Reviews split between fast, helpful fixes and cases where buyers never hear back after purchase. Several customers highlight quick replacements, correct deliveries, and long-lasting items. A frequent complaint involves orders that never ship, repeat charges, and customer service emails that go unanswered. Product experiences range from reliable performance to specific breakdowns.
Examples from available reviews (Dec 2021 – Mar 2026).
Item failed and customer care did not reply to multiple messages.
“I have written to their customer care group four times in a week with no reply.”
Company is friendly, responds quickly, and stands behind products.
“Very friendly, and fast response.”
Torso suction failed after sixty seconds, making it useless.
“Suction on torso stopped working after 60 seconds.”
Product, shipping, and communication were all great.
“Great product, great shipping, very good communication.”
Service comments fall into two clear tracks. Many reviewers describe quick fixes, same-day replies, and replacements that arrive. Others report long delivery delays, orders that never show up, and being charged without getting the product.
Some customers call the prices fair and the products a good value. Others say they felt overcharged or scammed, pointing to money lost or refunds that never came. Positive value notes often go along with mentions of durability.
Several users say the website is easy to use and offers a broad selection. Some buyers report enjoyable use and realistic textures. A smaller set mentions fit or sizing issues and return refunds that didn’t work out.
Many reviews point to sturdy build quality and satisfying performance. Several complaints name specific failures such as heat that doesn’t work, suction that drops, or chargers that are missing or incorrect. A few people say they received defective units and needed replacements.
Many negative reviews focus on email support that doesn’t reply and messages that go unanswered. At the same time, numerous customers describe quick, helpful responses and clear shipping updates. A smaller number allege misuse of user content or no repayment for stolen items.
Overall feedback is split between high satisfaction with fast help and strong frustration over non-delivery and silence. Positive reviews usually cite quick resolutions, replacement shipments, and durable products. Negative reviews stress orders left unresolved, repeat charges, and blocked communication.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Item failed and customer care did not reply to multiple messages.
“I have written to their customer care group four times in a week with no reply.”
Reviewer states the product was really bad quality.
“really bad quality”
Order not delivered for thirty days; shipping issues and poor service.
“30 DAYS no delivery (220659)”
Product out of stock but team quickly found a suitable replacement.
“team was quick to find a matching replacement!”
Reviewer alleges being charged repeatedly and never receiving order.
“never received anything but an order confirmed email . . .”
Order not shipped and company unresponsive; account access issues.
“They sure took my money real quick”
Order not shipped and customer service nonresponsive to inquiries.
“The customer service is horrible and they are non responsive.”
Reviewer warns that customer service is unresponsive and lacks phone support.
“POOR CUSTOMER SERVICE this place will Never respond to your email”
Reviewer claims company scammed them and stole $70.
“Fake scam company. Ripped me off 70 dollars”
Late shipment, but product performed well and customer service forgiven.
“products get 5 star customer service”
Company allegedly misdelivered intimate items and failed to refund or reship.
“This company is nothing but a scam and a rip off.”
No communication or shipping; customer opened a PayPal case.
“Still no communication or shipping.”
Order not shipped and contact attempts unanswered.
“Placed order 11/25/25 has not shipped as of 12/11/25”
Order placed but not received and no communications from company.
“still have not recieved the item or any emails.”
Alleges company used their video for advertising and refused payment.
“Stole my video and used it as advertising.”
Product, shipping, and communication were all great.
“Great product, great shipping, very good communication.”
Product too small for reviewer and refund was not provided.
“I can’t fit it into this.”
Received incorrect or missing chargers and encountered defective items.
“The first item came with the incorrect charger”
Reviewer alleges company took payment for unavailable products and refused refunds.
“They take your money for products that they don't have”
Order delayed, company cited lack of stock and then ceased communication.
“I had not received my order for over 4 weeks”
Item was stolen and company did not reimburse or help.
“I still didn't get a reimbursement for my stolen item.”
Reviewer enjoyed the doll's realistic textures and overall sexual experience.
“She is tight and the texture is really lifelike.”
Customer service resolved an issue without problems.
“Beautiful customer service had no issues when i had a problem.”
Product perceived as high value and staff were helpful.
“the product was of high value”
Company replaced defective items after initial failures, customer satisfied.
“Customer Service was excellent.”
Order pending but reviewer expects high-quality, enjoyable products.
“I can tell that the products from this site are high-quality”
Order not received yet but company is working to resolve issues.
“AcmeJoy has really been working with me to resolve my issues”
Reviewer found long-sought products and feels liberated and excited.
“I can't believe they have products I've been searching for for years!”
Customer service promptly clarified usage and resolved the issue.
“They sent a response the same day with a video.”
Products were great overall but heat function failed on three items.
“the Heat function did not work”
Package stolen but company arranged quick, courteous resolution.
“a quick and painless solution was arranged with no problem whatsoever.”
Website is easy to use with competitive prices and quality products.
“The web site is easy to use.”
Company is friendly, responds quickly, and stands behind products.
“Very friendly, and fast response.”
Store offers wide product range with reasonable, industry-comparable prices.
“Price points are reasonable and compares equally with the rest of the industry.”
Support promptly addressed shipping delay; product quality and packaging praised.
“Customer support was prompt to reply to my concerns about shipping delay.”
Toys made work more enjoyable and passed the time pleasantly.
“there were so many fun toys to play with”
Customer service replaced missing package; product reported as very durable.
“Product is super durable, more than the one i usually get.”
Torso suction failed after sixty seconds, making it useless.
“Suction on torso stopped working after 60 seconds.”
Package not received but customer service investigated and replaced it.
“they handled everything perfectly, from conducting the investigation to filing a claim.”
Unique toys and quick replacements with fast customer responses.
“they replaced it right away.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
AcmeJoy runs an online store selling consumer products through its e-commerce site. Each listing includes product details, pricing, and shipping choices. Shoppers can create accounts, place orders, track shipments, and request returns through online tools. Support is handled by email, with order-management options for warranty or fulfillment questions.