Reviews Analyzed
29
We Collect & Analyze Reviews
AXA Travel Insurance
Experiences & Reviews
AXA Travel Insurance is the travel insurance arm of AXA, a multinational insurer. It offers travel policies that commonly cover medical emergencies, baggage, and trip cancellation, with online quote and purchase options. Consumers researching AXA travel policies often look for details on coverage limits, claim procedures, and online accessibility.
Overview & Key Metrics
Positive Sentiment
69%
Latest Review
29d
Overall Rating
3.7
Our Analysis
🎯
Service quality
Some reviewers praise helpful, knowledgeable staff; a minority express concern about refunds or claims responsiveness and potential stubbornness.
Share of mentions
Mixed
8%
💰
Value for money
Several reviewers mention discounted prices, low cost or good coverage-for-price, reporting favorable quotes and perceived value.
Share of mentions
Strong
14%
⚡
User experience
Many reviewers report an easy, fast, user-friendly online process — quick quotes, simple setup and easy site navigation noted repeatedly.
Share of mentions
Strong
49%
🔧
Product quality
Reviewers reference clear coverage options such as medical, luggage and cancellation, and describe coverage as appropriate for the price.
Share of mentions
Strong
5%
📞
Communication
Users report clear information and helpful answers from staff; a small number note issues with receipt access or email delivery.
Share of mentions
Strong
11%
⭐
Overall experience
Overall impressions are mostly positive—users highlight ease and price—while a few complaints focus on receipt access or site flow.
Share of mentions
Strong
14%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 29 verified reviews (November 2021 – October 2025).
Bad Form
"forcing someone to write a review..."
Unhappy
Trustpilot
Oct 01, 2025
Featured for: explicit complaint about receipt flow
Excellent price and ease of use.
"Excellent price..."
Chandra
Trustpilot
Oct 01, 2025
Featured for: short praise: price and ease
Very helpful and knowledgeable
"Great! Answer all my question and help me proceed t..."
Jimmie Huynh
Trustpilot
Oct 01, 2025
Featured for: positive service: helpful and knowledgeable
Trip cancellation Insurance
"For many years, I did not have travel insurance until the recent cancellation of my trip. I felt frustrated, did not know what to do. Luckily, a friend took me through the benefits of travel insurance cover. I started my online search immediately to avoid similar incidents in the future since I travel a lot for business. I bumped into Axa Travel Insurance. They have a wide range of products that I had never thought of at discounted prices. They have medical covers, luggage insurance, among others. I registered online and got amazing quotations from which I chose a favorable package. The registration process is simple for customers. I'm hopeful they will not be stubborn during refund or compensation."
Leonard Dale
Collected.reviews
Nov 12, 2021
Featured for: detailed: product range and signup
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 29 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (9) · Quotes shortened · As of: October 2025
C
Chandra
trustpilot.com
Oct 01, 2025
Excellent price and ease of use.
Excellent price...
B
Beatrice Connell
trustpilot.com
Oct 01, 2025
Good Service
...
K
Kayla Atkins
trustpilot.com
Oct 01, 2025
Great experience!
...
J
Jason Duryee
trustpilot.com
Oct 01, 2025
this was good and easy
...
S
SANDRA CAMACHO
trustpilot.com
Oct 01, 2025
EASY QUOTE FASTER
...
A
Andrei C.
trustpilot.com
Oct 01, 2025
EASY ON WEB AND CHEAP
...
U
Unhappy
trustpilot.com
Oct 01, 2025
Bad Form
forcing someone to write a review...
N
Niyati Dave
trustpilot.com
Oct 01, 2025
User friendly
User friendly, quick and cont...
J
Jimmie Huynh
trustpilot.com
Oct 01, 2025
Very helpful and knowledgeable
Great! Answer all my question and help me proceed t...
c
customer
trustpilot.com
Oct 01, 2025
Simple
...
M
Mary V.
trustpilot.com
Oct 01, 2025
Easy to navigate site
Easy to navigate...
H
Hadia Ahmadi
trustpilot.com
Oct 01, 2025
Good coverage for the price
Easy to Use and Help...
S
Stephen Hornstein
trustpilot.com
Oct 01, 2025
Easy to find needed info
...
M
Michelle Violet
trustpilot.com
Oct 01, 2025
Easy to use and apply
...
K
Ken
trustpilot.com
Oct 01, 2025
Easy to use site
...
D
David
trustpilot.com
Oct 01, 2025
Easy to use.
Easy to use. Eas...
R
Rosario Aguilar
trustpilot.com
Oct 01, 2025
I was never asked to give my email to…
I was never asked to give my em...
R
Russell Parker
trustpilot.com
Oct 01, 2025
Super easy process
...
e
ekalavya das
trustpilot.com
Oct 01, 2025
good flow and easy
...
N
Nas
trustpilot.com
Oct 01, 2025
good
...
Conclusion
Review content indicates many customers find AXA Travel Insurance easy to use online and competitively priced, with frequent mentions of quick quotes and simple signup. Several reviews highlight helpful staff and clear information when questions arose. Reported product references include medical, baggage and trip-cancellation coverage and users often cite perceived value for price. However, a few reviewers criticized the receipt/feedback flow and raised concerns about email delivery and potential claims responsiveness. If you consider AXA, review the policy details and claims process ahead of purchase and verify how receipts and confirmation emails are delivered.