Review content shows Petplan is frequently praised for fast claims handling, vet-direct claiming, and responsive customer support—features consumers often search for when comparing pet insurance. Many reviews highlight smooth online or app-based claim submissions and prompt payment once the vet supplies required information. Several reviewers describe coverage for major procedures and chronic conditions, giving them financial relief during costly treatments. There are isolated negative reports of dissatisfaction, so prospective buyers should confirm policy exclusions, waiting periods, and the vet-direct claim process before purchasing.
Examples from available reviews (Dec 2021 – Feb 2026).
Reviewer is deeply disappointed and regrets taking the policy.
“I’m having a dreadful time with Petplan”
Claim processed quickly via app with helpful advisor and updates.
“the claim was awarded and paid back to me within 2 weeks.”
Claims were settled quickly and payment was received promptly.
“it was settled in less than a week”
Petplan covered major surgery expenses quickly, providing peace of mind.
“Petplan covered everything and made payment very quickly.”
Most reviewers describe fast, helpful claims handling and attentive staff when issues arise; few complaints are general and not claim-specific.
Very few reviewers comment on price; one specifically noted they didn’t worry about costs because claims were covered.
Users repeatedly report easy online or app claim submissions and vet-handled processes; occasional account-access issues were resolved.
Customers report coverage for major surgeries, chronic conditions and expensive treatments, indicating the policy met treatment needs in those cases.
Many reviews mention prompt updates, helpful advisors, and clear email or phone communication during claims and account issues.
Most reviewers describe positive, smooth outcomes and peace of mind after claims; a small number report deep dissatisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (80) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Petplan pays reliably, allowing treatment without coverage worries.
“Petplan pay reliably without a fuss.”
Petplan pays claims reliably and without hassle.
“Petplan pay reliably without a fuss.”
Agents were kind and claims were agreed and paid promptly.
“Every agent I have spoken to has been kind and helpful.”
Agents were kind and claims processed and paid promptly.
“Every agent I have spoken to has been kind and helpful.”
Claims processed and settled quickly; service consistently excellent for years.
“We have been with them for 13 years and can honestly say service has been consistently excellent through this time.”
Claims processed quickly; service consistently excellent over 13 years.
“service has been consistently excellent through this time.”
Claim accepted immediately via vet contact, making a stressful time easier.
“My claim was accepted straight away via the vets directly contacting pet plan.”
Claim accepted immediately through vet contact, making process easy.
“My claim was accepted straight away via the vets directly contacting pet plan.”
Petplan is more expensive but fulfilled policy commitments reliably.
“Pet plan are not the cheapest but they are the best.”
Although not cheapest, Petplan has met policy commitments reliably.
“Pet plan are not the cheapest but they are the best.”
Petplan coordinated with vets and kept reviewer informed by text.
“Petplan make everything run smoothly when emotions are high and money is the last thing you want to deal with.”
Petplan coordinates with vets and manages claims smoothly and clearly.
“Petplan make everything run smoothly when emotions are high”
High-value rabbit claim was direct-paid, leaving minimal customer cost.
“the direct pay had been authorised upon discharge with me having £72 to pay.”
Claim was handled swiftly and smoothly once vets submitted documents.
“I was very impressed by the way my claim was handled by both Seadown vets and Petplan.”
Claim handled swiftly and smoothly between vets and Petplan.
“everything was dealt with swiftly and smoothly.”
Reviewer highly recommends the service as excellent.
“Highly recommend excellent service”
Customer highly recommends Petplan's excellent service.
“Highly recommend excellent service”
Petplan processed multiple claims smoothly and staff were compassionate and helpful.
“they have all been smoothly processed and with compassion when required.”
All pet claims processed smoothly with compassionate, knowledgeable staff.
“They work seamlessly with our vets to make the process work quickly and efficiently.”
Claim progress was well communicated and settled quickly.
“Nothing to fault, kept us well informed on claim progress settled quickly”
Claim settled quickly and customer kept well informed.
“kept us well informed on claim progress settled quickly”
Process was fast, efficient, and provided peace of mind.
“Fast, efficient and simple.”
Fast, efficient, and simple claims process providing peace of mind.
“Fast, efficient and simple.”
Claim handled fast, efficiently, and with compassion during euthanasia.
“As always my claim was dealt with in a fast and efficient way.”
Claim handled fast, efficiently, and with compassion during euthanasia.
“it was also handled with compassion.”
Claim process was very quick and easy; reviewer impressed.
“Very quick and easy claim process.”
Claim process was very quick and easy.
“Very quick and easy claim process.”
Petplan provided support and good cover for ongoing costly cat illness.
“I know I have support and help available if I need it.”
Petplan supports ongoing illness and provides good coverage despite cost.
“with Petplan I know I have support and help available”
Long-term customer found Petplan supportive when needed.
“I have used Petplan to insure my dog for several years and when I needed to they were always there to support me.”
Long-term customer received reliable support when needed.
“when I needed to they were always there to support me.”
Although expensive, Petplan covered necessary treatments without hassle.
“They have covered everything required without question or any hassle.”
Despite cost, long-term coverage paid for needed significant treatments.
“They have covered everything required without question or any hassle.”
Reviewer calls the company 'Daylight robbery'.
“Daylight robbery!”
Customer says pricing is daylight robbery.
“Daylight robbery!”
Petplan was fast, efficient, polite, and kept the reviewer updated.
“I have found Petplan to be Very fast and efficient, they keep you updated at all times during the process.”
Petplan fast, efficient, and communicative in managing diabetic dog's care.
“I have found Petplan to be Very fast and efficient”
Petplan made the claims process easy and provided compassionate support.
“You really put my mind at ease during a difficult time for me and my dog Norma.”
Claims process was easy and staff were kind and compassionate.
“You really put my mind at ease during a difficult time”
Company had a positive attitude with swift claim assessment and resolution.
“Swift assessment and resolution of my claim”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Petplan is a pet insurance provider that offers veterinary insurance policies for companion animals. The company handles claims and customer support for veterinary treatment costs and promotes channels for submitting claims, customer enquiries, and payments. Consumers researching Petplan commonly look for information on claims handling, policy coverage, vet-direct claiming, and customer service responsiveness.