Reviews of AJ Madison in this sample are polarized: several customers describe clear, proactive sales and delivery coordination, while many report problems with delivery timing, extra fees, damaged or defective appliances, and poor follow-up. Common, actionable points from reviews: confirm written delivery dates, ask about restocking and installation fees up front, and request the name of the sales or delivery contact. If appliance condition matters, inspect units at delivery and document any damage immediately. These steps can help consumers reduce the risk of unexpected costs or resolution delays when ordering from AJ Madison.
Examples from available reviews (Dec 2021 – Feb 2026).
Representative proactively coordinated appliance delivery for NYC, exceeding expectations.
“Unparalleled sales and customer service.”
Customer service was rude and charged restocking fees unfairly.
“Their customer service is the absolute WORST I've ever experienced.”
Fridge motor failed after twelve days and return was refused.
“Ordered a new Summit fridge, the motor broke after 12 days of normal use.”
Delivery date changed last-minute and a 35% restocking fee was applied.
“charged a 35% Restock Fee”
Reviews describe mixed service: some customers praise helpful, proactive staff and coordinated deliveries, while a larger share report cancellations, unresolved problems, or rude/unresponsive interactions.
Multiple reviews raise concerns about extra charges (restocking, re-delivery, installation) and returns on defective units, leading to complaints about overall cost and fairness.
Limited mentions focus on ordering and delivery tools: customers report misleading online delivery dates and hard-to-find checkout disclosures about extra services or fees.
Several customers report damaged or defective appliances on delivery (dents, broken motors, nonworking units); a smaller number describe satisfactory replacements or resolutions.
Frequent complaints describe late, conflicting, or missing delivery notices and poor follow-up; some reviews contrast that with specific examples of clear, proactive coordination.
Overall impressions are mixed but skew negative: a set of positive, well-handled orders exist, while a larger group reports delays, fees, defects, and unsatisfactory resolution.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · consumeraffairs.com (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Glenda helped with installation options and followed up as promised.
“Glenda did a wonderful job”
Glenda helped with installation options and followed up as promised.
“Glenda did a wonderful job”
Chat representative Meir was thorough, transparent, and helpful.
“5 stars for my representative Meir in Chat!”
Chat representative Meir was thorough, transparent, and helpful.
“5 stars for my representative Meir in Chat!”
Chelsea helped resolve installation issues and is assisting to get running soon.
“Chelsea has been great helping us resolve issues with installation.”
Chelsea helped resolve installation issues and is assisting to get running soon.
“Chelsea has been great helping us resolve issues with installation.”
Company communicated well and resolved issue quickly.
“Great communication, went above and beyond and handled my issue quickly”
Company communicated well and resolved issue quickly.
“Great communication, went above and beyond and handled my issue quickly”
Helpful and professional staff made kitchen appliance update above expectations.
“Everyone at AJMadison has been so helpful and professional.”
Helpful and professional staff made kitchen appliance update above expectations.
“Everyone at AJMadison has been so helpful and professional.”
Incorrect installation kit, failed dishwasher, and unresponsive support.
“dishwasher goes out 13 months after purchase”
Installers hooked up washer and dryer incorrectly, costing the customer additional repairs.
“cold water was installed incorrectly.”
Installers hooked up washer and dryer incorrectly, costing the customer additional repairs.
“cold water was installed incorrectly.”
Grace was helpful and informative and the customer recommends AJ Madison.
“Grace was so helpful and informative.”
Grace was helpful and informative and the customer recommends AJ Madison.
“Grace was so helpful and informative.”
Chat advisor Meir Berdugo provided excellent assistance.
“Excellent chat advisor...Meir Berdugo 👌🏻”
Chat advisor Meir Berdugo provided excellent assistance.
“Excellent chat advisor...Meir Berdugo 👌🏻”
Smeg hood arrived missing parts and AJ Madison failed to secure replacement or credit.
“5 months later we do not have the parts.”
Smeg hood arrived missing parts and AJ Madison failed to secure replacement or credit.
“5 months later we do not have the parts.”
Customer found good price and straightforward sale.
“Good price, no nonsense sale.”
Customer found good price and straightforward sale.
“Good price, no nonsense sale.”
Eli S. was helpful and professional resolving requests and issues.
“Eli S. was very helpful and professional”
Eli S. helped resolve my request professionally.
“Eli S. was very helpful and professional”
Customer service provided excellent rapport addressing shipment concerns.
“Customer service provided me with excellent rapport on my concerns of my shipment.”
Customer service addressed my shipment concerns with excellent rapport.
“Customer service provided me with excellent rapport on my concerns of my shipment.”
Product appears good and an earlier problem is nearly resolved.
“It appears i've gotten a good product and a problem has been resolved (almost).”
Received a good product and an issue was almost resolved.
“It appears i've gotten a good product and a problem has been resolved (almost).”
Customer service was responsive but sales provided incorrect measurements.
“Pros: Responsive customer service”
Customer service eventually resolved issues after sales provided incorrect measurements.
“customer service came through”
Company provided a quick and helpful response.
“Quick and helpful response”
Received a quick, helpful response from customer service.
“Quick and helpful response”
Company gave a quick response.
“Quick response”
I received a quick response from customer service.
“Quick response”
Ordered item shown as purchasable but later told it was discontinued.
“This feels like a bait-and-switch situation”
Item was listed as purchasable but later discontinued without notice.
“This feels like a bait-and-switch situation”
Product arrived defective and customer service failed to resolve issues.
“The product arrived defective”
Product arrived defective and customer service failed to resolve problems.
“getting help from customer service was a nightmare”
Glenda and Lalo were helpful in delaying the delivery.
“Both Glenda and Lalo were very helpful”
Glenda and Lalo were helpful arranging my delayed delivery.
“Both Glenda and Lalo were very helpful getting my delivery delayed.”
Meir answered questions quickly and helped understand options.
“Meir B was incredibly helpful”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
AJ Madison is a U.S.-based appliance retailer that sells major household appliances online and through local sales channels. The company lists and ships refrigerators, ranges, dishwashers, washers, dryers and related large appliances, and offers delivery and installation services and standard return/repair policies. Consumers often research AJ Madison for product availability, delivery scheduling, and policies such as restocking and installation fees.