Reviews Analyzed
21
We Collect & Analyze Reviews
AJ Madison
Experiences & Reviews
AJ Madison is a U.S.-based appliance retailer that sells major household appliances online and through local sales channels. The company lists and ships refrigerators, ranges, dishwashers, washers, dryers and related large appliances, and offers delivery and installation services and standard return/repair policies. Consumers often research AJ Madison for product availability, delivery scheduling, and policies such as restocking and installation fees.
Overview & Key Metrics
Positive Sentiment
43%
Latest Review
29d
Overall Rating
2.7
Our Analysis
🎯
Service quality
Reviews describe mixed service: some customers praise helpful, proactive staff and coordinated deliveries, while a larger share report cancellations, unresolved problems, or rude/unresponsive interactions.
Share of mentions
Weak
25%
💰
Value for money
Multiple reviews raise concerns about extra charges (restocking, re-delivery, installation) and returns on defective units, leading to complaints about overall cost and fairness.
Share of mentions
Weak
11%
⚡
User experience
Limited mentions focus on ordering and delivery tools: customers report misleading online delivery dates and hard-to-find checkout disclosures about extra services or fees.
Share of mentions
Mixed
5%
🔧
Product quality
Several customers report damaged or defective appliances on delivery (dents, broken motors, nonworking units); a smaller number describe satisfactory replacements or resolutions.
Share of mentions
Weak
9%
📞
Communication
Frequent complaints describe late, conflicting, or missing delivery notices and poor follow-up; some reviews contrast that with specific examples of clear, proactive coordination.
Share of mentions
Weak
24%
⭐
Overall experience
Overall impressions are mixed but skew negative: a set of positive, well-handled orders exist, while a larger group reports delays, fees, defects, and unsatisfactory resolution.
Share of mentions
Weak
26%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Unparalleled sales and customer service
"Unparalleled sales and customer service. Jonathan Gold (AJ Madison Sales) proactively reached out to me to ensure all details and aspects of my applia..."
Phil
Trustpilot
Oct 01, 2025
Featured for: Detailed positive service coordination
RUN AWAY FROM THIS COMPANY!!!!
"RUN AWAY FROM THIS COMPANY!!!!! Do not slow down. I wouldn't order from this company if it was the last company on earth selling a product. I would fi..."
Kurt Spackman
Trustpilot
Oct 01, 2025
Featured for: Comprehensive negative on fees
DO NOT ORDER from this company
"DO NOT ORDER from this company. Ordered a new Summit fridge, the motor broke after 12 days of normal use. They obviousl..."
ALS
Trustpilot
Oct 01, 2025
Featured for: Product failure and return refusal
False Advertising of Expected Delivery…
"False Advertising of Expected Delivery Date. They sent me the Actual Delivery Date on the day it was supposed to be delivered and then charged a 35% R..."
Tom Wilson
Trustpilot
Oct 01, 2025
Featured for: False delivery date, restock fee
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
P
Phil
trustpilot.com
Oct 01, 2025
Unparalleled sales and customer service
Unparalleled sales and customer service. Jonathan Gold (AJ Madison Sales) proactively reached out to me to ensure all details and aspects of my applia...
R
Ray Stewart
trustpilot.com
Oct 01, 2025
Good explanation about the process and…
Good explanation about the pr...
d
djrogers
trustpilot.com
Oct 01, 2025
New Appliance Dented
My issue was resolve...
H
Henry Baker
trustpilot.com
Oct 01, 2025
So helpful thanks so much
...
H
Heather Gibbs
trustpilot.com
Oct 01, 2025
Very professional and courteous !!!
Very professional...
L
Littleton family The Gemmy col
trustpilot.com
Oct 01, 2025
great customer service…
They were able to deliver a freezer that nobody else had. It is the top upright freezer. Customer service...
A
ALS
trustpilot.com
Oct 01, 2025
DO NOT ORDER from this company
DO NOT ORDER from this company. Ordered a new Summit fridge, the motor broke after 12 days of normal use. They obviousl...
T
Tom Wilson
trustpilot.com
Oct 01, 2025
False Advertising of Expected Delivery…
False Advertising of Expected Delivery Date. They sent me the Actual Delivery Date on the day it was supposed to be delivered and then charged a 35% R...
W
William Arndt
trustpilot.com
Oct 01, 2025
Bought a dishwasher through the online…
Bought a dishwasher through the online service. I bought the dishwasher on June 25. I needed it quickly and my salesperson told me that I would have i...
J
Jennifer Pearce
trustpilot.com
Oct 01, 2025
Awful company PREDATORY PRACTICES!
Awful company. I was told I was being given a full refund. Then I was not. 25% restocking fee. Even after their employee stated I would get a refund....
K
Kurt Spackman
trustpilot.com
Oct 01, 2025
RUN AWAY FROM THIS COMPANY!!!!
RUN AWAY FROM THIS COMPANY!!!!! Do not slow down. I wouldn't order from this company if it was the last company on earth selling a product. I would fi...
R
Ruth Baer
trustpilot.com
Oct 01, 2025
Worst ever experience.
worst ever experience. Installed an oven that did not work from day...
a
aleX Villari
trustpilot.com
Oct 01, 2025
Ordered a standard Bosch 300 dishwasher…
Ordered a standard Bosch 300 dishwasher from sales person in their Brooklyn showroom. On the first delivery date, the delivery never showed. Waited al...
N
NICHOLE
trustpilot.com
Oct 01, 2025
TERRIBLE customer service
Initially I wasnt going to write a review, however trying to discuss my concerns with a supervisor named Ashley in customer service and being argued d...
M
Mark Engel
trustpilot.com
Oct 01, 2025
Appliance Replacement Montauk
I bought a new house in Montauk, New York that included appliances all supplied by AJ Madison. When my wine fridge broke I contacted the rep Mordy Mue...
R
Reginald
trustpilot.com
Oct 01, 2025
I ordered before I read the reviews
I ordered before I read the reviews. As soon as I saw how bad the reviews were I called to cancel. I was assured the washer...
P
Pal
trustpilot.com
Oct 01, 2025
Bad experience - unreliable delivery
Bad experience. Their delivery company will push your date back by weeks if anything goes wrong in the process. Just know if you order from them, ever...
t
tutevermouth
trustpilot.com
Oct 01, 2025
The WORST company
Bought a cooktop and they took 4 weeks to deliver it, when they said 2 weeks. When they deliver it I was not home, and they did not leave it. I called...
R
Rob Murady
trustpilot.com
Oct 01, 2025
Disorganized, Dishonest, and Delayed
I decided to give AJ Madison a chance because they were advertising a storewide sale with significant savings. My fault for trying — the savings didnt...
S
SCG
trustpilot.com
Oct 01, 2025
Thieves
Thieves! Someone at their company stole my credit card info. I know it was them because a bogus $6000+ charge was made to a local company and my only...
Conclusion
Reviews of AJ Madison in this sample are polarized: several customers describe clear, proactive sales and delivery coordination, while many report problems with delivery timing, extra fees, damaged or defective appliances, and poor follow-up. Common, actionable points from reviews: confirm written delivery dates, ask about restocking and installation fees up front, and request the name of the sales or delivery contact. If appliance condition matters, inspect units at delivery and document any damage immediately. These steps can help consumers reduce the risk of unexpected costs or resolution delays when ordering from AJ Madison.