Reviews of AJ Madison in this sample are polarized: several customers describe clear, proactive sales and delivery coordination, while many report problems with delivery timing, extra fees, damaged or defective appliances, and poor follow-up. Common, actionable points from reviews: confirm written delivery dates, ask about restocking and installation fees up front, and request the name of the sales or delivery contact. If appliance condition matters, inspect units at delivery and document any damage immediately. These steps can help consumers reduce the risk of unexpected costs or resolution delays when ordering from AJ Madison.
Examples from available reviews (Dec 2021 – Feb 2026).
Representative proactively coordinated appliance delivery for NYC, exceeding expectations.
“Unparalleled sales and customer service.”
Customer service was rude and charged restocking fees unfairly.
“Their customer service is the absolute WORST I've ever experienced.”
Fridge motor failed after twelve days and return was refused.
“Ordered a new Summit fridge, the motor broke after 12 days of normal use.”
Delivery date changed last-minute and a 35% restocking fee was applied.
“charged a 35% Restock Fee”
Reviews describe mixed service: some customers praise helpful, proactive staff and coordinated deliveries, while a larger share report cancellations, unresolved problems, or rude/unresponsive interactions.
Multiple reviews raise concerns about extra charges (restocking, re-delivery, installation) and returns on defective units, leading to complaints about overall cost and fairness.
Limited mentions focus on ordering and delivery tools: customers report misleading online delivery dates and hard-to-find checkout disclosures about extra services or fees.
Several customers report damaged or defective appliances on delivery (dents, broken motors, nonworking units); a smaller number describe satisfactory replacements or resolutions.
Frequent complaints describe late, conflicting, or missing delivery notices and poor follow-up; some reviews contrast that with specific examples of clear, proactive coordination.
Overall impressions are mixed but skew negative: a set of positive, well-handled orders exist, while a larger group reports delays, fees, defects, and unsatisfactory resolution.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · consumeraffairs.com (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Meir B answered questions quickly and helped explore options.
“Meir B was incredibly helpful”
Received wrong dishwasher and customer service refused proper resolution.
“We received the wrong dishwasher from our original order.”
Delivery was canceled with conflicting information and poor communication.
“Do not use AJ Madison or their delivery services.”
Long six-week delivery and refusal to exchange a small item.
“It took six weeks for it to get here.”
Customer service was unresponsive and failed to fix my broken fridge.
“we still do not have a working fridge”
Joseph was very helpful throughout purchase, delivery, and installation.
“He was very helpful and met my concerns regarding the total process including delivery and installing.”
Sales were prompt but customer service for repairs was severely lacking.
“their customer service for repairs and concerns was heavily lacking.”
Installation was faulty and communication was limited with installers.
“neither of the men installing it knew English well enough to communicate”
Website inventory was false and customer service failed to follow up.
“Scammers. Don’t trust their website inventory.”
GE oven arrived misaligned and AJ Madison refused to resolve the cosmetic issue.
“both doors were askew, uneven, not level or plumb.”
Representative proactively coordinated appliance delivery for NYC, exceeding expectations.
“Unparalleled sales and customer service.”
Staff explained process well and honored commitments.
“Good explanation about the process and honored commitmenrs”
The customer's issue was resolved satisfactorily.
“My issue was resolved to my satisfaction.”
Staff were helpful and appreciated by the customer.
“So helpful thanks so much”
Staff were very professional and courteous.
“Very professional and courteous !!!”
They delivered a rare upright freezer and provided good customer service.
“They were able to deliver a freezer that nobody else had.”
Fridge motor failed after twelve days and return was refused.
“Ordered a new Summit fridge, the motor broke after 12 days of normal use.”
Delivery date changed last-minute and a 35% restocking fee was applied.
“charged a 35% Restock Fee”
Dishwasher arrived late, installation charged extra, doubling overall cost.
“my $500 dishwasher cost me over $1000!!!”
Company promised a refund but later denied it and charged restocking fee.
“I was told I was being given a full refund. Then I was not.”
Customer service was rude and charged restocking fees unfairly.
“Their customer service is the absolute WORST I've ever experienced.”
Installed oven didn't work initially and manufacturer referral was unhelpful.
“Installed an oven that did not work from day one.”
Delivery missed, later delivery arrived broken, and salesperson hid backorder.
“On the first delivery date, the delivery never showed.”
Delivery and installation were unprofessional and customer service was unhelpful.
“On the day of delivery, i received a 12-minute heads up.”
Representatives replaced a wine fridge and coordinated replacement for a second home.
“the wine fridge was replaced”
Despite bad reviews, delivery and communication were great.
“Great delivery and great communication.”
Delivery company pushed dates back and returns incur large fees.
“you won't see your appliances for a month after scheduled.”
Cooktop delivery delayed, re-delivery fee charged, and no follow-up communication.
“they took 4 weeks to deliver it, when they said 2 weeks.”
Order was delayed, items were backordered, and communication about shipping was misleading.
“they don’t carry stock at all.”
Customer reports alleged theft of credit card information after purchase.
“a bogus $6000+ charge was made to a local company”
I found AJ Madison after months of frustrations from another company. I had purchased a washer that was never delivered. I was thus delighted and immediately placed my order after I identified the Bosch 300 Series WAT28400UC on their website. It was another trying moment for me. After I paid, I got no notification that my payment had been received. I had to contact them and each day, the transaction could not be traced. At times, there was no response. I was very frustrated and I decided to cancel the order. they have very poor service and bad attitude, my previous supplier is better.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
AJ Madison is a U.S.-based appliance retailer that sells major household appliances online and through local sales channels. The company lists and ships refrigerators, ranges, dishwashers, washers, dryers and related large appliances, and offers delivery and installation services and standard return/repair policies. Consumers often research AJ Madison for product availability, delivery scheduling, and policies such as restocking and installation fees.