Reviews show a clear pattern: 1stDibs is valued for its curated selection and often easy site experience, but service and fee consistency vary. Several buyers praise quick seller responses and successful international transactions; however, a notable number report billing disputes, high shipping or customs charges, and slow or unhelpful customer support. If you plan to buy high‑value or cross‑border items, confirm shipping, customs responsibilities, and any fees with the seller in writing before purchase. Keep order numbers and receipts, request clear shipping quotes, and verify how returns and refunds are handled to reduce post‑purchase disputes.
Examples from available reviews (Jan 2023 – Feb 2026).
Extremely satisfied with curated items, easy site, affordable shipping, and service.
“I am extremely satisfied with my experience.”
Order failed to deliver and customer service blamed customer.
“the gift never arrived”
Order failed but payment was charged and support was unhelpful.
“the amount was charged to my credit card”
Website was very easy to use and offered great prices.
“Very easy to use and great prices”
Reviews show mixed service: some praise prompt, helpful sellers; several report billing disputes, unexpected charges, and unhelpful support staff.
Users report both competitive prices and costly surprises: good deals noted, but multiple complaints about high shipping, customs, and extra fees.
Site navigation and purchase flow are often praised as easy and fast, but several users report login glitches, pending orders, and manual review delays.
A small sample of reviewers praise curated, high‑quality antiques and furniture; positive comments focus on item selection and presentation.
Many buyers note quick seller replies and prompt messaging, yet others describe delayed updates, blaming customers, or inconsistent support communication.
Overall impressions vary: several smooth international purchases contrasted with a number of prolonged disputes over delivery, fees, and billing.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Website was very easy to use and offered great prices.
“Very easy to use and great prices”
The process was fast and easy to complete.
“Fast and easy”
Enjoyed shopping globally and felt purchases were backed.
“know my purchases are backed by 1stbids!”
Found great, interesting furniture and sellers responded.
“Great and interesting furniture. And sellers responded.”
Reviewer found shipping cost excessive and business difficult.
“CRAZY shipping cost of $599!!!!”
They had gracious, thoughtful communication and highly recommend seller.
“We would HIGHLY recommend this seller.”
Reviewer experienced unexpected charges and called platform's billing practices unfair.
“they keep charging whatever they feel like.”
They helped obtain shipping quotes for purchases.
“They can help to get our shipping quotes”
Order failed to deliver and customer service blamed customer.
“the gift never arrived”
Long-distance transaction was easy with a prompt, professional seller.
“Excellent long distance transaction”
Reviewer wrote only 'communication' in the review.
“communication”
Reviewer said the site was easy to use.
“Easy of use.”
Unexpected customs fees caused return and customer service was unhelpful.
“I did not know the customs charge would be $1,500”
They found the selection tasteful and purchasing easy.
“Excellent taste and easy to purchase.”
Logging in was frustrating due to missing verification emails.
“I never received verification emails, trying repeatedly.”
They were prompt, easy to work with, and offered a better price.
“prompt in answering my question”
Purchase took a few days but was worth the reasonable price.
“but it was worth the effort.”
Reviewer praised the speed of replies.
“Speed of reply”
Purchase remained pending despite payment and customer support was unhelpful.
“the system kept showing order pending / awaiting for confirmation”
Order failed but payment was charged and support was unhelpful.
“the amount was charged to my credit card”
I recently purchased some antique furniture and vintage fashion from 1stDibs and I must say that I am extremely satisfied with my experience. The website is beautifully designed and easy to navigate, which made finding what I was looking for a breeze.
The variety of products available is impressive – from fine jewelry to art, there truly is something for everyone here. Everything on the site seems to be curated with great care, so you know you're getting high-quality items.
One of the standout features for me was the global shipping option. As someone who lives outside of the United States, it's often difficult to find websites that offer international shipping at a reasonable price. But 1stDibs makes it easy and affordable to get beautiful pieces delivered right to your doorstep.
Overall, my experience with 1stDibs has been fantastic. The customer service was top-notch as well – any questions or concerns I had were answered promptly and professionally. If you're in the market for unique items that are both beautiful and timeless, I highly recommend checking out this website.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
1stDibs is an online marketplace that connects buyers with professional dealers and galleries offering antiques, vintage furniture, fine art, and jewelry. The site aggregates curated, higher‑end listings from sellers around the world and is commonly used for cross‑border purchases of unique and collectible items. Because many transactions involve specialist shipping and dealer policies, buyers often need to review shipping, customs and seller terms before purchase.