Reviewers most often report fast shipping and products that arrive as described, with multiple mentions of good build quality and safe packaging. Price and value are noted by some customers as a reason to buy, though that point is based on a smaller subset of reviews. A minority of reviews describe delivery or address problems; in several cases customers report either needing to contact the carrier or that the company arranged a prompt replacement. If you consider buying from Aosom, double‑check your shipping address, review assembly instructions before purchase, and keep order/track information handy in case carrier follow‑up is needed.
Examples from available reviews (Oct 2025 – Feb 2026).
Reviewer found the prices best and shipment arrived undamaged.
“Your prices are the best I have found.”
Shipping was incredibly fast according to the reviewer.
“Shipping was incredibly fast!”
Address error wasn't resolved despite multiple calls, package location unknown.
“your company is a joke and I will never buy anything from you again”
Product arrived in good shape but assembly instructions were unclear.
“The instructions for assembly could have been clearer.”
Most reviewers report fast, timely delivery and prompt resolution when issues arise; a small number describe misdelivered packages and follow‑up problems.
A few reviewers explicitly call out low prices and reasonable value; the sample is small but price competitiveness is mentioned positively.
Customers commonly note easy ordering, clear website navigation and straightforward setup; a few report assembly difficulties or unclear instructions.
Many reviewers describe products as well made, as described and packaged safely; occasional comments request clearer assembly instructions or minor improvements.
Some reviewers praise responsive customer support and quick replacements; others report being redirected to the carrier and unresolved address issues.
Overall feedback is positive: multiple repeat customers and satisfied first‑time buyers, with a few isolated negative delivery and communication experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Quotes shortened · As of: February 2026
Reviewer experienced great service with quick delivery.
“Quick and fast delivery.”
Reviewer experienced great service with quick delivery.
“Quick and fast delivery.”
Coop is great and chickens like it, but assembly parts weren't numbered.
“Chicken coops is great chickens love it.sort of easy to put together few parts were not numbered.”
Coop is great and chickens like it, but assembly parts weren't numbered.
“Chicken coops is great chickens love it.sort of easy to put together few parts were not numbered.”
Reviewer mentioned the item and its delivery without details.
“the item itself plus the delivery”
Reviewer mentioned the item and its delivery without details.
“the item itself plus the delivery”
Order processed and shipped quickly; metal planters exceeded expectations.
“actually better than what I expected.”
Order processed and shipped quickly; metal planters exceeded expectations.
“actually better than what I expected.”
Rug exceeded expectations and was very good quality.
“The rug was more than I expected.very nice quality.”
Rug exceeded expectations and was very good quality.
“The rug was more than I expected.very nice quality.”
Good product and price with quick service.
“good product and price, quick service”
Good product and price with quick service.
“good product and price, quick service”
Rug priced well and delivered quickly for free.
“Quick delivery (free)”
Rug priced well and delivered quickly for free.
“Quick delivery (free)”
Easy to order, accurate product info, fair price, and fast shipping.
“fast shipping (got it the next day!)”
Easy to order, accurate product info, fair price, and fast shipping.
“fast shipping (got it the next day!)”
Affordable and fast, and the item arrived sufficiently wrapped.
“Cost and expediency and it came sufficiently wrapped”
Affordable and fast, and the item arrived sufficiently wrapped.
“Cost and expediency and it came sufficiently wrapped”
Product matched picture but delivery was slow and finish seemed not durable.
“clear coat did not seem like it would hold up to being on the ground”
Product matched picture but delivery was slow and finish seemed not durable.
“clear coat did not seem like it would hold up to being on the ground”
Delivery was very fast according to reviewer.
“Fast delivery!!”
Order arrived quickly; delivery was very fast.
“Fast delivery!!”
Rug matched the picture and package arrived well secured.
“Rug was exactly as pictured.”
Rug matched description and arrived well packaged.
“Rug was exactly as pictured.”
Grandson loved it and rocked himself to sleep several times.
“My grandson just loved it. He has rocked hisself to sleep on several occasions.”
Grandson loved the item and fell asleep using it.
“He has rocked hisself to sleep on several occasions.”
Washable rug was great quality and delivery was fast.
“The washable rug i bought was great quality and delivery was fast”
Washable rug was great quality and delivered quickly.
“The washable rug i bought was great quality and delivery was fast”
Rug is extremely soft, attractive, non-slip, and a great value.
“It's the softest thing ever.”
Very soft rug with non-slip backing and attractive design.
“It's the softest thing ever.”
Quick shipping, great product, and exceptional customer service.
“Quick shipping, great product, exceptional customer service,”
Quick shipping, quality product, and exceptional customer service.
“Quick shipping, great product, exceptional customer service,”
Grandson loved the front loader; it was an excellent present.
“Our grandson LOVES his front loader!!!”
Grandson loves the front loader; it was an excellent present.
“Our grandson LOVES his front loader!!!”
Ordering and delivery were easy and rug is very pretty and soft.
“Our rug is very pretty and SO soft.”
Ordering and delivery were easy; rug is pretty and soft.
“The ordering and delivery processes were easy and quick.”
Item matched description, cheaper than competitor, and arrived quickly.
“Less expensive than a popular garden supplier & received very quickly”
Item matched description and was less expensive than a popular garden supplier.
“Less expensive than a popular garden supplier & received very quickly”
Ramps arrived in perfect shape and worked well without issues.
“Came w/o any issues in perfect shape...Thanks!!!”
Ramps arrived in perfect condition and met expectations.
“Came w/o any issues in perfect shape...Thanks!!!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Aosom is an online retailer that sells a wide range of home, garden, pet and outdoor products through e-commerce channels. Consumers researching Aosom reviews typically look for information on shipping, product durability, assembly and customer support when deciding to buy furniture, toys, garden items and pet supplies.