Reviews show a consistent pattern: customers frequently praise 1800Lighting for responsive representatives, quick replacements and helpful service interactions. Multiple reviewers highlight competitive pricing and discounts as a reason to return. However, product issues such as damaged items, chipped parts or mismatched components appear repeatedly; many of those cases were resolved by replacements. If you consider buying, check shipping lead times and return policies, and confirm how damaged items are handled before purchase.
Examples from available reviews (Nov 2021 – Feb 2026).
Products arrived broken and customer service was slow and unhelpful.
“This is the worst online shopping experience I have ever had!”
Customer service replaced a chipped crystal quickly and resolved the issue.
“Great quality and superior customer service.”
1800lighting offered great selection, best pricing, and fast response.
“definitely the best pricing.”
Found lowest price and received a replacement within two days.
“Lampshade was damaged in transit and Capitol Lighting immediate resolved the issue”
Most reviewers describe fast, helpful customer service and effective issue resolution; one older review reports a slow or absent response to a damaged shipment.
Multiple reviews call out competitive pricing, discounts and lower prices versus other retailers; these comments link value to repeat purchases.
Customers commonly report smooth ordering and easy returns; a minority cite long shipping waits or manufacturer delays that affected delivery timing.
Several reviews note damaged, chipped or mismatched parts on arrival; many of those cases were later fixed, but defects were reported repeatedly.
Most reviewers praise prompt, clear communication and timely updates from representatives; a small number mention delayed replies or slow follow-up.
Overall impressions are largely positive, driven by service and pricing; negative experiences mainly relate to damaged items or delivery delays.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · yelp.com (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Light delivered next day and reviewer pleased with its quality.
“The light was delivered the day after I ordered it.”
Gladys provided extraordinarily helpful and responsive customer service during fan purchase.
“Gladys was extraordinarily helpful with everything.”
Gladys arranged a manufacturer contact and obtained a replacement cord, saving the reviewer.
“Gladys helped me get in touch with the manufacturer to get a new chord for a fixture I thought I'd need to reorder.”
Ray Machado handled multiple orders quickly and efficiently for new home lighting.
“Ray Machado with Capital Lighting has been extremely helpful in obtaining all the lighting for our new home.”
Excellent service, selection, pricing, and quick delivery pleased the reviewer.
“Excellent customer service, large selection of high end products, fabulous pricing, and quick delivery.”
Ray Machado was attentive and quick to respond, making ordering seamless.
“Ray Machado, my rep, is very attentive and quick to respond.”
Lamp arrived on schedule and customer service was helpful and polite.
“The lamp I selected was offered at a smart price and arrived right on schedule.”
Outstanding service convinced reviewer to only order from this company and refer friends.
“Outstanding service. The best.”
Communications kept reviewer updated and one order shipped sooner than expected.
“Communications were excellent in keeping us updated on our order.”
One dented shade was promptly resolved by customer service without any required action.
“Everything was handled directly by the customer service rep.”
Visited Capitol Lighting in E. Hanover with interior designer.
“we went with our interior designer to Capitol Lighting in E. Hanover”
Installed fixtures produced an unintended decorative pattern and store ordered incorrect model.
“The installed fixtures threw a decorative pattern on surface as well as ceiling.”
Gladys provided timely, professional chat assistance and completed the order easily.
“I ordered my fan/lamp directly from her over chat.”
Fourth fixture ordered; each one receives compliments and prices are incomparable.
“Their prices are incomparable.”
Ray provided extremely helpful and knowledgeable phone support.
“OUTSTANDING gentleman that helped me on the Phone. His name was Ray.”
Kelly was exceptionally helpful and the reviewer will use the company again.
“Kelly was exceptionally helpful!”
Wendy in customer service helped with replacement lights.
“Wendy in CS was awesome in helping me with my replacement lights!”
Madison quickly and professionally resolved an accidental extra fixture order.
“Madison resolved my issue quickly and professionally.”
Shavon provided fantastic, ongoing customer service while awaiting a replacement part.
“Shavon was fantastic, kind and helpful and has been following up on the status”
One broken glass orb was promptly replaced after contacting customer service.
“Customer service was easy to reach and quickly agreed to send a replacement glass.”
Ray provided friendly, professional, accommodating service for trade account orders.
“Ray is a friendly professional, dedicated, and accomodating .”
Excellent customer service that listens and resolves issues immediately, with large selection.
“They truly listen and solve any issues immediately.”
Representative Ray quickly handled my project order and answered questions.
“Great customer service.”
Items shipped in good condition and issues were resolved promptly.
“So far I’ve had a great experience with capitol lighting.”
Customer service resolved a damaged product quickly and communicated timely.
“Customer Service did a great job handling a damaged product situation.”
Quick customer service turnaround resolved issues and ensured satisfaction.
“Great customer service.”
Excellent customer service and selection made 1800lighting preferred destination.
“Excellent customer service and great selection .”
Purchased multiple fixtures and was very happy with all of them.
“I have purchased several light fixtures from Capitol lighting.”
Representative was kind and made the experience quick and seamless.
“He went above and beyond to make my experience quick and seamless.”
Customer service replaced a chipped crystal quickly and resolved the issue.
“Great quality and superior customer service.”
1800lighting offered great selection, best pricing, and fast response.
“definitely the best pricing.”
Customer service responded quickly and answered my question.
“customer service was fast and got to my question right away .”
Found lowest price and received a replacement within two days.
“Lampshade was damaged in transit and Capitol Lighting immediate resolved the issue”
Staff arranged a hassle-free replacement quickly after receiving mismatched domes.
“replacement sent to us in a couple of days with no hassle or added cost on our part.”
Customer service handled orders and later sent a replacement promptly.
“Great customer service team!”
Customer service offered a generous discount and made the replacement process easy.
“customer service went well beyond what I expected”
Customer service was helpful but manufacturer repeatedly pushed delivery dates.
“It was pushed back to July 1, 2025 and now to August 18th.”
Ray Machado helped secure a large order and provided a great discount.
“He was quite helpful and gave me a great discount!”
Capital Lighting helped arrange a return and replacement after ordering the wrong size.
“Capital Lighting was extremely helpful in arranging a return and replacement.”
Received excellent service and current discounts from Capitol Lighting and Ray Machado.
“So glad I ordered from Capitol Lighting and Ray Machado”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
1800Lighting (1800lighting.com) is an online lighting retailer serving residential and trade customers in the United States. The site lists a broad range of fixtures and accessories — chandeliers, pendants, lamps and related hardware — and supports online ordering. Prospective buyers researching 1800Lighting typically look for product specifications, shipping and return policies, warranty details and pricing comparisons across retailers.