Customers often praise Angara’s customer service and the website’s ease of use. Many reviews mention clear product listings and on-time delivery. A small number report serious defects and unexpected customs or return costs. These negative experiences stand out against many five-star reviews.
Examples from available reviews (Oct 2021 – Feb 2026).
Sam guided the exchange process and reviewer is very happy.
“Sam from the customer service team talked me through the exchange step by step”
Earrings arrived securely packaged in a lovely presentation box.
“Earings arrived securely packaged in a lovely presentation box.”
Ring had prongs fail within weeks and repair shipping was costly.
“one prong came loose and another snapped off entirely.”
Seller misrepresented customs, causing reviewer to pay tax again.
“They lied on the customs and i had to pay tax again.”
Many reviews point to quick, helpful customer service. Several customers mention representatives by name (for example, Rose, Chloe, Sam) and describe step-by-step help and proactive tracking of parcels. High-rated reviews repeatedly highlight this personal support.
Several reviewers say they found items within their budget and describe the prices as good. They often link cost to the quality they received and the speed of delivery. There are no common complaints about prices.
Many reviews call the website easy to navigate and the ordering process straightforward. Some mention useful product pages and chat support that helped with choosing items and completing payment. A few customers had minor trouble locating specific products, but this comes up only occasionally.
Many customers describe the jewelry as attractive and durable, and they note careful packaging on arrival. A small set report early problems such as prongs loosening or breaking, along with expensive repair logistics. Most quality feedback is positive, while defect reports are less common but carry serious consequences.
Several reviews mention clear communication from support staff and fast replies. A few allege misleading customs declarations and undisclosed return or origin costs that led to extra charges. Praise for communication appears often; complaints about customs or disclosures are fewer but stand out.
Most reviewers leave high ratings and describe fast delivery, good presentation, and satisfying purchases. Many five-star experiences sit alongside a few one-star reports about defects or customs charges. Overall feedback is favorable, with a small number of negative cases that have a strong impact.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · External Source (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Seller misrepresented customs, causing reviewer to pay tax again.
“They lied on the customs and i had to pay tax again.”
Seller misrepresented customs, causing reviewer to pay tax again.
“They lied on the customs and i had to pay tax again.”
Customer service responded promptly and the ring arrived on time.
“The ring was then dispatched as updated and arrived on time and is perfect!”
Customer service responded promptly and the ring arrived on time.
“The ring was then dispatched as updated and arrived on time and is perfect!”
Sam guided the exchange process and reviewer is very happy.
“Sam from the customer service team talked me through the exchange step by step”
Sam guided the exchange process and reviewer is very happy.
“Sam from the customer service team talked me through the exchange step by step”
Website was easy to use and provided clear explanations.
“Webb site easy to ujse”
Website was easy to use and provided clear explanations.
“Webb site easy to ujse”
Ordering was easy and choices fit the budget.
“Easy to order and choice as budget”
Ordering was easy and choices fit the budget.
“Easy to order and choice as budget”
Ring had prongs fail within weeks and repair shipping was costly.
“one prong came loose and another snapped off entirely.”
Ring had prongs fail within weeks and repair shipping was costly.
“one prong came loose and another snapped off entirely.”
Beautiful craftsmanship and long-lasting pearl pendant satisfied the buyer.
“its still as beautiful as the day I got it.”
Beautiful craftsmanship and long-lasting pearl pendant satisfied the buyer.
“its still as beautiful as the day I got it.”
Rose provided outstanding customer service to the reviewer.
“Outstanding customer service by Rose!”
Rose provided outstanding customer service to the reviewer.
“Outstanding customer service by Rose!”
Communication was smooth and Chloe provided helpful assistance.
“Very smooth and clear communication. Chloe was able to help :)”
Communication was smooth and Chloe provided helpful assistance.
“Very smooth and clear communication. Chloe was able to help :)”
Order placed; reviewer will wait to assess product and delivery.
“Just ordered so I'll wait to see what the product is like and the delivery service before giving a full score.”
Order placed; reviewer will wait to assess product and delivery.
“Just ordered so I'll wait to see what the product is like and the delivery service before giving a full score.”
Reviewer praises product quality, price, and delivery.
“Great product Great price Great delivery”
Product, price, and delivery were all great.
“Great product Great price Great delivery”
Easy website, good customer service, and follow up noted.
“Easy website good customer services and follow up . Lovely products 😍”
Website was easy and customer service offered good follow-up.
“Easy website good customer services and follow up . Lovely products 😍”
Missing measurement details but customer support responded quickly and clearly.
“However, Angara provided very quick, clear and friendly customer support.”
Site lacked measurement details, but customer support was quick and friendly.
“Angara provided very quick, clear and friendly customer support.”
Website was easy to use and wife is very happy.
“Excellent easy to use my wife is very happy.”
Experience was excellent; easy to use and wife is very happy.
“Excellent easy to use my wife is very happy.”
Reviewer reports having a nice experience and thanks the company.
“Nice experience thankyou”
Customer had a nice experience.
“Nice experience”
The website was easy to use for the reviewer.
“Easy to use website”
Website was easy to use.
“Easy to use website”
Customer service followed up parcel delivery and showed care.
“Customer service team had done a great job to follow up my parcel delivery.”
Customer service followed up parcel delivery and showed care.
“Customer service team had done a great job to follow up my parcel delivery.”
Earrings arrived securely packaged in a lovely presentation box.
“Earings arrived securely packaged in a lovely presentation box.”
Earrings arrived securely packaged in a lovely presentation box.
“Earings arrived securely packaged in a lovely presentation box.”
Dedicated staff provided excellent communication and a satisfying service.
“Very happy with the service and ring.”
Very happy with the service; communication was incredible with dedicated staff.
“Very happy with the service and ring.”
Longtime customer reports best quality and service.
“Iam Angara customer very long time, and what I can say is only the best quality and service”
Longtime customer reports the best quality and service.
“Iam Angara customer very long time, and what I can say is only the best quality and service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Angara is an online jewelry retailer selling gemstone and diamond pieces, including rings, necklaces, earrings, and pendants. Product pages include detailed images, plus customization and sizing options for many items. Angara ships both ready-made pieces and items that can be customized or sized before dispatch. The site supports online ordering with standard payment methods and offers customer support for order questions and returns.