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We Collect & Analyze Reviews

Als.com
Experiences & Reviews

Als.com is an online retail platform selling outdoor and sporting goods, apparel, footwear and related equipment. The site lists discounted items and promotional codes, offers multiple shipping options and handles online order fulfillment. Consumers searching reviews often evaluate its pricing, shipping reliability, returns and customer service policies.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 48%
Latest Review 18d
Overall Rating
3.0

Our Analysis

🎯

Service quality

Many reviewers praise helpful in-store and online reps who resolve issues quickly; others report unresolved returns, refusals or slow follow-up.

Share of mentions
15%
Mixed
💰

Value for money

Frequent mentions of steep discounts, promo codes and flash sales; multiple buyers report finding brand-name gear at lower prices.

Share of mentions
9%
Strong
⚡

User experience

Ordering and pickup are smooth for several customers, with fast shipping noted; many others report late deliveries, cancellations and tracking problems.

Share of mentions
19%
Mixed
🔧

Product quality

Numerous customers received new, correct items as expected; a notable subset reports wrong sizes, damaged or used items and fulfillment mistakes.

Share of mentions
14%
Mixed
📞

Communication

Many reviews cite poor communication: missing confirmations, unresponsive support, persistent marketing emails and difficulty resolving account or security issues.

Share of mentions
18%
Weak
⭐

Overall experience

Reviewers are divided: some consistently praise deals and service, while a comparably large group reports fulfillment, return or security problems.

Share of mentions
25%
Mixed

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

M
Macie
trustpilot.com Oct 01, 2025

Diva workers!

I tested their camping chair and a diva worker said...

J
James Koch
trustpilot.com Oct 01, 2025

Great communication and customer service

Great communication and customer service. They did not hit the shipping deadline needed, and they...

D
Darius
trustpilot.com Oct 01, 2025

Much Better Than Expected

I was very worried about placing an order because of the negative reviews, but I found that while this business is not perfect, it's 100% legitimate a...

b
benzcoupe
trustpilot.com Oct 01, 2025

Specialized tactic 4

Ordered a Specialized Tactic 4 on 6/24 with a great deal ( 50% off a 120$ helmet) and used a promo code to take the tax off. Came out to 60$ shipped!!...

r
robert umland
trustpilot.com Oct 01, 2025

they wont ever delete your account

the merch and price were decent. they informed me about some kind of data hack...and, it takes like six acts ofsome god to get your account deleted. i...

J
Josh Pillow
trustpilot.com Oct 01, 2025

Great Deal - If You Actually Receive Something

Ordered a pair of shoes on the morning of April 15th and my card was charged. In the very late evening of April 16th, my order was canceled because th...

l
larryh
trustpilot.com Oct 01, 2025

Terrible customer service

After waiting 3 weeks for my order I contacted them to ask for help, a replacement to be sent or a refund. They told me they couldn’t do that. Then I...

T
Tiffany Harris
trustpilot.com Oct 01, 2025

Got a worn pair of shoes with water…

Got a worn pair of shoes with water damage and dirty so...

c
close
trustpilot.com Oct 01, 2025

Slow Shipping, Wrong Product Sent, No Suitable Replacement, Deceptive Compensation

I understand that shipping delays can occur—10 days in this case—and mistakes like receiving the wrong item can happen, I find it unacceptable to be a...

M
Morgan Myhill
trustpilot.com Oct 01, 2025

Good Online Customer Service

I actually had a really great experience with Al’s. I ordered a sleeping bag at a nice discount and they were prompt in shipping it out and replying t...

C
Carole Zanone
trustpilot.com Oct 01, 2025

Wish I'd read the reviews before I…

Update #2: Finally received my item, it was correct and exactly what I ordered. If Al's actually reads these reviews, my suggestion would be to COMMUN...

A
Al's sporting is Terrible
trustpilot.com Oct 01, 2025

never ending spam

I ordered one thing from these guys a few years ago. Three weeks ago they deci...

B
Benji Brinkopf
trustpilot.com Oct 01, 2025

Shoes lost in mail and company won't help

I ordered shoes in July, July 31st it shipped. My shoes were supposed to be delivered August 3rd. They were not. They got stuck in a shipping loop and...

C
Christopher Coop
trustpilot.com Oct 01, 2025

Fast shipping and free over $50

Fast shipping and free over $50. My return was cred...

M
Mo
trustpilot.com Oct 01, 2025

These guys are slick

These guys are slick. I ordered a costa del mar keeper retainer and photo showed black with grey tag, what i received was black with a blue tag, on to...

L
Laura Thompson
trustpilot.com Oct 01, 2025

5 STARS

5 STARS! First time buyer from Als and couldn't be happier. I had looked for a specific Patagonia jacket that was on sale in certain color...

D
DanLazer
trustpilot.com Oct 01, 2025

Great Customer Service!

I had an issue with a pair of ski boots that I ordered from them and I feel like they went above and beyond to make it right. Sent me a refund and a p...

J
Jessica McGuire
trustpilot.com Oct 01, 2025

Delivery dates never right

Delivery dates never righ...

D
Denis Lim
trustpilot.com Oct 01, 2025

“Return Department” Horrible

I have bought online purchases for years and years, this is one of those few times didn’t go smoothly. Bought a climbing harness, got it no problem. T...

E
Evan R.
trustpilot.com Oct 01, 2025

Great products, prices, shipping, and customer service.

I've been shopping with Al's a few times per year for about 6 years now and have had nothing but good experiences, from products I was looking for, at...

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Conclusion

Customer feedback for Als.com is mixed: many buyers highlight competitive pricing, fast shipping and responsive reps, while a substantial share reports shipping delays, incorrect or damaged items, and refund or return difficulties. Several reviews raise communication and account-management concerns, including slow responses, unwanted marketing emails and at least one reported security notice. If you prioritize deals, Als.com can offer significant discounts on outdoor and sporting goods; if reliable fulfillment and clear communication are critical, monitor order confirmations and tracking closely. For higher-value purchases, keep receipts, track shipments and consider payment protection or buyer-dispute options if issues arise.