Many reviewers praise strong product performance and quick delivery. Several customers mention helpful agents who fixed order problems. Others report receiving the wrong item, unsealed or used products, and support tickets that never get resolved. More than one complaint points to unclear refunds and shipping or fee details that feel misleading.
Examples from available reviews (Nov 2021 – Feb 2026).
They shipped the wrong size and staff were dishonest about it.
“This is a scam company. Very dishonest staff.”
Received an apparently used, unsealed product with visible residue.
“Received a used product! Box not sealed.”
Regular customer praises fast, responsive service and wide product range.
“The customer service is amazing, they're always so fast and responsive!”
Great product, service, and very fast shipping.
“Great product, great service and very fast shipping”
Service experiences vary widely. Many customers describe quick replies and agents who arranged replacements or refunds. Others say messages went unanswered, the wrong items arrived, and promised services were never paid.
Customers often point to competitive pricing and solid deals. Several reviewers say the value brought them back for repeat purchases. A few complaints mention express fees that were paid but not delivered, though this comes up less often.
Reviewers describe a site that’s easy to navigate with a simple checkout. Repeat buyers mention smooth purchases and a broad selection. Some shipments arrived missing instructions or parts, which caused setup issues for a minority of customers.
Most comments highlight sturdy materials, strong performance, and cleaning products that work well. A small number of reviews say items arrived faulty or unsealed and looked used. Positive feedback often goes along with repeat buying and recommendations.
Some reviews accuse support of not responding, curating reviews, and giving misleading details about shipping origin or fees. Others report prompt email updates and steady communication. Complaints also repeat issues with hard-to-access returns pages and slow international shipping.
Reviews split into clear positive and negative groups. Happy customers emphasize product quality and fast delivery. Unhappy customers focus on incorrect orders, trouble getting refunds, and support that doesn’t follow through.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Reviews (18) · Reviews (1) · Quotes shortened · As of: February 2026
They shipped the wrong size and staff were dishonest about it.
“This is a scam company. Very dishonest staff.”
Unfriendly customer service and unclear terms; gifts were not sent.
“Unclear T&Cs, gift with purchases not sent”
Support was very slow and did not resolve a faulty product.
“Support is extremely slow.”
Support is unresponsive and the company curates reviews.
“Support is non-existent and they curate their reviews.”
They sent the wrong product and ignored multiple contact attempts.
“Sent me the wrong product”
Fast shipping, good quality, discreet packaging, highly recommended.
“They're fast to ship, really good quality, and what you see is what you get!!”
Pleasantly surprised by acceptable shipping times and prices.
“Yea I was pleasantly surprised with acceptable shipping time and prices.”
Product is soft, smooth and offers multiple selectable functions.
“Soft, smooth and works like a charm.”
Website is easy to navigate with wide variety and helpful staff.
“Very easy to navigate and find what you are looking for , because the wide variety of toys.”
High-quality products paired with great customer service.
“High quality products and great customer service”
Bree helped resolve a delayed delivery that took three weeks.
“Bree helped to find the issue.”
Customer loved purchases and found cleaning products effective.
“the cleaning products work wonder”
Good-quality products with great customer service.
“Good quality products with great customer service.”
Powerful, versatile toy suitable for couples and singles.
“The power is phenomenal, by the way.”
Great product, service, and very fast shipping.
“Great product, great service and very fast shipping”
Easy transaction and quality products; will buy again.
“Easy and smooth transaction! Quality products!”
Repeat purchase; both partners enjoy the product.
“My second time buying and I can definitely say my girlfriend and I enjoy the product.”
Easy to find items with competitive prices; will return.
“Easy to find what we wanted, and the prices are very competative. We will be back.”
Beautiful dual-function glass product with smooth texture.
“We love glass. This is beautiful, dual functions, and plenty of smooth nubs.”
Item arrived past the expected delivery time.
“although item came did receive past the time of expected delivery”
Arrived promptly internationally; great prices and good quality.
“Arrived without delay even with international shipping. Great prices on good quality products.”
Product probably matches the description perfectly.
“Probably match the description perfectly”
Order remained in New Zealand for two weeks and didn't progress.
“Ordered my toy 2 weeks ago still in new Zealand for past 2 weeks”
Loved the toy and it arrived well packaged.
“Loved my toy! Came in good packaging!!”
Agent Bree resolved a product issue quickly and arranged replacement.
“immediately problem was solved!”
No refunds or returns accepted and returns policy page was inaccessible.
“No refunds or returns accepted Avoid this company like the plague!”
Regular customer praises fast, responsive service and wide product range.
“The customer service is amazing, they're always so fast and responsive!”
They charged for guaranteed delivery but used standard shipping and ignored refund requests.
“Absolutely disgusting customer service.”
Received an apparently used, unsealed product with visible residue.
“Received a used product! Box not sealed.”
High-quality products but slow shipping and unresponsive customer service.
“But don't hold your breath expecting any package or response to questions.”
Customer support did not resolve my issue; I will not return.
“Customer support was far from what I expected.”
Support cared, provided options, and went above and beyond to help.
“they instructed me what to do and had genuine care about my issue.”
The store ships from NZ and customer service was rude and untruthful.
“The store is actually in NZ not Australia.”
Positive experience with great service and fun products.
“Great service great Toys great fun”
Wide product range, good prices, communication and fast delivery.
“Huge range of products, really great prices, ongoing communication and fast delivery.”
Product arrived without instructions, so I couldn't figure out charging.
“The company needs to make sure instructions are included in the package.”
Easy search, fast shipping, good quality; satisfied customer.
“Shipping was so fast. Quality is great.”
Prompt customer service, fast delivery, and satisfying products.
“100% satisfied with the prompt customer service, fast delivery”
Items ship from NZ and express fees were misleading and not refunded.
“the items ship from Wellington NZ”
Great products with fast service and delivery.
“Great products, fast service and delivery, happy with my purchases.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
AdultToyMegastore runs an online shop for adult toys, lingerie, and sexual wellness accessories. The website groups items into categories like vibrators, glass toys, lingerie, and cleaning supplies, with detailed product pages. Shoppers can view images, specs, and selectable functions before buying. The store offers online checkout with standard payment options and posts shipping and returns details on its site.