Customers often mention fast shipping and knowledgeable sales staff who answer questions by phone and chat. Many say orders arrived as described and were packed well. Some reviews describe major service breakdowns, including delayed deliveries, missing orders, and refusals to issue refunds. A smaller group reports defective items or unclear instructions.
Examples from available reviews (Oct 2021 – Feb 2026).
Staff provided great support, quick responses, and friendly service.
“Great support and follow up from staff.”
Product and quantity matched description and arrived well packed.
“Product and quantity as described.”
Order never arrived; customer service blamed shipper and provided no refund.
“No product, no refund.”
No response from the company after ffl dealer contacted them.
“This is Saturday, no response from your company.”
Reviewers often cite quick order processing and helpful sales support. Several describe prompt follow-up calls and staff who help with choosing the right product. Clear complaints point to long delays, missing shipments, and refusals to refund.
Many buyers say prices were competitive, with occasional rewards that lowered the cost. Some call out strong value on specific products. A few note that shipping fees or state laws pushed the final price higher.
Several customers say the site is easy to use and helpful for researching PCP rifles. A few describe confusing options or instructions that are hard to follow. Phone and chat support comes up repeatedly for answering technical questions.
Multiple reviews say items arrived in the stated condition and matched the descriptions. Buyers note protective, intact packaging for small items such as pellets. A handful of reports mention defects on arrival and functional issues with certain models.
Many reviews point to patient, knowledgeable staff and fast replies by phone and chat. Several customers mention follow-up calls and useful troubleshooting. Some reports describe no response to FFL questions, shipments sent without authorization, or staff who were not helpful when orders went missing.
Many reviews describe consistently positive purchases with solid products and service. Another group details delivery or refund disputes that remained unresolved and left customers highly dissatisfied. Overall, praise clusters around sales help and shipping, while criticism focuses on failures to resolve orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · External Source (20) · bbb.org (3) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer appreciates quick and thorough response from the team.
“I really appreciate the quick and thorough response from your team. Thank you!”
Excellent communication, customer service, suggestions, and pricing overall.
“Excellent COMUNICATION, customer service, suggestions and prices.”
Website was very helpful researching PCP air rifles.
“I found your website to be very helpful when I was researching PCP Air Rifles”
Order shipped from Pyramid Air causing a 3-4 day delay and frustration.
“Very frustrating to have the product take an extra 3-4 days to get here.”
Pellet pistol arrived defective; returns took long so reviewer sought refund and ordered elsewhere.
“Out of the box, pellet pistol did not work.”
Greg provided helpful, knowledgeable sales assistance, resulting in a satisfied purchase.
“He was helpful, knowledgeable and worked with me.”
Reviewer calls Airgun Depot the best company for airguns and accessories.
“The best company for all your needs and wants in air rifles and air pistols and accessories”
Company offers quality products, fast shipping, and reasonable prices.
“quality products and fast shipping at reasonable prices”
Support credited a missed discount; delivery was prompt and items arrived well packaged.
“they credited my purchase.”
I could reach staff easily and received helpful purchasing assistance.
“This has been a great experience.”
Order shipped without authorization; customer support unresponsive and unhelpful.
“without my approval or authorization.”
Staff are very knowledgeable about air rifles and great to work with.
“Very knowledgeable on air rifles great to work with!!”
Staff were very knowledgeable and easy to work with.
“Very knowledgeable on air rifles great to work with!!”
No response from company after FFL dealer contacted them about paperwork.
“This is Saturday, no response from your company.”
No response from the company after ffl dealer contacted them.
“This is Saturday, no response from your company.”
Product was excellent and delivery was speedy.
“Excellent product and speedy delivery”
Received an excellent product with speedy delivery.
“Excellent product and speedy delivery”
Company was quick to send the ordered pellets.
“quick to send the pellets I ordered”
They shipped the pellets I ordered quickly.
“quick to send the pellets I ordered”
Package shipped very quickly though not yet received.
“Very fast shipping!”
Order was shipped quickly though package not yet received.
“Very fast shipping!”
Staff answered questions, recommended the right rifle which performed impressively.
“Asking questions, gave me the right answers.”
Staff answered questions and helped choose a satisfying air rifle.
“gave me the right answers.”
Support followed up multiple times; manual lacked initial dry-fire instruction.
“Very caring people.”
Staff called three times and provided helpful follow-up support.
“Very caring people.”
Staff provided great support, prompt responses, and friendly service.
“Great support and follow up from staff.”
Staff provided great support, quick responses, and friendly service.
“Great support and follow up from staff.”
Calls are always met with respect, concern, and helpful suggestions.
“Totally a customer service oriented business.”
Calls are met with respectful, helpful, and non-accusatory responses.
“Totally a customer service oriented business.”
Product and quantity matched description; packed well and shipped fast.
“Product and quantity as described.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Airgun Depot runs an online store focused on airguns, air pistols, air rifles, and related shooting accessories. The website shows product specs, photos, and parts diagrams for pellets, scopes, mounts, and PCP gear. Customers can order through the online checkout and reach support by phone or chat. The company also posts manuals and technical details for many models to help buyers and technicians.