Review content shows a pattern of generally positive customer experiences with responsive support and a wide product selection. Many customers report successful issue resolution — replacements, prompt replies, and helpful troubleshooting — which supports the company’s claims of active customer service. However, reviewers also document isolated product failures (nonworking heat functions, a torso suction failure) and some delivery problems, including stolen packages and at least one unresolved reimbursement. If you consider buying from AcmeJoy, inspect product specifications, keep order and shipment records, test items on arrival, and use documented support channels for faster resolution.
Examples from available reviews (Dec 2021 – Feb 2026).
Item arrived nonfunctional and the company did not respond.
“AVOID THIS COMPANY, TOTAL WASTE OF MONEY AND TIME!!”
Item was stolen and company did not reimburse or help.
“I still didn't get a reimbursement for my stolen item.”
Company replaced defective items after initial failures, customer satisfied.
“Customer Service was excellent.”
Reviewer enjoyed the doll's realistic textures and overall sexual experience.
“She is tight and the texture is really lifelike.”
Most reviewers report responsive, helpful customer service and successful issue resolution; a minority describe unresolved refund requests or failures to respond.
Several reviewers find prices reasonable and products good value; others call out poor value when specific features fail or products break quickly.
Customers commonly describe the website and product use as straightforward; many highlight clear instructions, helpful videos, and fast chat/email support.
Many reviewers praise realistic textures, durability and product variety; isolated reports describe functional failures (e.g., nonworking heat, broken suction) on certain units.
Reviewers frequently note fast, courteous replies via chat or email and proactive follow‑up; a few reviews report no reply to support requests.
Overall impressions are largely positive with repeat purchases and recommendations; a minority of customers report unresolved delivery or product failure issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Item failed and customer care did not reply to multiple messages.
“I have written to their customer care group four times in a week with no reply.”
Reviewer states the product was really bad quality.
“really bad quality”
Order not delivered for thirty days; shipping issues and poor service.
“30 DAYS no delivery (220659)”
Product out of stock but team quickly found a suitable replacement.
“team was quick to find a matching replacement!”
Reviewer alleges being charged repeatedly and never receiving order.
“never received anything but an order confirmed email . . .”
Order not shipped and company unresponsive; account access issues.
“They sure took my money real quick”
Order not shipped and customer service nonresponsive to inquiries.
“The customer service is horrible and they are non responsive.”
Reviewer warns that customer service is unresponsive and lacks phone support.
“POOR CUSTOMER SERVICE this place will Never respond to your email”
Reviewer claims company scammed them and stole $70.
“Fake scam company. Ripped me off 70 dollars”
Late shipment, but product performed well and customer service forgiven.
“products get 5 star customer service”
Company allegedly misdelivered intimate items and failed to refund or reship.
“This company is nothing but a scam and a rip off.”
No communication or shipping; customer opened a PayPal case.
“Still no communication or shipping.”
Order not shipped and contact attempts unanswered.
“Placed order 11/25/25 has not shipped as of 12/11/25”
Order placed but not received and no communications from company.
“still have not recieved the item or any emails.”
Alleges company used their video for advertising and refused payment.
“Stole my video and used it as advertising.”
Product, shipping, and communication were all great.
“Great product, great shipping, very good communication.”
Product too small for reviewer and refund was not provided.
“I can’t fit it into this.”
Received incorrect or missing chargers and encountered defective items.
“The first item came with the incorrect charger”
Reviewer alleges company took payment for unavailable products and refused refunds.
“They take your money for products that they don't have”
Order delayed, company cited lack of stock and then ceased communication.
“I had not received my order for over 4 weeks”
Item was stolen and company did not reimburse or help.
“I still didn't get a reimbursement for my stolen item.”
Reviewer enjoyed the doll's realistic textures and overall sexual experience.
“She is tight and the texture is really lifelike.”
Customer service resolved an issue without problems.
“Beautiful customer service had no issues when i had a problem.”
Product perceived as high value and staff were helpful.
“the product was of high value”
Company replaced defective items after initial failures, customer satisfied.
“Customer Service was excellent.”
Order pending but reviewer expects high-quality, enjoyable products.
“I can tell that the products from this site are high-quality”
Order not received yet but company is working to resolve issues.
“AcmeJoy has really been working with me to resolve my issues”
Reviewer found long-sought products and feels liberated and excited.
“I can't believe they have products I've been searching for for years!”
Customer service promptly clarified usage and resolved the issue.
“They sent a response the same day with a video.”
Products were great overall but heat function failed on three items.
“the Heat function did not work”
Package stolen but company arranged quick, courteous resolution.
“a quick and painless solution was arranged with no problem whatsoever.”
Website is easy to use with competitive prices and quality products.
“The web site is easy to use.”
Company is friendly, responds quickly, and stands behind products.
“Very friendly, and fast response.”
Store offers wide product range with reasonable, industry-comparable prices.
“Price points are reasonable and compares equally with the rest of the industry.”
Support promptly addressed shipping delay; product quality and packaging praised.
“Customer support was prompt to reply to my concerns about shipping delay.”
Toys made work more enjoyable and passed the time pleasantly.
“there were so many fun toys to play with”
Customer service replaced missing package; product reported as very durable.
“Product is super durable, more than the one i usually get.”
Torso suction failed after sixty seconds, making it useless.
“Suction on torso stopped working after 60 seconds.”
Package not received but customer service investigated and replaced it.
“they handled everything perfectly, from conducting the investigation to filing a claim.”
Unique toys and quick replacements with fast customer responses.
“they replaced it right away.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
AcmeJoy is an online retailer of adult pleasure products and accessories, including vibrators, realistic dolls and related specialty items. The company operates through a web storefront where customers can browse product models, descriptions and purchase online. Consumers researching AcmeJoy should review product specifications, shipping methods, return and refund policies, and available customer support channels on the official site before buying.