Reviews for Albany Park show a split between a minority of customers reporting smooth delivery, easy assembly, and satisfactory fabric performance, and a larger group reporting quality and support problems. Repeated issues described include fabric pilling or staining, cushions losing support, and frames or upholstery failing within months to a few years. Multiple reviewers also report slow or unhelpful customer service, problems with warranty fulfillment, and shipping or returns delays. If you’re considering a purchase, request fabric samples, confirm written warranty terms, and ask about delivery windows and return costs before ordering to reduce risk.
Examples from available reviews (Dec 2021 – Feb 2026).
Positive delivery, assembly, and customer service; couch looks and feels great.
“they were able to hold the couch for 3 extra weeks to meet our desired delivery timeline.”
Albany Park sent new cushions and covers and resolved the issue.
“The company sent out brand new cushions and covers to me.”
Ship date was delayed without notification and delivery communication failed.
“the 'ship date' they provide you is a lie.”
Sofa fabric pillied and became ratty within a month, persisting over a year.
“all of the seat cushions on the sofa became very ratty”
Most reviewers report negative customer-service interactions: slow or inconsistent responses, warranty denials, and unsatisfactory repair or replacement outcomes.
Many customers describe a mismatch between price paid and longevity, citing fast wear, tearing, or sagging that reduced perceived value.
Reported user experience varies widely: some praise comfort and pet resistance, but many describe pilling, staining, poor support, or delivery hassles.
Numerous reviews describe fabric pilling, staining, ripped upholstery, broken frames, or thin cushions developing within months to a few years.
Frequent reports of poor communication: missed or inaccurate ship dates, lack of timely updates, unreturned calls, and confusing email exchanges.
Overall sentiment skews negative: many reviewers would not recommend the brand, though a minority report satisfactory deliveries and successful issue resolution.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Beautiful, soft couch with pillow cushions that can shift.
“Most beautiful couch I've ever owned”
Bought multiple Kova couches and so far both show no signs of wear.
“So far both are showing no signs of wear.”
Couch arrived quickly and was easy to assemble, comfortable.
“The couch arrived very quickly!”
Customer service provided a replacement item promptly and reliably.
“Customer service was great!”
Clear communications and professional delivery made for a fantastic experience.
“This was a fantastic furniture experience from start to finish.”
Very large and comfortable cloud couch; highly recommended.
“this couch is just amazing, I have the cloud one!”
Storage ottoman added seating and storage and matched the color perfectly.
“The storage ottoman is perfect for my living room.”
Ordering and delivery process was easy and stress free.
“Everything about the ordering and delivery process was easy and stress free.”
Company requested feedback but then ignored the reviewer's concern.
“They asked me for my feedback and then ignored my question and concern.”
Delivery arrived on time and items were well packed with no damage.
“Delivery was right on time”
Product defects combined with unresponsive support made experience unsatisfactory.
“it’s frustrating when the company does not respond or take responsibility.”
Well-made comfortable couch fits two people lying down comfortably.
“Well made, comfortable couch.”
Quality product and professional employees delivered and set up our couch.
“Quality product and Professional employees delivered and set up our couch in a timely manner.”
Large, comfortable washer-friendly couch ideal for families with pets.
“I love the washer friendly factor since we have a big dog and a toddler.”
Barton sofa material cleans up well and reviewer loves it.
“Love my Barton sofa and the material cleans up nice!”
Pillow cushions lost shape and comfort within weeks; seats are deep.
“they significantly lost their shape and are not as comfortable”
Delivery left couch in kitchen and install required paid service, causing disappointment.
“Horrible customer service”
The company sent the wrong cushions to the customer.
“You unfortunately sent me the wrong cushions.”
Fabric damaged after one wash despite being advertised as scratch-resistant.
“the fabric became noticeably damaged after being washed only once”
Beautiful, comfortable sofa with perfect color and worth the white-glove service.
“Beautiful sofa. Color is perfect.”
Sofa fabric pillied and became ratty within a month, persisting over a year.
“all of the seat cushions on the sofa became very ratty”
Company discontinued fabric and provided poor warranty and customer service.
“they just discontinued our fabric so that’s not a possibility.”
Product quality didn't match price and warranty service was inadequate.
“the product quality itself is nowhere near the price point”
Cushions stained and washing spread stains, leaving couch unusable.
“every single one of my cushions is stained past the point of remedy”
Sectional cushions are thin and unsupportive, making it uncomfortable.
“The cushions are so thin and unsupportive”
Ship date was delayed without notification and delivery communication failed.
“the 'ship date' they provide you is a lie.”
Couch's upholstery ripped and seats sank, indicating poor construction.
“center upholstery ripping from normal usage”
Vegan leather Lido sofas held up well to heavy dog's use for a year.
“They have withstood a 75 lb doodle who uses them as his personal playground.”
Performance velvet scratched easily and customer support was unresponsive.
“the fabric is absolutely not pet friendly and you can see scratches extremely easily”
Vegan leather shredded by cats after one day, contrary to pet-friendly claims.
“the arms were shredded and I mean, shredded.”
Customer service offered minimal compensation and didn't honor warranty claims.
“Horrible customer service.”
Albany Park sent new cushions and covers and resolved the issue.
“The company sent out brand new cushions and covers to me.”
Return request fell through due to delayed company responses past return window.
“Worst customer service experience.”
Positive delivery, assembly, and customer service; couch looks and feels great.
“they were able to hold the couch for 3 extra weeks to meet our desired delivery timeline.”
One sectional piece arrived without legs and customer support gave the runaround.
“It was simply not included.”
Internal frame broke, cushions failed, and warranty communication was poor.
“the internal frame has broken in several places”
Cushions pillied and company refused to honor warranty replacement.
“My cushions completely pilled”
Sleeper sofa was extremely uncomfortable and poorly built.
“Build quality was extremely poor (sub-Ikea)”
Sofa fell apart within a month and company was unhelpful.
“AVOID at all costs, as they won't help you.”
Company did not honor 30-day return policy and delayed responses.
“Albany Park blatantly lies on its website with "30-day return”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Albany Park is a direct-to-consumer furniture brand selling sofas and sectionals online with modular designs and multiple fabric options. The brand is known for named collections (for example Kova and Lido) and sells configurable sectionals, cushion types, and fabric swatches to consumers shopping for living-room seating.