Many reviewers call out individual staff for helpful support and follow-through. Another set of reviews describes delivery, installation, and fulfillment problems that led to delays or extra repairs. Several customers also report defective units, missing parts, and disputes over refunds or restocking charges.
Examples from available reviews (Dec 2021 – Mar 2026).
Company communicated well and resolved issue quickly.
“Great communication, went above and beyond and handled my issue quickly”
Customer found good price and straightforward sale.
“Good price, no nonsense sale.”
Incorrect installation kit, failed dishwasher, and unresponsive support.
“dishwasher goes out 13 months after purchase”
Smeg hood arrived missing parts and AJ Madison failed to secure replacement or credit.
“5 months later we do not have the parts.”
Many reviews name specific representatives who helped directly with orders, scheduling, and installation. Several negative accounts describe installers making wrong hookups or leaving repairs and replacements unfinished.
Some customers describe clear pricing and straightforward purchases that matched expectations. Others report added installation charges, surprise fees, or restocking deductions that pushed up the final cost.
Reviews range from quick, well-coordinated deliveries and helpful in-person service to long delays and missed appointments. A few mention order cancellations, backorders that were not made clear, or alleged unauthorized charges after purchase.
Several reviewers say appliances arrived defective or broke soon after use, including motor failures and misaligned parts. Fewer comments report products arriving in acceptable or good condition.
Many customers praise fast chat replies and clear explanations from named agents. At the same time, multiple reviews claim inventory listings were misleading, promised refunds were refused, and support follow-up was weak.
Feedback splits sharply between smooth, helpful staff interactions and breakdowns in delivery, installation, or post-sale fixes. That divide shows up in repeated high-rated praise and repeated low-rated complaints about problems that did not get resolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · consumeraffairs.com (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Glenda helped with installation options and followed up as promised.
“Glenda did a wonderful job”
Glenda helped with installation options and followed up as promised.
“Glenda did a wonderful job”
Chat representative Meir was thorough, transparent, and helpful.
“5 stars for my representative Meir in Chat!”
Chat representative Meir was thorough, transparent, and helpful.
“5 stars for my representative Meir in Chat!”
Chelsea helped resolve installation issues and is assisting to get running soon.
“Chelsea has been great helping us resolve issues with installation.”
Chelsea helped resolve installation issues and is assisting to get running soon.
“Chelsea has been great helping us resolve issues with installation.”
Company communicated well and resolved issue quickly.
“Great communication, went above and beyond and handled my issue quickly”
Company communicated well and resolved issue quickly.
“Great communication, went above and beyond and handled my issue quickly”
Helpful and professional staff made kitchen appliance update above expectations.
“Everyone at AJMadison has been so helpful and professional.”
Helpful and professional staff made kitchen appliance update above expectations.
“Everyone at AJMadison has been so helpful and professional.”
Incorrect installation kit, failed dishwasher, and unresponsive support.
“dishwasher goes out 13 months after purchase”
Installers hooked up washer and dryer incorrectly, costing the customer additional repairs.
“cold water was installed incorrectly.”
Installers hooked up washer and dryer incorrectly, costing the customer additional repairs.
“cold water was installed incorrectly.”
Grace was helpful and informative and the customer recommends AJ Madison.
“Grace was so helpful and informative.”
Grace was helpful and informative and the customer recommends AJ Madison.
“Grace was so helpful and informative.”
Chat advisor Meir Berdugo provided excellent assistance.
“Excellent chat advisor...Meir Berdugo 👌🏻”
Chat advisor Meir Berdugo provided excellent assistance.
“Excellent chat advisor...Meir Berdugo 👌🏻”
Smeg hood arrived missing parts and AJ Madison failed to secure replacement or credit.
“5 months later we do not have the parts.”
Smeg hood arrived missing parts and AJ Madison failed to secure replacement or credit.
“5 months later we do not have the parts.”
Customer found good price and straightforward sale.
“Good price, no nonsense sale.”
Customer found good price and straightforward sale.
“Good price, no nonsense sale.”
Eli S. was helpful and professional resolving requests and issues.
“Eli S. was very helpful and professional”
Eli S. helped resolve my request professionally.
“Eli S. was very helpful and professional”
Customer service provided excellent rapport addressing shipment concerns.
“Customer service provided me with excellent rapport on my concerns of my shipment.”
Customer service addressed my shipment concerns with excellent rapport.
“Customer service provided me with excellent rapport on my concerns of my shipment.”
Product appears good and an earlier problem is nearly resolved.
“It appears i've gotten a good product and a problem has been resolved (almost).”
Received a good product and an issue was almost resolved.
“It appears i've gotten a good product and a problem has been resolved (almost).”
Customer service was responsive but sales provided incorrect measurements.
“Pros: Responsive customer service”
Customer service eventually resolved issues after sales provided incorrect measurements.
“customer service came through”
Company provided a quick and helpful response.
“Quick and helpful response”
Received a quick, helpful response from customer service.
“Quick and helpful response”
Company gave a quick response.
“Quick response”
I received a quick response from customer service.
“Quick response”
Ordered item shown as purchasable but later told it was discontinued.
“This feels like a bait-and-switch situation”
Item was listed as purchasable but later discontinued without notice.
“This feels like a bait-and-switch situation”
Product arrived defective and customer service failed to resolve issues.
“The product arrived defective”
Product arrived defective and customer service failed to resolve problems.
“getting help from customer service was a nightmare”
Glenda and Lalo were helpful in delaying the delivery.
“Both Glenda and Lalo were very helpful”
Glenda and Lalo were helpful arranging my delayed delivery.
“Both Glenda and Lalo were very helpful getting my delivery delayed.”
Meir answered questions quickly and helped understand options.
“Meir B was incredibly helpful”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
AJ Madison is an online retailer that sells major home appliances such as refrigerators, ranges, dishwashers, washers, dryers, and freezers. Its website lists product specs and prices and allows customers to place and pay for orders online. The company offers delivery options and arranges installation through third-party providers. It also sells appliance accessories and replacement parts. Customers can contact support by web chat, phone, or email with order questions and service requests.