Many reviewers describe easy browsing, simple offer-making, and a quick checkout. Many buyers also mention fast seller replies and smooth transactions. A separate group reports major issues with returns, unexpected charges, and claims of counterfeit items or undisclosed import fees. Several reviewers also mention login failures and shipping-address mistakes at checkout.
Examples from available reviews (Jan 2023 – Mar 2026).
Website is easy to browse and complete transactions.
“Easy to browse, contact sellers, make offers, and complete transactions.”
Return process was slow and customer service avoided responsibility.
“Customer service is slow, evasive, and repeatedly dodges direct questions”
Reviewer alleged scams, fake items, and undisclosed import fees.
“The site is a complete scam and they know it.”
Extremely satisfied with curated items, easy site, affordable shipping, and service.
“I am extremely satisfied with my experience.”
Reviewers often mention fast seller replies and a smooth buying process. Several describe successful negotiations and helpful support when getting shipping quotes. Strong complaints focus on drawn-out returns, orders stuck as pending, billing disputes, and customer support that feels unresponsive.
Many reviews point to high shipping costs and unexpected customs fees. Fewer reviewers mention fair prices or low shipping costs on specific purchases. Low-rated reviews often highlight surprise charges.
Many reviewers say the site is easy to navigate, offers are simple to submit, and checkout runs smoothly. Some report trouble accessing accounts, missing verification or one-time login links, and incorrect default shipping addresses. These login and address issues show up less often than positive usability comments but appear repeatedly across reviews.
Several reviewers praise the selection and describe interesting, high-quality pieces. A small number allege counterfeit items, scams, or undisclosed import fees tied to purchases. Positive feedback on item quality outweighs the serious allegations.
Buyers often describe seller communication as clear, quick, and courteous. Many say fast replies and easy messaging help make long-distance purchases work. Negative comments about communication mostly come up when customer service is involved in returns or billing disputes.
Reviews split between strong satisfaction with curated finds and sharp frustration with returns, billing, and delivery problems. Many give top ratings for discovery and the purchase flow. A similar group of low ratings points to unresolved charges, failed deliveries, and weak support after the sale.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Site was easy to use and offered an additional discount.
“Easy - and I liked the additional discount.”
Site was easy to use and offered an additional discount.
“Easy - and I liked the additional discount.”
They appreciated the ability to make offers easily.
“the fact that i could make an offer so easily, it's appreciated.”
They appreciated the ability to make offers easily.
“the fact that i could make an offer so easily, it's appreciated.”
Reviewer alleged scams, fake items, and undisclosed import fees.
“The site is a complete scam and they know it.”
Reviewer alleged scams, fake items, and undisclosed import fees.
“The site is a complete scam and they know it.”
The buying process was smooth and easy.
“The process was smooth and easy.”
The buying process was smooth and easy.
“The process was smooth and easy.”
They enjoy discovering pieces and occasionally splurge for pleasure.
“I enjoy exploring and discovering beautiful pieces on 1st Dibs”
They enjoy discovering pieces and occasionally splurge for pleasure.
“I enjoy exploring and discovering beautiful pieces on 1st Dibs”
Seller responded promptly and past purchases had top-notch quality.
“I received very prompt responses from the Seller.”
Seller responded promptly and past purchases had top-notch quality.
“I received very prompt responses from the Seller.”
The transaction was efficient and professional.
“Efficient and professional”
The transaction was efficient and professional.
“Efficient and professional”
Initial impressions are good pending receipt of the item.
“seems good lets see the final product in my hands”
Initial impressions are good pending receipt of the item.
“seems good lets see the final product in my hands”
Longtime customer frustrated by vendors' shipping and responsiveness problems.
“10years and now NO MORE!”
Longtime customer frustrated by vendors' shipping and responsiveness problems.
“10years and now NO MORE!”
Reviewer claimed 1stDibs treats sellers poorly and advised buying direct.
“They treat their sellers horribly”
Reviewer claimed 1stDibs treats sellers poorly and advised buying direct.
“They treat their sellers horribly”
Return process was prolonged and customer service avoided responsibility.
“the return process is a nightmare.”
Return process was slow and customer service avoided responsibility.
“Customer service is slow, evasive, and repeatedly dodges direct questions”
Order stayed pending and item was sold elsewhere due to delays.
“remained “pending review” by the platform”
Platform delays caused order cancellation and the item was sold elsewhere.
“the item was sold on another marketplace.”
User did not receive the one-time login link despite support contact.
“The system keeps telling me I already have an account”
Login link never arrived and support hasn't resolved the issue.
“I've checked my inbox and my spam - nothing.”
Browsing, contacting sellers, making offers, and completing transactions were easy.
“Easy to browse, contact sellers, make offers, and complete transactions.”
Website is easy to browse and complete transactions.
“Easy to browse, contact sellers, make offers, and complete transactions.”
Found a desired ring after long search and found site easy to use.
“Easy to make an offer and navigate website;”
Found desired ring after a year; making offers was easy.
“Have looked for this ring for over a year yay!”
Purchasing items from the website was very easy.
“It is very easy to purchase items from this website.”
Purchasing items from the website is very easy.
“It is very easy to purchase items from this website.”
Site mishandles shipping addresses, defaulting to prior or billing addresses.
“This site is terrible at handling shipping addresses.”
Site mishandles shipping addresses, defaulting to previous or billing address.
“It defaults to the last address used or ends up using the billing address.”
Transaction was very efficient and negotiation was possible; shipping concerns noted.
“Very efficient. Was able to negotiate.”
Transaction was efficient and negotiation was successful.
“Very efficient.”
Reviewer experienced easy communication with seller.
“Easy communication!”
Communication with sellers was easy.
“Easy communication!”
Reviewer expressed thanks to 1stDibs.
“Thank-you 1st. Dibs”
Reviewer expresses thanks directly to 1stDibs.
“Thank-you 1st. Dibs”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
1stDibs runs an online marketplace for antiques, high-end furniture, fine art, jewelry, and vintage design. It features listings from independent dealers, galleries, and showrooms worldwide. Shoppers can search detailed listings, message sellers, and buy through the website or mobile app. The company supports international purchases and helps arrange shipping and provide quotes for both buyers and sellers.