook was misaligned and the paper was wavy and sticking out in random places.”
Reviewer described experience as good, accurate, and punctual.
“good accurate and punctual”
Planner arrived quickly but had cosmetic dots and lacked functional features.
“no option for an elastic band holder & two ribbon markers”
Beautiful product with high-quality stationery praised by reviewer.
“Beautiful product and high quality stationary.”
Reviewer praises the product's great quality.
“Great quality! Lovely”
Wrong item sent and customer support was unresponsive and slow.
“I ordered an address book for the inside and I got a planner instead.”
Personalized notebook arrived damaged and replacement never arrived after long delays.
“it came damaged and it took a long time for it to get here.”
Orders are easy with great quality; reviewer recommends Papier.
“Papier are always easy to order and great quality!”
Order missing and reviewer reports being charged twice.
“Could some one please look into where my order is and some how the money is coming out of my account 2 time ??”
Site was not user-friendly and discount code disappeared.
“Found your site not user friendly - 10% discount disappeared and unable to get it back to use.”
Reviewer did not receive package despite paying for priority shipping.
“I never got the package. Paid for priority shipping and it’s not here.”
Wellness journal's design and layout supported personal growth and reflection.
“The beautiful design, quality and thoughtful layout was a welcome escape”
New branded cards were unwanted and reviewer was not compensated.
“forced new branding on the back of the cards, with zero discount for my dissatisfaction.”
Photobook had printing errors and mismatched preview despite fast shipping.
“the final print came out differently from what was shown in the preview”
Photobook took four weeks and customer service did not assist.
“my photo book order took four weeks to come, customer service didn’t help at all”
Cover art and pages felt cheap and low quality for the price.
“Disappointed in quality of cover art and pages for price.”
Planner organization was confusing, with months and sections scattered.
“I wish every section was organized by month instead of having to flip through the whole planner”
Fabric photo book produced grainy, dull photos and cheap-feeling cover.
“The quality is so poor! These were high quality photos that in the book look grainy, dull”
Tracked delivery failed and customer service was unresponsive, causing missed gift.
“Zero customer service across all three days. There is no way to speak with a human”
Diary shipment missing and tracking provides no information or confirmation.
“the tracking link navigates back to Papier with no information on the parcel at all.”
Planner spine broke within weeks and ribbon fell out.
“the spine is already breaking and a ribbon has fallen out.”
Planner includes some observances but omits Easter, disappointing.
“but not the second most celebrated Christian holiday in the world - Easter!?”
Travel journal paper is too thin, causing pen bleed-through.
“the pages are too thin.”
Carrier lost order; customer service helped but replies are delayed.
“my order has got lost with Evri, which is more on them than Papier.”
Order delayed and canceled due to stock, causing disappointment.
“it was disappointing to hear I was never going to receive my item.”
Planner only runs until June despite website's full-year claims.
“this is not a full 12-month planner.”
Notecards' paper doesn't accept pens, making them unusable for writing.
“there literally isn't a pen that you can write on them with.”
Reviewer experienced outstanding customer service and noted high product quality.
“Outstanding customer service and high quality product!”
Customer service unresponsive and order has not been delivered.
“I've been trying to contact customer services and have had no response.”
Order delayed two weeks; customer service unresponsive and disappointing.
“have sent numerous emails and comments on social media but no reply at all.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Papier is a stationery brand that sells printed and personalised paper goods such as notebooks, planners, cards, photo books and calendars through an online ordering system. The company offers customization options for designs and photo products and is commonly reviewed for print quality, packaging, delivery and customer support. Consumers researching Papier typically look for information on product materials, personalization options, fulfillment speed and after‑sales service.