Reviews Analyzed
21
We Collect & Analyze Reviews
Albany Park
Experiences & Reviews
Albany Park is a direct-to-consumer furniture brand selling sofas and sectionals online with modular designs and multiple fabric options. The brand is known for named collections (for example Kova and Lido) and sells configurable sectionals, cushion types, and fabric swatches to consumers shopping for living-room seating.
Overview & Key Metrics
Positive Sentiment
24%
Latest Review
15d
Overall Rating
1.9
Our Analysis
🎯
Service quality
Most reviewers report negative customer-service interactions: slow or inconsistent responses, warranty denials, and unsatisfactory repair or replacement outcomes.
Share of mentions
Weak
16%
💰
Value for money
Many customers describe a mismatch between price paid and longevity, citing fast wear, tearing, or sagging that reduced perceived value.
Share of mentions
Weak
14%
⚡
User experience
Reported user experience varies widely: some praise comfort and pet resistance, but many describe pilling, staining, poor support, or delivery hassles.
Share of mentions
Weak
19%
🔧
Product quality
Numerous reviews describe fabric pilling, staining, ripped upholstery, broken frames, or thin cushions developing within months to a few years.
Share of mentions
Weak
18%
📞
Communication
Frequent reports of poor communication: missed or inaccurate ship dates, lack of timely updates, unreturned calls, and confusing email exchanges.
Share of mentions
Weak
14%
⭐
Overall experience
Overall sentiment skews negative: many reviewers would not recommend the brand, though a minority report satisfactory deliveries and successful issue resolution.
Share of mentions
Weak
19%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Kova L-Shaped Sectional in Rust Performance Velvet
"We received our Kova L-shaped box cushion sectional a week ago so I can't yet speak to the longevity of how the couch wears over time, but we love it..."
Barbara Elaine
Trustpilot
Oct 01, 2025
Featured for: Positive delivery and product experience
Albany Park made it right
"UPDATE 6/12/25 *** I got in contact w/ the person from Albany who reached out to me on trustpilot. The company sent out brand new cushions and covers..."
AG Dinco
Trustpilot
Oct 01, 2025
Featured for: Issue resolved by company replacement
Does NOT Ship and Delivery on TIME
"This company sucks! We ordered our sofa almost a month ago, was promised a ship date within a few days, which was pushed out much later with no email..."
Faisal Hashem
Trustpilot
Oct 01, 2025
Featured for: Shipping delays and poor communication
Ratty sofa after a month
"Purchased the Kova sofa in May 2024. Within a month or two after purchasing, all of the seat cushions on the sofa became very ratty, later the seat-ba..."
Lisa Fettig
Trustpilot
Oct 01, 2025
Featured for: Rapid fabric deterioration example
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
L
Lisa Fettig
trustpilot.com
Oct 01, 2025
Ratty sofa after a month
Purchased the Kova sofa in May 2024. Within a month or two after purchasing, all of the seat cushions on the sofa became very ratty, later the seat-ba...
M
Mackenzie Cardon
trustpilot.com
Oct 01, 2025
Do NOT buy from this brand - False Advertising
Do NOT buy from this brand. All the reviews are true, the customer service is a nightmare and all they do is reply to all emails saying “we stand buy...
A
Andrew LaFontaine
trustpilot.com
Oct 01, 2025
Never again-poor quality, fraud warranty, greenwashing.
Never again. Just buy the cheap Wayfair sofa instead. While comfy, Albany Park falls so short in so many ways. For starters, the product quality itsel...
A
Allison Boyajian
trustpilot.com
Oct 01, 2025
I want to love this couch SO badly
I want to love this couch SO badly. We have the Kova Pillow L-Shape with Ottoman. I loved it when we first got it, but only a year later and every sin...
B
Brande Tawney
trustpilot.com
Oct 01, 2025
HORRIBLE SECTIONAL
I rarely leave reviews, but I feel compelled to warn others about the Albany Park Kova sectional. For a couch that costs over $6,000, the comfort is a...
