Reviews Analyzed
21
We Collect & Analyze Reviews
1stDibs
Experiences & Reviews
1stDibs is an online marketplace that connects buyers with professional dealers and galleries offering antiques, vintage furniture, fine art, and jewelry. The site aggregates curated, higher‑end listings from sellers around the world and is commonly used for cross‑border purchases of unique and collectible items. Because many transactions involve specialist shipping and dealer policies, buyers often need to review shipping, customs and seller terms before purchase.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
29d
Overall Rating
3.6
Our Analysis
🎯
Service quality
Reviews show mixed service: some praise prompt, helpful sellers; several report billing disputes, unexpected charges, and unhelpful support staff.
Share of mentions
Weak
16%
💰
Value for money
Users report both competitive prices and costly surprises: good deals noted, but multiple complaints about high shipping, customs, and extra fees.
Share of mentions
Mixed
15%
⚡
User experience
Site navigation and purchase flow are often praised as easy and fast, but several users report login glitches, pending orders, and manual review delays.
Share of mentions
Mixed
20%
🔧
Product quality
A small sample of reviewers praise curated, high‑quality antiques and furniture; positive comments focus on item selection and presentation.
Share of mentions
Mixed
5%
📞
Communication
Many buyers note quick seller replies and prompt messaging, yet others describe delayed updates, blaming customers, or inconsistent support communication.
Share of mentions
Mixed
18%
⭐
Overall experience
Overall impressions vary: several smooth international purchases contrasted with a number of prolonged disputes over delivery, fees, and billing.
Share of mentions
Mixed
26%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – October 2025).
A Unique Shopping Experience
"I recently purchased some antique furniture and vintage fashion from 1stDibs and I must say that I am extremely satisfied with my experience. The website is beautifully designed and easy to navigate, which made finding what I was looking for a breeze. The variety of products available is impressive – from fine jewelry to art, there truly is something for everyone here. Everything on the site seems to be curated with great care, so you know you're getting high-quality items. One of the standout features for me was the global shipping option. As someone who lives outside of the United States, it's often difficult to find websites that offer international shipping at a reasonable price. But 1stDibs makes it easy and affordable to get beautiful pieces delivered right to your doorstep. Overall, my experience with 1stDibs has been fantastic. The customer service was top-notch as well – any questions or concerns I had were answered promptly and professionally. If you're in the market for unique items that are both beautiful and timeless, I highly recommend checking out this website."
Williamson
Collected.reviews
Jan 28, 2023
Featured for: Detailed positive multi‑theme example
Very Bad Experience - Company Not Honest
"Absolutely appalled by the service and professionalism of the 1stDibs team. Ordered a gift for my wife's birthday through the platform, but the gift n..."
Paul
Trustpilot
Oct 01, 2025
Featured for: Lengthy shipping and support complaint
Order failed but money taken
"Looking at the products they have listed it’s fair to say that this poses as a luxury market place with white glove service. Given the prices involved..."
Andrei Dumitrache
Trustpilot
Oct 01, 2025
Featured for: Billing charged but order failed
Very easy to use and great prices
"Very easy to use..."
Dee Jay
Trustpilot
Oct 01, 2025
Featured for: Concise positive UX and price
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
D
Dee Jay
trustpilot.com
Oct 01, 2025
Very easy to use and great prices
Very easy to use...
M
Michael mikulewich Mikulewich
trustpilot.com
Oct 01, 2025
Fast and easy
...
L
Lora
trustpilot.com
Oct 01, 2025
Great company
Great company! I love being able to shop around the...
L
Lucy Ziurys
trustpilot.com
Oct 01, 2025
Great and interesting furniture
Great and interesting furni...
M
Mike Hawley
trustpilot.com
Oct 01, 2025
Hard to do business with
Hard to do business with. CRAZY shipp...
M
MMcB
trustpilot.com
Oct 01, 2025
OUTSTANDING EXPERIENCE
We could not have askef for a more gracious and thoughtfully communic...
S
Sho Yamada
trustpilot.com
Oct 01, 2025
Worse platform ever
We have both bought and sold one 1stdibs. Both are a horrible experience. And since they have your credit card on file, they keep charging whatever th...
L
Linda McPherson
trustpilot.com
Oct 01, 2025
Shipping Quotes
They can help to get...
P
Paul
trustpilot.com
Oct 01, 2025
Very Bad Experience - Company Not Honest
Absolutely appalled by the service and professionalism of the 1stDibs team. Ordered a gift for my wife's birthday through the platform, but the gift n...
P
Patrick J. Slattery
trustpilot.com
Oct 01, 2025
Excellent long distance transaction
Excellent long distance transaction. Easy to navigate through the...
J
Janelle Loevner
trustpilot.com
Oct 01, 2025
communication
...
P
Pamela
trustpilot.com
Oct 01, 2025
Easy of use.
...
M
Maria A.
trustpilot.com
Oct 01, 2025
Do not purchase from overseas vendors!
Do not purchase from overseas vendors! Recently purchased a ring from Farrington’s jewelers in London valued at $10K. I did not know the customs charg...
j
jkerner
trustpilot.com
Oct 01, 2025
Excellent taste and easy to purchase.
Excellent taste an...
J
John Seidman
trustpilot.com
Oct 01, 2025
Logging in was frustrating (it’s never…
Logging in was frustrating (it’s never been so before)....
N
Nita Enoch
trustpilot.com
Oct 01, 2025
Great experience
In dealing with this company, I found them to be prompt in answering my question and easy to wo...
c
customer
trustpilot.com
Oct 01, 2025
It took a few days to be able to buy…
It took a few days to be able to buy this artwork at a very reasonable price, but it was worth the...
c
customer
trustpilot.com
Oct 01, 2025
Speed of reply
...
H
Ho William
trustpilot.com
Oct 01, 2025
This website is really useless
This website is really useless. I tried to purchase a vintage jewelry. I hit "Buy It Now" and submitted all my payment details. However, the system ke...
A
Andrei Dumitrache
trustpilot.com
Oct 01, 2025
Order failed but money taken
Looking at the products they have listed it’s fair to say that this poses as a luxury market place with white glove service. Given the prices involved...
Conclusion
Reviews show a clear pattern: 1stDibs is valued for its curated selection and often easy site experience, but service and fee consistency vary. Several buyers praise quick seller responses and successful international transactions; however, a notable number report billing disputes, high shipping or customs charges, and slow or unhelpful customer support. If you plan to buy high‑value or cross‑border items, confirm shipping, customs responsibilities, and any fees with the seller in writing before purchase. Keep order numbers and receipts, request clear shipping quotes, and verify how returns and refunds are handled to reduce post‑purchase disputes.