Customers describe fast, helpful support in stores and by phone, but also repeat fulfillment breakdowns. Several say they were charged and then had orders canceled or shipped to the wrong address. Many complaints point to inconsistent pricing and inventory. Reports of damaged items and wrong products also come up often.
Examples from available reviews (Apr 2016 – Feb 2026).
Customer service investigated delivery and shipped binoculars promptly.
“customer service was excellent”
Paid for 2026 ski model but received the 2024 model instead.
“I paid for a 2026 ski model (Elan Ripstick 96, 2026) and they shipped the 2024 model.”
Company refused to honor website prices and was labeled dishonest.
“AVOID! Won’t honor the prices listed on their website.”
Order couldn't be fulfilled due to inventory issues; refund promised in days.
“my banking account would be refunded in 3-5 days.”
Several reviews call out specific staff for fixing problems quickly and arranging reshipments. Another large group describes orders that never arrived, long stretches without a reply, and the company declining to resend items or issue refunds. Both patterns show up across different purchases.
Some customers cite good savings on sale items and prices that felt fair. Repeated complaints describe discounts not being applied, prices rising after an order is placed, and orders canceled due to inventory. Several reviewers called the pricing dishonest when checkout discounts didn’t match the promotions shown.
People mention smooth in-store pickup and an easy checkout. Others report account and data-handling issues, frequent marketing emails that won’t unsubscribe, and tracking that’s confusing or stops updating. Those communication breakdowns often fuel frustration even when the order eventually arrives.
Some reviews describe the wrong model arriving, items that looked used or water-damaged, and shipments packed poorly. Other customers report receiving new products that matched the description. The reports suggest quality issues show up in only a portion of deliveries.
A few customers describe clear updates and fast replies that fixed delivery problems. Many more mention cancellations without notice, emails that go unanswered, and tracking that changes inconsistently. A smaller number say refunds were promised but processed late.
Feedback splits between smooth local-store or staff-assisted purchases and rocky online fulfillment. Positive comments focus on helpful employees and fast local pickup. Negative ones center on inventory mistakes, orders canceled after payment, and occasional damaged or incorrect deliveries.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (29) · resellerratings.com (15) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Card was charged then order canceled due to out-of-stock, customer called it a scam.
“my order was cancelled 😡 due to it being out of stock!!!!”
Customer service rep Sarah was very helpful and made ordering easy.
“Sarah was truly the most helpful Support Rep I’ve ever encountered.”
Package sent to wrong address and company refused to resend corrected shipment.
“they have REFUSED TO SHIP IT BACK OUT TO ME WITH THE CORRECT ADDRESS.”
Customer service investigated delivery and shipped binoculars promptly.
“customer service was excellent”
Paid for 2026 ski model but received the 2024 model instead.
“I paid for a 2026 ski model (Elan Ripstick 96, 2026) and they shipped the 2024 model.”
Paid for a 2026 ski model and received the 2024 model instead.
“I paid for a 2026 ski model (Elan Ripstick 96, 2026) and they shipped the 2024 model. Nov 2025”
Company refused to honor website prices and was labeled dishonest.
“AVOID! Won’t honor the prices listed on their website.”
Customer claimed company makes excuses and won't honor sales promotions.
“Loaded with email excuses to not honor their sales.”
Website lists items on sale but orders often canceled for inventory issues.
“When it comes time to fulfill the order they cancel it due to "inventory issues".”
Received two new shirts damaged and poorly packaged.
“The shirt came in a bag crumpled up.”
Friendly staff complimented customers and encouraged visiting Als.com.
“COME TO ALS!”
Company communicated well and resolved a missed shipping deadline.
“Great communication and customer service.”
Customer service responded and resolved issues, shipping mostly timely.
“They called back within an hour and also replied to my e-mail.”
Bought a helmet at 50% off and had no problems ordering.
“Came out to 60$ shipped!!”
Customer couldn't delete account and criticized data handling after hack.
“it takes like six acts ofsome god to get your account deleted.”
Order canceled after charge and company reported a data breach.
“my order information was accessed by a third party (read: hacked)”
Waited three weeks and received no replacement, refund, or help.
“no repsponse, no replacement, no refund as of yet...”
Received worn, water-damaged shoes and slow shipping.
“Got a worn pair of shoes with water damage and dirty soles.”
Experienced shipping delays, wrong item, and misleading discount code.
“I discovered that this code is a publicly available promotion that has been active for several months.”
Prompt shipping and helpful customer service resolved a returned package.
“it was no hassle at all to get Al’s to resend it via USPS.”
Lack of communication caused payment confusion before eventual delivery.
“The customer service at this place is nonexistent.”
Received daily marketing emails and unsubscribe didn't work.
“An email a day ever since.”
Item stuck in shipping loop and company refused refund or claim.
“They just keep telling me to wait.”
Fast shipping and quick return credit; positive recent experience.
“Fast shipping and free over $50.”
Received wrong items and refund was short; returned emails unanswered.
“BEWARE OF THIS BUSINESS, THEY RETURN DEPT. ARE HORRIBLE,”
First-time buyer received a new Patagonia jacket at a great price.
“Jacket brand new as offered, and couldn't be happier.”
Customer service issued a refund and offered a discount code to compensate.
“they went above and beyond to make it right.”
Delivery dates were inaccurate and order tracking stalled.
“Delivery dates never right.”
Return denied as 'used' after briefly trying on a harness.
“Reason: it was used.”
Repeat customer received price adjustment and consistently good service.
“they quickly and professionally refunded the difference to my credit card.”
Flash sale customers encountered inventory errors and were told to pick up items far away.
“there was a misprint on the ad,or they made an inventory error.”
Longtime customer never had issues and recommends Al's Sporting Goods.
“I have shopped at REMOVEDsince 1998 and have never had a single issue.”
Order cancelled when price increased and customer refused to reorder.
“Order cancelled and i was told to REMOVEDthe order to find the price had been increased. will not be doing that.”
Items didn't arrive and company wouldn't refund, replace, or assist.
“I still haven’t gotten anything from them”
Three weeks later item not delivered and company refused to help retrieve it.
“They got my money right away but dont care at all if I actually get my items.”
Color differed from website and company didn't respond to return inquiries.
“I emailed the company multiple times to see if I had any options and have not received any response.”
Received window tint instead of a baseball bat and couldn't get resolution.
“Company sent me window tint.”
Order canceled for alleged stock issue while website still listed item and prices rose.
“Two days later, they cancelled my order with the reason being that the item wasn't in stock.”
Order never shipped despite initial delivery estimate; company seemed incompetent.
“Never received a shipping update and item never arrived.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Als.com is the online store for Al's Sporting Goods, selling sporting goods and outdoor gear. It lists apparel, footwear, camping and ski equipment, and accessories. Shoppers can choose home delivery or in-store pickup, and each product page shows details and sizing. The company offers phone and email support and posts its shipping and return policies on the site.