F
Faisal Hashem
trustpilot.com
Oct 01, 2025
Does NOT Ship and Delivery on TIME
This company sucks! We ordered our sofa almost a month ago, was promised a ship date within a few days, which was pushed out much later with no email...
J
Joey DeFabio
trustpilot.com
Oct 01, 2025
DO NOT BUY ALBANY PARK'S CHEAPLY MADE GARBAGE.
Short review: DO NOT BUY ALBANY PARK'S CHEAPLY MADE GARBAGE. THIS IS A COMPANY THAT KNOWS THEY ARE SCREWING YOU AND THEY DON'T CARE. Long review: We'v...
A
Alexandra Osberg
trustpilot.com
Oct 01, 2025
These sofas are fantastic, esp for dog owners
I purchased two Lido sofas in vegan leather approximately one year ago. They have withstood a 75 lb doodle who uses them as his personal playground. T...
S
Sabrina
trustpilot.com
Oct 01, 2025
Not pet friendly- performance velvet
We were looking for a family couch and went with the Kova pit in performance velvet. Overall we are happy, but the fabric is absolutely not pet friend...
K
Keilah Barton
trustpilot.com
Oct 01, 2025
Albany Park-false advertising and low-quality
We bought an Albany Park sofa in February and received it in March. We have two cats, so I did considerable research and found that vegan leather from...
C
Cristine LaBush
trustpilot.com
Oct 01, 2025
Horrible customer service
Horrible customer service. Bought a couch last May (2024) and have been calling and emailing them showing them pictures until yesterday (5/25) of how...
A
AG Dinco
trustpilot.com
Oct 01, 2025
Albany Park made it right
UPDATE 6/12/25 *** I got in contact w/ the person from Albany who reached out to me on trustpilot. The company sent out brand new cushions and covers...
G
Gwen Ginski, M.Ed, LCSW
trustpilot.com
Oct 01, 2025
Worst Customer Service Experience
Worst customer service experience. Bought Kova sofa and couldn’t use for my therapy practice. People can’t sit on it, so deep that feet hang over the...
B
Barbara Elaine
trustpilot.com
Oct 01, 2025
Kova L-Shaped Sectional in Rust Performance Velvet
We received our Kova L-shaped box cushion sectional a week ago so I can't yet speak to the longevity of how the couch wears over time, but we love it...
c
customer
trustpilot.com
Oct 01, 2025
missing parts, bad support
I received a Kova sectional this past Friday. One of the pieces did not have the legs included. I tried calling the number on the website and the firs...
T
Tyler Valliant
trustpilot.com
Oct 01, 2025
Disappointing Quality, Filing Warranty Claim
Title: Disappointing Quality, Filing Warranty Claim I purchased the Kova Sectional in October 2021, and it’s been nothing but a headache. The internal...
A
Amara Hobbs
trustpilot.com
Oct 01, 2025
I wish I could give this zero reviews
I wish I could give this zero reviews. My cushions completely pilled and my sofa looks extremely cheap. I contacted the company as they boast of a lif...
J
James F
trustpilot.com
Oct 01, 2025
I bought one of their sleeper sofas…
I bought one of their sleeper sofas late last year. I sold it after a couple of months as it was just so uncomfo...
S
Scott Hendrix
trustpilot.com
Oct 01, 2025
Albany park is the worst quality and…
Albany park is the worst quality and the delivery company was combative and I felt i had to have police presence when they delivered they were so aggr...
E
En Lu
trustpilot.com
Oct 01, 2025
Dishonest company, not honoring promise about returns
Albany Park blatantly lies on its website with "30-day return", "satisfaction guaranteed" that they have no intention to honor. I bought a sofa that c...
Conclusion
Reviews for Albany Park show a split between a minority of customers reporting smooth delivery, easy assembly, and satisfactory fabric performance, and a larger group reporting quality and support problems. Repeated issues described include fabric pilling or staining, cushions losing support, and frames or upholstery failing within months to a few years. Multiple reviewers also report slow or unhelpful customer service, problems with warranty fulfillment, and shipping or returns delays. If you’re considering a purchase, request fabric samples, confirm written warranty terms, and ask about delivery windows and return costs before ordering to reduce risk.