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We Collect & Analyze Reviews

Aosom
Experiences & Reviews

Aosom is an online retailer that sells a wide range of home, garden, pet and outdoor products through e-commerce channels. Consumers researching Aosom reviews typically look for information on shipping, product durability, assembly and customer support when deciding to buy furniture, toys, garden items and pet supplies.

Overview & Key Metrics

Reviews Analyzed 20
Positive Sentiment 95%
Latest Review 16d
Overall Rating
4.8

Our Analysis

🎯

Service quality

Most reviewers report fast, timely delivery and prompt resolution when issues arise; a small number describe misdelivered packages and follow‑up problems.

Share of mentions
30%
Strong
💰

Value for money

A few reviewers explicitly call out low prices and reasonable value; the sample is small but price competitiveness is mentioned positively.

Share of mentions
6%
Mixed
⚡

User experience

Customers commonly note easy ordering, clear website navigation and straightforward setup; a few report assembly difficulties or unclear instructions.

Share of mentions
12%
Strong
🔧

Product quality

Many reviewers describe products as well made, as described and packaged safely; occasional comments request clearer assembly instructions or minor improvements.

Share of mentions
26%
Strong
📞

Communication

Some reviewers praise responsive customer support and quick replacements; others report being redirected to the carrier and unresolved address issues.

Share of mentions
6%
Mixed
⭐

Overall experience

Overall feedback is positive: multiple repeat customers and satisfied first‑time buyers, with a few isolated negative delivery and communication experiences.

Share of mentions
20%
Strong

View all 20 public customer reviews – filtered by relevance →

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: October 2025

J
Josephine Moreno
trustpilot.com Oct 01, 2025

It was my first time making a purchase…

It was my first time making a purchase and...

D
Deborah Hadley
trustpilot.com Oct 01, 2025

Catio's

Your prices are the best I have found....

C
Colleen McGrane
trustpilot.com Oct 01, 2025

Shipping was incredibly fast!

...

O
Orlando
trustpilot.com Oct 01, 2025

Customer service.

...

P
Penny Webster
trustpilot.com Oct 01, 2025

It’s very easy to order from Aosom USA…

It’s very easy to order from Aosom USA and delivery was timely. T...

E
Edward Almeda
trustpilot.com Oct 01, 2025

Good quality on every purchase I have…

Good quality on every purchase I have mad...

S
Shane Flaherty
trustpilot.com Oct 01, 2025

Address was wrong called to make it…

Address was wrong called to make it right lady said it was taken care of got an email stating the wrong address called again told me had to call FedEx...

J
Jill
trustpilot.com Oct 01, 2025

Awesome product! Any child will love this toy!

Easy to navigate website. Quick delivery. I...

c
customer
trustpilot.com Oct 01, 2025

Quick delivery and product was in good…

Quick delivery and product was in good shape. The instructions for assembly could have been clearer. Had to disassemble t...

G
Gary McLean
trustpilot.com Oct 01, 2025

Good transaction.

My order arrived quickly and was as t...

L
Lynn Mather
trustpilot.com Oct 01, 2025

September

September, 2025 Arrived timely and packaged safely....

d
diana freeman
trustpilot.com Oct 01, 2025

Just what my back needed!

I ordered the office chair that warms and massages my back while I am working. I really like the chair! It came quickly and I was able to put it toget...

J
JULIANA JULES
trustpilot.com Oct 01, 2025

Birthday gift

I bought it for my friend s...

D
David Short
trustpilot.com Oct 01, 2025

Ease of setup

Ease of setup. Too soon to give an evaluation. However, two...

G
Gregg Heller
trustpilot.com Oct 01, 2025

Well made… Easy to put together……

Well made… Easy to put together…...

S
Smiffy
trustpilot.com Oct 01, 2025

I have had good experiences with…

I have had good experiences with products f...

r
ryan
trustpilot.com Oct 01, 2025

nice company!

shipping across the country free. liked everything I...

N
NA
trustpilot.com Oct 01, 2025

Repeat customer

As always, Aosom had what I needed at...

M
Michael R
trustpilot.com Oct 01, 2025

Aosom did an outstanding job with my…

Aosom did an outstanding job with my order of an office chair. I was impressed with the rapid delivery. I was so pleased that I placed an order for a...

B
Bonifacio Llamado
trustpilot.com Oct 01, 2025

Got the order on time as usual.

Got the order o...

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Conclusion

Reviewers most often report fast shipping and products that arrive as described, with multiple mentions of good build quality and safe packaging. Price and value are noted by some customers as a reason to buy, though that point is based on a smaller subset of reviews. A minority of reviews describe delivery or address problems; in several cases customers report either needing to contact the carrier or that the company arranged a prompt replacement. If you consider buying from Aosom, double‑check your shipping address, review assembly instructions before purchase, and keep order/track information handy in case carrier follow‑up is needed.