Many reviewers call out individual staff for helpful support and follow-through. Another set of reviews describes delivery, installation, and fulfillment problems that led to delays or extra repairs. Several customers also report defective units, missing parts, and disputes over refunds or restocking charges.
Examples from available reviews (Dec 2021 – Mar 2026).
Company communicated well and resolved issue quickly.
“Great communication, went above and beyond and handled my issue quickly”
Customer found good price and straightforward sale.
“Good price, no nonsense sale.”
Incorrect installation kit, failed dishwasher, and unresponsive support.
“dishwasher goes out 13 months after purchase”
Smeg hood arrived missing parts and AJ Madison failed to secure replacement or credit.
“5 months later we do not have the parts.”
Many reviews name specific representatives who helped directly with orders, scheduling, and installation. Several negative accounts describe installers making wrong hookups or leaving repairs and replacements unfinished.
Some customers describe clear pricing and straightforward purchases that matched expectations. Others report added installation charges, surprise fees, or restocking deductions that pushed up the final cost.
Reviews range from quick, well-coordinated deliveries and helpful in-person service to long delays and missed appointments. A few mention order cancellations, backorders that were not made clear, or alleged unauthorized charges after purchase.
Several reviewers say appliances arrived defective or broke soon after use, including motor failures and misaligned parts. Fewer comments report products arriving in acceptable or good condition.
Many customers praise fast chat replies and clear explanations from named agents. At the same time, multiple reviews claim inventory listings were misleading, promised refunds were refused, and support follow-up was weak.
Feedback splits sharply between smooth, helpful staff interactions and breakdowns in delivery, installation, or post-sale fixes. That divide shows up in repeated high-rated praise and repeated low-rated complaints about problems that did not get resolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · consumeraffairs.com (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Meir B answered questions quickly and helped explore options.
“Meir B was incredibly helpful”
Received wrong dishwasher and customer service refused proper resolution.
“We received the wrong dishwasher from our original order.”
Delivery was canceled with conflicting information and poor communication.
“Do not use AJ Madison or their delivery services.”
Long six-week delivery and refusal to exchange a small item.
“It took six weeks for it to get here.”
Customer service was unresponsive and failed to fix my broken fridge.
“we still do not have a working fridge”
Joseph was very helpful throughout purchase, delivery, and installation.
“He was very helpful and met my concerns regarding the total process including delivery and installing.”
Sales were prompt but customer service for repairs was severely lacking.
“their customer service for repairs and concerns was heavily lacking.”
Installation was faulty and communication was limited with installers.
“neither of the men installing it knew English well enough to communicate”
Website inventory was false and customer service failed to follow up.
“Scammers. Don’t trust their website inventory.”
GE oven arrived misaligned and AJ Madison refused to resolve the cosmetic issue.
“both doors were askew, uneven, not level or plumb.”
Representative proactively coordinated appliance delivery for NYC, exceeding expectations.
“Unparalleled sales and customer service.”
Staff explained process well and honored commitments.
“Good explanation about the process and honored commitmenrs”
The customer's issue was resolved satisfactorily.
“My issue was resolved to my satisfaction.”
Staff were helpful and appreciated by the customer.
“So helpful thanks so much”
Staff were very professional and courteous.
“Very professional and courteous !!!”
They delivered a rare upright freezer and provided good customer service.
“They were able to deliver a freezer that nobody else had.”
Fridge motor failed after twelve days and return was refused.
“Ordered a new Summit fridge, the motor broke after 12 days of normal use.”
Delivery date changed last-minute and a 35% restocking fee was applied.
“charged a 35% Restock Fee”
Dishwasher arrived late, installation charged extra, doubling overall cost.
“my $500 dishwasher cost me over $1000!!!”
Company promised a refund but later denied it and charged restocking fee.
“I was told I was being given a full refund. Then I was not.”
Customer service was rude and charged restocking fees unfairly.
“Their customer service is the absolute WORST I've ever experienced.”
Installed oven didn't work initially and manufacturer referral was unhelpful.
“Installed an oven that did not work from day one.”
Delivery missed, later delivery arrived broken, and salesperson hid backorder.
“On the first delivery date, the delivery never showed.”
Delivery and installation were unprofessional and customer service was unhelpful.
“On the day of delivery, i received a 12-minute heads up.”
Representatives replaced a wine fridge and coordinated replacement for a second home.
“the wine fridge was replaced”
Despite bad reviews, delivery and communication were great.
“Great delivery and great communication.”
Delivery company pushed dates back and returns incur large fees.
“you won't see your appliances for a month after scheduled.”
Cooktop delivery delayed, re-delivery fee charged, and no follow-up communication.
“they took 4 weeks to deliver it, when they said 2 weeks.”
Order was delayed, items were backordered, and communication about shipping was misleading.
“they don’t carry stock at all.”
Customer reports alleged theft of credit card information after purchase.
“a bogus $6000+ charge was made to a local company”
I found AJ Madison after months of frustrations from another company. I had purchased a washer that was never delivered. I was thus delighted and immediately placed my order after I identified the Bosch 300 Series WAT28400UC on their website. It was another trying moment for me. After I paid, I got no notification that my payment had been received. I had to contact them and each day, the transaction could not be traced. At times, there was no response. I was very frustrated and I decided to cancel the order. they have very poor service and bad attitude, my previous supplier is better.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
AJ Madison is an online retailer that sells major home appliances such as refrigerators, ranges, dishwashers, washers, dryers, and freezers. Its website lists product specs and prices and allows customers to place and pay for orders online. The company offers delivery options and arranges installation through third-party providers. It also sells appliance accessories and replacement parts. Customers can contact support by web chat, phone, or email with order questions and service requests.