Reviews show a clear pattern: 1stDibs is valued for its curated selection and often easy site experience, but service and fee consistency vary. Several buyers praise quick seller responses and successful international transactions; however, a notable number report billing disputes, high shipping or customs charges, and slow or unhelpful customer support. If you plan to buy high‑value or cross‑border items, confirm shipping, customs responsibilities, and any fees with the seller in writing before purchase. Keep order numbers and receipts, request clear shipping quotes, and verify how returns and refunds are handled to reduce post‑purchase disputes.
Examples from available reviews (Jan 2023 – Feb 2026).
Extremely satisfied with curated items, easy site, affordable shipping, and service.
“I am extremely satisfied with my experience.”
Order failed to deliver and customer service blamed customer.
“the gift never arrived”
Order failed but payment was charged and support was unhelpful.
“the amount was charged to my credit card”
Website was very easy to use and offered great prices.
“Very easy to use and great prices”
Reviews show mixed service: some praise prompt, helpful sellers; several report billing disputes, unexpected charges, and unhelpful support staff.
Users report both competitive prices and costly surprises: good deals noted, but multiple complaints about high shipping, customs, and extra fees.
Site navigation and purchase flow are often praised as easy and fast, but several users report login glitches, pending orders, and manual review delays.
A small sample of reviewers praise curated, high‑quality antiques and furniture; positive comments focus on item selection and presentation.
Many buyers note quick seller replies and prompt messaging, yet others describe delayed updates, blaming customers, or inconsistent support communication.
Overall impressions vary: several smooth international purchases contrasted with a number of prolonged disputes over delivery, fees, and billing.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Site was easy to use and offered an additional discount.
“Easy - and I liked the additional discount.”
Site was easy to use and offered an additional discount.
“Easy - and I liked the additional discount.”
They appreciated the ability to make offers easily.
“the fact that i could make an offer so easily, it's appreciated.”
They appreciated the ability to make offers easily.
“the fact that i could make an offer so easily, it's appreciated.”
Reviewer alleged scams, fake items, and undisclosed import fees.
“The site is a complete scam and they know it.”
Reviewer alleged scams, fake items, and undisclosed import fees.
“The site is a complete scam and they know it.”
The buying process was smooth and easy.
“The process was smooth and easy.”
The buying process was smooth and easy.
“The process was smooth and easy.”
They enjoy discovering pieces and occasionally splurge for pleasure.
“I enjoy exploring and discovering beautiful pieces on 1st Dibs”
They enjoy discovering pieces and occasionally splurge for pleasure.
“I enjoy exploring and discovering beautiful pieces on 1st Dibs”
Seller responded promptly and past purchases had top-notch quality.
“I received very prompt responses from the Seller.”
Seller responded promptly and past purchases had top-notch quality.
“I received very prompt responses from the Seller.”
The transaction was efficient and professional.
“Efficient and professional”
The transaction was efficient and professional.
“Efficient and professional”
Initial impressions are good pending receipt of the item.
“seems good lets see the final product in my hands”
Initial impressions are good pending receipt of the item.
“seems good lets see the final product in my hands”
Longtime customer frustrated by vendors' shipping and responsiveness problems.
“10years and now NO MORE!”
Longtime customer frustrated by vendors' shipping and responsiveness problems.
“10years and now NO MORE!”
Reviewer claimed 1stDibs treats sellers poorly and advised buying direct.
“They treat their sellers horribly”
Reviewer claimed 1stDibs treats sellers poorly and advised buying direct.
“They treat their sellers horribly”
Return process was prolonged and customer service avoided responsibility.
“the return process is a nightmare.”
Return process was slow and customer service avoided responsibility.
“Customer service is slow, evasive, and repeatedly dodges direct questions”
Order stayed pending and item was sold elsewhere due to delays.
“remained “pending review” by the platform”
Platform delays caused order cancellation and the item was sold elsewhere.
“the item was sold on another marketplace.”
User did not receive the one-time login link despite support contact.
“The system keeps telling me I already have an account”
Login link never arrived and support hasn't resolved the issue.
“I've checked my inbox and my spam - nothing.”
Browsing, contacting sellers, making offers, and completing transactions were easy.
“Easy to browse, contact sellers, make offers, and complete transactions.”
Website is easy to browse and complete transactions.
“Easy to browse, contact sellers, make offers, and complete transactions.”
Found a desired ring after long search and found site easy to use.
“Easy to make an offer and navigate website;”
Found desired ring after a year; making offers was easy.
“Have looked for this ring for over a year yay!”
Purchasing items from the website was very easy.
“It is very easy to purchase items from this website.”
Purchasing items from the website is very easy.
“It is very easy to purchase items from this website.”
Site mishandles shipping addresses, defaulting to prior or billing addresses.
“This site is terrible at handling shipping addresses.”
Site mishandles shipping addresses, defaulting to previous or billing address.
“It defaults to the last address used or ends up using the billing address.”
Transaction was very efficient and negotiation was possible; shipping concerns noted.
“Very efficient. Was able to negotiate.”
Transaction was efficient and negotiation was successful.
“Very efficient.”
Reviewer experienced easy communication with seller.
“Easy communication!”
Communication with sellers was easy.
“Easy communication!”
Reviewer expressed thanks to 1stDibs.
“Thank-you 1st. Dibs”
Reviewer expresses thanks directly to 1stDibs.
“Thank-you 1st. Dibs”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
1stDibs is an online marketplace that connects buyers with professional dealers and galleries offering antiques, vintage furniture, fine art, and jewelry. The site aggregates curated, higher‑end listings from sellers around the world and is commonly used for cross‑border purchases of unique and collectible items. Because many transactions involve specialist shipping and dealer policies, buyers often need to review shipping, customs and seller terms before purchase.