Reviewers most often describe quick, practical help, with damaged or missing items replaced within days. A smaller but noticeable group reports no reply, no replacement, or warranty help being refused. Product feedback is mixed: many call the patio furniture and cookware well made, while a few mention items arriving damaged or failing early. Some customers also say larger pieces take a long time to assemble or are hard to put together.
Examples from available reviews (Dec 2020 – Feb 2026).
Prompt staff response quickly resolved an issue with a recliner.
“the prompt response times and the helpfulness of the staff in resolving the issue was great!”
Replacement regulator unavailable and Alphamart did not respond, grill unusable.
“The grill is unusable.”
Order arrived missing parts and promised replacements never arrived.
“I received my order with missing parts.”
Furniture and pillow covers exceeded expectations for the price.
“Honestly great quality furniture for the price.”
Many reviews mention staff replying within 24 hours and sending replacement parts or full items within days. Several customers describe getting warranty replacements or refunds after providing photos. A clear minority say their requests went unanswered and warranty claims stayed unresolved.
Several reviewers highlight fair pricing and say the products match what they expected for the cost. Others report defects or fast wear that lowered the value. Durability complaints come up often enough to influence buying decisions for some shoppers.
When support gets involved, customers often describe an easy fix process, sometimes with instructions or videos. A small group reports long, difficult assembly or missing hardware that kept them from using the item. A few reviews also point to performance, such as grills that cook well.
Many reviewers call the patio furniture, umbrellas, and cookware sturdy and in line with expectations. Other reviews describe items arriving damaged or dirty, or parts failing quickly, including unraveling wicker, flaking webbing, and rust. These problems often lead customers to contact support.
Many reviewers praise fast emails, regular updates, and support that responds even on weekends. Others report support channels that don’t answer, voicemail boxes that are full, or automated replies that slow progress. A few mention language barriers that made communication harder.
Reviews tend to fall into two tracks: quick fixes with replacements or refunds, and cases where there’s no response or the warranty is denied. Positive results often follow sending photos and reaching out by phone or email. Negative experiences commonly end with unusable items or customers still waiting on parts.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Sitejabber (20) · Trustpilot (17) · bbb.org (10) · Quotes shortened · As of: February 2026
Prompt staff response quickly resolved an issue with a recliner.
“the prompt response times and the helpfulness of the staff in resolving the issue was great!”
Prompt customer service replaced a damaged sofa and missing cushion.
“Immediately sent me a new sofa.”
Company shipped a replacement chair back within days after damage.
“they shipped out a replacement piece which arrived within a few days.”
Ordered a table with umbrella and found it great.
“great product,”
Customer service proactively handled a complex return and promptly refunded the purchase.
“Alpha Mart quickly refunded our credit card for the full purchase amount.”
Company quickly provided replacement parts and customer support for a damaged grill.
“The replacement parts were received in 2 days and worked perfectly.”
Customer service replaced a missing shipped item and communicated well.
“Customer Service was great and made sure the missing item was replaced.”
Company replaced frayed cushions promptly after receiving photos.
“I received a response that same day and both times my new cushions arrived in a timely fashion.”
A seam defect was resolved quickly with a replacement cover delivered in a week.
“they responded within a day. A new cover arrived in about a week.”
Products are good quality and reasonably priced with good service.
“Great products at reasonable prices.”
Product met expectations and customer service assisted promptly.
“The grill is exactly what I wanted, customer service help me out promptly and professionally”
Extensive customer support led to a free replacement 15 ft umbrella.
“you sent me a new 15 ft. umbrella for free.”
A damaged grill panel was replaced within three days by Alphamarts.
“within 3 days they sent a new panel to me.”
They responded promptly and maintained communication until resolution.
“Responded to my email in a timely fashion. Kept communicating until resolved.”
Alphamarts' communication and empathy led to a pleasant resolution for damaged table.
“The Alphamarts staff were quick to respond to my need”
Customer service quickly replaced malfunctioning umbrella lights within days.
“It was here within days!”
Alphamart sent a full replacement cabinet after reporting misaligned parts.
“they responded the next day with a solution.”
Warranty claim handled quickly and smoothly by customer service.
“It was a fast, smooth easy experience with great customer service.”
Customer service quickly sent replacement parts and fixed the grill.
“shipped the replacement parts and now it’s good as new!”
Replacement regulator unavailable and Alphamart did not respond, grill unusable.
“The grill is unusable.”
Customer service promptly provided parts and instructions to fix chair.
“they also sent a simple video showing how to simply flex the chair over a 2x4 to straighten it.”
After-purchase service was polite and informative despite minor product issues.
“The after purchase service I received when I had questions was GREAT!”
A minor fire pit issue was promptly rectified with excellent service.
“Customer service is excellent!”
Multiple issues were resolved quickly with replacement parts and items.
“both were resolved quickly.”
Company replied within 24 hours and provided a replacement within a week.
“within 24 hours we had a reply.”
Company responded promptly and sent the missing cup holder.
“they responded right away and corrected it in a better than timely fashion!”
Company contact was available on the weekend and resolved the issue.
“Company Contact was available on the weekend”
Company resolved a wrong-color shipment pleasantly and professionally.
“Customer service skills were top notch.”
Reviewer reports poor customer service and no refunds or phone support.
“Their customer service is horrible!”
Furniture and pillow covers exceeded expectations for the price.
“Honestly great quality furniture for the price.”
Alphamarts eventually sent missing cushion covers free, restoring faith.
“Alphamarts in the end provided good customer service”
Alphamart support solved questions and confirmed the umbrella features.
“Solved my problem! Great umbrella!”
Customer service addressed a duplicate part issue promptly and effectively.
“customer service in addressing the issue was wonderful, convenient, and timely.”
Alphamarts replaced a damaged table promptly after photo proof.
“Alphamarts replaced the item in a timely manner.”
Company replaced a damaged table but language barriers complicated communication.
“The language barrier made communication a bit challenging to know what was happening.”
Customer service promptly sent additional hardware so assembly could be completed.
“we received it promptly, finished assembling our patio chairs”
Product is well made and looks great but assembly may take time.
“the product purchased from home depot is well made and looks great.”
Manufacturer's team promptly resolved the umbrella issue after photo submission.
“Yvonne was very instrumental with helping me resolve the issue”
Company promised replacement seat but replacement and tracking were not received.
“It's now April 15,2025, and I have still not received the seat or any tracking information.”
Missing parts were quickly replaced and communication was good.
“they sent a complete replacement quickly.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
AlphaMarts sells home and outdoor goods. Its lineup includes patio furniture, umbrellas, grills, fire pits, and cookware. The company lists products online and on third-party marketplaces and ships replacement parts as well as full orders. AlphaMarts provides customer service options for order help and parts replacement.