Review content shows Petplan is frequently praised for fast claims handling, vet-direct claiming, and responsive customer support—features consumers often search for when comparing pet insurance. Many reviews highlight smooth online or app-based claim submissions and prompt payment once the vet supplies required information. Several reviewers describe coverage for major procedures and chronic conditions, giving them financial relief during costly treatments. There are isolated negative reports of dissatisfaction, so prospective buyers should confirm policy exclusions, waiting periods, and the vet-direct claim process before purchasing.
Examples from available reviews (Dec 2021 – Feb 2026).
Reviewer is deeply disappointed and regrets taking the policy.
“I’m having a dreadful time with Petplan”
Claim processed quickly via app with helpful advisor and updates.
“the claim was awarded and paid back to me within 2 weeks.”
Claims were settled quickly and payment was received promptly.
“it was settled in less than a week”
Petplan covered major surgery expenses quickly, providing peace of mind.
“Petplan covered everything and made payment very quickly.”
Most reviewers describe fast, helpful claims handling and attentive staff when issues arise; few complaints are general and not claim-specific.
Very few reviewers comment on price; one specifically noted they didn’t worry about costs because claims were covered.
Users repeatedly report easy online or app claim submissions and vet-handled processes; occasional account-access issues were resolved.
Customers report coverage for major surgeries, chronic conditions and expensive treatments, indicating the policy met treatment needs in those cases.
Many reviews mention prompt updates, helpful advisors, and clear email or phone communication during claims and account issues.
Most reviewers describe positive, smooth outcomes and peace of mind after claims; a small number report deep dissatisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (80) · Collected.reviews (1) · Quotes shortened · As of: February 2026
The experience I've had with Petplan has been excellent.
I received the most prompt and thorough replies to my many queries, and even when I called their staff late in the evening, I received a kind response within 30 minutes of my inquiry.
Then, when it came time to submit a claim for payment for surgery that had taken place more than a year before, everything proceeded easily and fast.
In addition, the representative was prompt and comprehensive in providing me all of the essential documents (such as deductible and reimbursement claim forms) that were required for this treatment, saving me a great deal of time and aggravation from having to contact my veterinarian and other sources.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Petplan is a pet insurance provider that offers veterinary insurance policies for companion animals. The company handles claims and customer support for veterinary treatment costs and promotes channels for submitting claims, customer enquiries, and payments. Consumers researching Petplan commonly look for information on claims handling, policy coverage, vet-direct claiming, and customer service responsiveness.