Customers often praise Angara’s customer service and the website’s ease of use. Many reviews mention clear product listings and on-time delivery. A small number report serious defects and unexpected customs or return costs. These negative experiences stand out against many five-star reviews.
Examples from available reviews (Oct 2021 – Feb 2026).
Sam guided the exchange process and reviewer is very happy.
“Sam from the customer service team talked me through the exchange step by step”
Earrings arrived securely packaged in a lovely presentation box.
“Earings arrived securely packaged in a lovely presentation box.”
Ring had prongs fail within weeks and repair shipping was costly.
“one prong came loose and another snapped off entirely.”
Seller misrepresented customs, causing reviewer to pay tax again.
“They lied on the customs and i had to pay tax again.”
Many reviews point to quick, helpful customer service. Several customers mention representatives by name (for example, Rose, Chloe, Sam) and describe step-by-step help and proactive tracking of parcels. High-rated reviews repeatedly highlight this personal support.
Several reviewers say they found items within their budget and describe the prices as good. They often link cost to the quality they received and the speed of delivery. There are no common complaints about prices.
Many reviews call the website easy to navigate and the ordering process straightforward. Some mention useful product pages and chat support that helped with choosing items and completing payment. A few customers had minor trouble locating specific products, but this comes up only occasionally.
Many customers describe the jewelry as attractive and durable, and they note careful packaging on arrival. A small set report early problems such as prongs loosening or breaking, along with expensive repair logistics. Most quality feedback is positive, while defect reports are less common but carry serious consequences.
Several reviews mention clear communication from support staff and fast replies. A few allege misleading customs declarations and undisclosed return or origin costs that led to extra charges. Praise for communication appears often; complaints about customs or disclosures are fewer but stand out.
Most reviewers leave high ratings and describe fast delivery, good presentation, and satisfying purchases. Many five-star experiences sit alongside a few one-star reports about defects or customs charges. Overall feedback is favorable, with a small number of negative cases that have a strong impact.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · External Source (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Easy to find and purchase the desired item.
“Easy to find what I was looking for and purchase.”
Good overall but difficulty finding needed items on website.
“Good, but I had some difficulty finding exactly what I needed on the wbsite.”
Rose provided wonderful and fantastic customer service.
“Absolutely fantastic customer service.”
Personalized customer service resolved issues and ensured timely delivery.
“The pendant arrived on time, beautifully packaged - I didn't even have to wrap it!”
Found a pair of earrings within their budget.
“Found a pair of earrings in my budget - thank you”
Website is easy to navigate with helpful chat and product pages.
“Easy to navigate the website, which exudes quality.”
Initial impression is positive so far.
“Looking good so far!”
Customer expresses gratitude and looks forward to the ring.
“I look forward to the ring I thank you so much.”
Site is easy to use and supports card payment.
“easy site to find what you need and to pay with card”
Reviewer states the website is great.
“great website”
Second-time buyer had a very good experience ordering.
“very good experience, its my second time ordering from Angara, thank you!”
Purchase process was described as seamless.
“Seamless experience.”
Site layout and pricing are generally clear but options vary.
“Pricing levels clear so limited surprises.”
Chloe provided outstanding customer service resolving multiple concerns.
“Her customer service was simply outstanding.”
Reviewer highly recommends the company as excellent.
“Excellent company. Highly recommend it.”
Customer service resolved issues and satisfied the reviewer.
“The customer service was great”
Trusted company provided on-time delivery and excellent customer service.
“Perfect in every way, from the jewellery to the customer service, highly recommend!”
Product quality was good but origin and return costs were not disclosed.
“Buyer beware when purchasing from here”
Overall speed and ease of the process were good.
“THE OVER ALL SPEED AND EASE WAS GOOD”
Product selection was easy with many available options.
“Easy to select the product you want, many options available.”
Bought a pair of stud earrings for my fiancée and she loves them so much. She won't take them out. The earrings were delivered promptly and the packaging that they arrived in was also very elegant. We were very pleased with the purchase since it exceeded our expectations. The stones were of high quality and great design. The customer service were very helpful and informative. They advised me of the products I was purchasing and responded to my emails very quickly. Long review, short; my whole experience with the Angara was great! Well done Angara.com! You're the best! I'll be your come-back customer.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Angara is an online jewelry retailer selling gemstone and diamond pieces, including rings, necklaces, earrings, and pendants. Product pages include detailed images, plus customization and sizing options for many items. Angara ships both ready-made pieces and items that can be customized or sized before dispatch. The site supports online ordering with standard payment methods and offers customer support for order questions and returns.