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We Collect & Analyze Reviews

AlphaMarts
Experiences & Reviews

AlphaMarts is an online seller brand associated with consumer home and outdoor products. When researching the company, confirm whether you are dealing with the manufacturer or a marketplace seller, verify official contact and warranty/return locations, and check product listings and support channels on the seller’s website or major marketplaces.

Overview & Key Metrics

Reviews Analyzed 23
Positive Sentiment 83%
Latest Review 29d
Overall Rating
4.2

Our Analysis

🎯

Service quality

Most reviewers describe fast, helpful after-sales support and quick issue resolution; one review reports poor service and refund refusal.

Share of mentions
22%
Strong
💰

Value for money

A small number of reviewers comment on value: one says quality exceeded the price, another called items "not cheap" but acceptable after support.

Share of mentions
2%
Mixed
⚡

User experience

Customers report mixed ordering and setup experiences: assembly can be time-consuming, instructions sometimes unclear, and marketplace shipping issues occurred.

Share of mentions
11%
Mixed
🔧

Product quality

Many reviewers report well-made patio furniture and umbrellas; some experienced damaged or faulty parts, which were typically replaced or repaired.

Share of mentions
22%
Strong
📞

Communication

Email responsiveness and weekend support are frequently praised; a minority cite language barriers or difficulty reaching support by phone.

Share of mentions
22%
Strong
⭐

Overall experience

Most reviewers describe a positive overall outcome and would purchase again after issues were resolved; one reviewer strongly warns against ordering.

Share of mentions
22%
Strong

View all 23 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 23 reviews

All Customer Reviews

Sources: External Source (20) · Collected.reviews (3) · Quotes shortened · As of: October 2025

D
Dawn Crosby Woidan
External Source Sep 30, 2025

I purchased a Phi-Villa patio furniture…

I purchased a Phi-Villa patio furniture set with a firetable. I was happy with everything. I needed to do a w...

V
Vicky Perkins
External Source Sep 30, 2025

Love the grill!!!

Love the grill! One of the burners and the regulator stopped working. I contacted customer service and they res...

B
Brian Jaffe
External Source Sep 08, 2025

Excellent support/service!

Our table and 8 chairs arrived promptly, in great condition, but one of the chairs was wonky after assembly. I contacted Alpha Mart and they were rapi...

B
Betsy French
External Source Sep 04, 2025

The after purchase service I received was OUTSTANDING!

The after purchase service I received when I had questions was GREAT! I had emails from three different people and all were very polite, respectful, a...

L
Linette Sica
External Source Sep 01, 2025

We had a minor problem with our fire…

We had a minor problem with our fire pit but they rectified the problem immediately. Customer service is excellent! They respon...

E
Eugene
External Source Sep 01, 2025

Great Customer Service

I order the 4 piece wicker outdoor furniture with firepit, and had a couple issues with two different pieces and both were resolved quickly. First iss...

B
BONNIE E
External Source Aug 24, 2025

I wrote that our umbrella broke and…

I wrote that our umbrella broke and within 24 hours we had a reply. The replies were constant until we recei...

E
Elizabeth Jackson
External Source Aug 20, 2025

I bought 2 chairs through Amazon

I bought 2 chairs through Amazon. One came without the cup holder. I emailed the company and they responded right away and corrected i...

g
gerald
External Source Jul 21, 2025

available on the weekend…

Company Contact was available on the weekend , t...

T
Tammy D
External Source Jun 27, 2025

Great customer service

We had a little hiccup with the wrong color being shipped. But this company took care of everything fo...

R
Rod Kornegay
External Source Jun 12, 2025

DO NOT ORDER FROM THIS COMPANY!

Do not order from these people. Their customer service is horrible! Ensure you understand the process if you have an issue with the order, as there is...

E
Elizabeth
External Source Jun 10, 2025

Honestly great quality furniture for…

Honestly great quality furniture for the price. Exceeded our expectations. What really surprised us was the quality of the pillow covers. Super thick...

D
DisgustedWithAlphaMarts
External Source Jun 09, 2025

Swivel patio chairs didn't come with covers

We purchased 2 sets of swivel patio chairs (4 chairs in total) on Wayfair.ca in March (2025). They were not cheap. The cushion covers did not come pac...

K
Karen
External Source Jun 09, 2025

Love my umbrella and Alphamart support was top notch!

Alphamart responded to two questions I had regarding the pre lit patio umbrella with tilt feature. Solved my problem! Great umbrella! To tilt the umbr...

P
Patricia Glidewell
External Source Jun 07, 2025

Great customer service

We purchased 2 patio chairs via Amazon. Although one arrived with a duplicate par...

D
Dave D in Michigan
External Source Jun 06, 2025

Thank you to the team at Alphamarts for your great service.

Thank you to the team at Alphamarts for their great service. We ordered a table from Amazon and it was damaged a bit in shipping. After providing the...

D
Diane
External Source Jun 05, 2025

This company sent us a new table to replace the one that arrived damaged.

This company sent us a new table to replace the one that arrived damaged. The l...

E
Eileen
External Source Jun 02, 2025

Terrific Patio Chair Purchase!

Customer service was contacted for additional hardware and we received it promptly, finished ass...

S
Samuel Isenberger
External Source Jun 01, 2025

the product purchased from home depot…

the product purchased from home depot is well made and looks great. May take some time to put together especially t...

A
Anthony Bowers
External Source May 30, 2025

I purchase an outdoor umbrella from…

I purchase an outdoor umbrella from Home Depot. and had a problem with months later. Notified Home Depot and they stated that I needed to contact the...

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Conclusion

Reviewers most commonly describe quick, helpful customer service that resolves damaged items and ships replacement parts promptly. Multiple reviews note that support often responds by email and can be available on weekends. Product quality is frequently described as good for the price, though several buyers encountered damaged or missing parts that required follow-up. A minority of reviewers report communication problems (language barriers or lack of phone support) and one strongly negative account cites refusal of refund. If you consider purchasing, check warranty and return details and confirm the seller contact method before ordering.