Many reviews mention orders that never arrived and repeated silence from Apricoat’s support channels. Several customers describe pre-orders left open for a long time and cases where a shipping label was created but the package never went out. Other reviewers report quick delivery, sturdy build quality, and useful details like multiple pockets. Overall, the reviews split between fulfillment/communication breakdowns and strong product performance.
Examples from available reviews (Mar 2021 – Mar 2026).
After confirming the order, the company stopped responding and vanished.
“No order, no responses to my MANY attempts through email, Shop App and Instagram messaging.”
Ordered in 2022 and still received no updates or refund.
“Its been 2.5 years and never received any update on the order”
Apricoat created a shipping label but never sent the package.
“Apricoat created a label but never sent them my package.”
Coat is high quality, reasonably priced, and shipped quickly.
“The Coat is high quality, priced very reasonably, and the shipping was super quick!”
A large share of reviews describes orders that never shipped, deliveries that stalled, and pre-orders left open for months or years. Several people mention shipping labels being created without the item being sent and orders staying marked unfulfilled. A smaller group reports fast delivery and orders fulfilled as expected.
Many reviewers say the jackets feel fairly priced and hold up over years of use. They point to warmth, waterproofing, and practical features as reasons the value feels strong. A few raise concerns about discount code rules and unexpected customs or shipping charges.
Many reviews call out fit, comfort, light weight, and lots of pockets as key day-to-day strengths. Mentions of the website are rare, but when noted, they are positive. A small number of users ask for specific tweaks, such as a double zipper for shorter wearers.
Positive reviews repeatedly mention solid construction, reliable waterproofing, and long wear without problems. Several reviewers describe gear that worked well on trips and continued performing after years of use. A few note sizing or climate limits, though these come up less often.
The most common point is no reply: reviewers describe emails going unanswered, messages ignored, phone numbers that don’t connect, and no tracking after payment. Some say they received RA numbers or surveys but no next steps. A few isolated reviews mention helpful, responsive support, but they are uncommon.
Reviews split sharply between low ratings centered on fulfillment and communication problems and high ratings praising materials and fit. The dataset shows a clear gap between delivery reliability and product performance. Long-unfulfilled orders appear alongside reports of quick shipping and jackets that last.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
After confirming the order, the company stopped responding and vanished.
“No order, no responses to my MANY attempts through email, Shop App and Instagram messaging.”
Over a year passed with no jacket and no replies to emails.
“Never even answered my emails and messages.”
They were charged but received no shipping information or support responses.
“My credit card has been charged. I have not received the quote nor any shipping information.”
The coat was never shipped and email inquiries went unanswered.
“They never shipped the coat, no response via email”
Ordered in 2022 and still received no updates or refund.
“Its been 2.5 years and never received any update on the order”
They never received the coat and received no support response.
“I never received the coat.”
Phone number is disconnected and the order never arrived.
“Their phone number is disconnected.”
They ordered but received no order information and no company response.
“I ordered this on December 2nd and have not received anything about my order.”
Two weeks passed with no delivery and no response from the company.
“I haven’t received my order nearly 2 weeks after ordering.”
Product not sent after two months and the company did not respond.
“Product has never been sent in 2 months and no response from apricoat.”
Order remained unfulfilled for weeks with no updates or notifications.
“As of 12/12/25, the order shows unfulfilled.”
They received confirmation but never the item and couldn't reach support.
“It never arrived. Their phone is disconnected.”
Order did not arrive within promised time and customer service did not respond.
“No response.”
Almost a month passed with no update on the order.
“It's been almost a month and no update on my order which hasn't shipped yet..”
Order did not arrive and company provided no shipping notification or response.
“The coat did not arrive, and there is no notification from Apricoat that it shipped.”
They received a survey before getting product or tracking information.
“Survey sent out before product or tracking number info.”
Over two weeks passed and the coat hasn't arrived; support didn't respond.
“I have yet to receive my coat after ordering more than 2 weeks ago.”
After 13 days, they still had not received their jacket.
“It's been 13 days & no jacket.”
Three orders unfulfilled and the help line number was disconnected.
“I have three unfulfilled orders with Apricoat.”
They did not receive their order from October and got no communication.
“I ordered in October I have not received my item and no communication.”
They haven't received the jacket and got no reply from support.
“SCAM I ordered a jacket on 13 September 25, but I haven't received anything yet.”
They didn't receive the jacket and customer support did not respond.
“I haven't received anything yet.”
They waited two weeks with no response about their order.
“It's been two weeks and the contact don't answer my request about my order”
Website was easy to use and ordering process was smooth.
“Easy to use and navigate site”
Jacket delivered on time and met quality expectations.
“delivered on time and lives up to its promise.”
They emailed customer service twice and received no response.
“I RECEIVED NO RESPONSE!!”
They never received the coat and got no further communication.
“Ordered coat. Never received.”
They did not receive their order despite paying for expedited shipping.
“I didn’t receive my order even though I got expedited shipping.”
Item was too large and support did not respond to exchange requests.
“contacted Support via email several times to initiate an exchange with no response.”
Delivery was fast and the jacket fits well.
“Delivery was very quick; jacket fits great.”
They like the coats' construction and many pockets.
“Well made and enough pockets to make a pocket junkie like me happy”
Order arrived quickly but reviewer won't wear it in extreme heat.
“I received my order quickly.”
Order not delivered, unexpected customs fees, and no responses from Apricoat.
“I had to pay but still no delivery yet.”
Backpack never arrived and company ignored all emails.
“The backpack never arrived.”
Coat is high quality, reasonably priced, and shipped quickly.
“The Coat is high quality, priced very reasonably, and the shipping was super quick!”
They received an RA number but received no return instructions afterward.
“They responded and sent me an RA number and would send further instructions, yet have not.”
Jacket arrived, fits well, and reviewer looks forward to wearing it.
“My jacket arrived today. Fit is great”
No communication and tracking number did not work after ordering.
“No communication from company after order confirmation.”
They ordered years ago and never received the item despite responses.
“Ordered something YEARS ago and still haven’t received it.”
They report 'delivered' items missing and received no responses to inquiries.
“it says it was delivered and I bought the protection thing and I still don’t have it!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Apricoat is a clothing brand that designs and sells outerwear and technical daypacks. Its lineup includes insulated jackets, waterproof shells, and utility backpacks with multiple pockets and compartments. The products focus on weather-resistant fabrics, lightweight insulation, and functional features for everyday wear and outdoor use. Apricoat sells mainly through its online store and offers pre-order releases for some items.