Reviews focus on recurring billing and subscription problems, with customers saying they couldn’t stop ongoing charges. Many buyers report broken or nonworking diffusers and fragrance bottles that arrived leaking. Numerous reviewers describe weak follow-up after issues and long waits for help. One review rates the purchase much higher despite delivery damage, suggesting a small number of less severe experiences.
Examples from available reviews (Dec 2021 – Mar 2026).
Unable to cancel subscription for months and unauthorized payment was taken.
“They won't return calls, they won't let you talk to a live person.”
Scent shipments repeatedly arrived broken and customer service was hard to reach.
“first scent package was broken and the scent all over my mailbox.”
Aggressive subscription enrollment, nonrefundable after use, and poor communication.
“communication was extremely poor.”
Order arrived after two months with damaged, incorrect diffuser and no customer response.
“Do not make a purchase from this firm.”
Several reviews mention long waits for replacements and warranty requests that never get resolved. Support contacts often end without reaching a live agent or getting a next step. A few customers say the team relied on scripted replies instead of fixing the problem.
Multiple customers describe aggressive upgrade pitches and pressure during sales calls. Many complaints cite unauthorized or repeated charges and trouble getting refunds. Several reviewers say they were stuck in expensive contracts that were hard to exit.
Buyers report frequent outreach, including late-night texts, repeated sales calls, and confusing enrollment at checkout. Several orders arrived missing items or without tracking information, which reviewers say added friction. A number of customers found online cancellation hard to complete.
Reviewers often report diffusers that stop working after a few months and bottles that arrive cracked or leaking. Multiple complaints describe scents that don’t match the advertised samples or that give off little to no fragrance. One reviewer reported a severe allergic reaction to the diffuser oils; that case appears rare in the set.
Many reviews mention emails that go unanswered and phone calls that don’t get returned once problems start. Several customers report being promised refunds or cancellations that were never confirmed afterward. Some reviews point to inconsistent shipping carriers and missing tracking updates.
Most reviews are very low-rated and focus on post-sale billing, shipping, and device reliability issues. One higher-scored review suggests an occasional successful delivery or working product, creating a clear contrast in outcomes. Few comments describe complaints being resolved in a satisfactory way.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Sales up-sell, promised refund then representative stopped responding.
“Beware ordering from Aroma 360.”
Aggressive subscription enrollment, nonrefundable after use, and poor communication.
“communication was extremely poor.”
Experienced severe allergy; company demanded and ignored doctor's notes, didn't cancel subscription.
“I suffered a severe allergy to the diffuser oils”
Scent shipments repeatedly arrived broken and customer service was hard to reach.
“first scent package was broken and the scent all over my mailbox.”
Severe criticism of customer service and inconsistent shipping carriers.
“AROMA 36 is a joke of a company.”
Received a broken, leaking bottle packaged in an unsealed ziplock bag.
“it leaked all in the package.”
Unable to cancel subscription for months and unauthorized payment was taken.
“They won't return calls, they won't let you talk to a live person.”
Diffuser produced almost no fragrance and return policy refused refund.
“there was still no noticeable fragrance”
Alleges aggressive upselling, product fails after two weeks, and cancellation difficulty.
“Their product works for maybe two weeks then quite completely.”
Sales calls pressured an upgrade and a subscription was added without consent.
“The customer service is absolutely horrific.”
Part of the order was missing and support was unresponsive after long holds.
“Part of my order was missing”
Faulty diffuser with lengthy replacement delays and refusal to honor UK rights.
“I bought a diffuser which was faulty, and returned for a replacement.”
Cancellation attempts were ignored and the order shipped despite cancellation promises.
“I tried to cancel the subscription three times and was told it was cancelled”
VIP membership poorly supported; service dismisses concerns despite good products.
“Customer service has been beyond frustrating, my concerns were dismissed”
Unit failed after 12 months and customer service provided no help.
“Unit broke after 12 months , no help”
Products lasted only a few months and support refused to help.
“The product only last few months”
Aggressive sales outreach and obstructive, stalled subscription cancellation process.
“Their sales tactics are aggressive: constant emails, texts in the middle of the night”
Order unshipped without tracking and customer service has not responded.
“I have not received any tracking number, and customer service has not responded”
Unable to cancel coercive subscription; company offered impractical, costly options.
“This company's practices are abhorrent and their customer service is abysmal.”
Accuses the company and app of scamming and calls for legal action.
“Pure 100% scamming arse holes”
Reports poor communication, misleading practices, and wasted time and energy.
“This is such a scam.”
Received bottle that did not match the sample and poor support.
“smells no-where like the sample.”
No reply to emails and very poor customer service response.
“This company has the worst customer service.”
Charged interest despite promotions and unresponsive support over years.
“They DO charge interest”
One machine failed and service is unresponsive while billing continues.
“one stopped working.”
Reports deceptive upgrade tactics and unusable 'mystery' voucher terms.
“a company which scams customers for anything they can.”
Products fail or break and the company provides poor support.
“the products stop working”
Received broken oils and an allegedly nonfunctional machine with poor support.
“Customer service is a shit show.”
Sales rep pressured upgrade and charged $700 without permission.
“they charged my credit card $700 without my permission!!!”
Order not shipped, no tracking, and support unresponsive.
“I sent multiple emails to support with no response.”
Diffuser noisy, warranty unaddressed, and no customer response.
“I have received zero response from emails and help tickets!”
Unauthorized charges, repeated billing, and harassing sales calls reported.
“clearly fraudulent.”
Claims being scammed and awaiting a refund for four months.
“They scam me .”
Could not reach VIP support, unable to cancel, and unreliable products.
“Customer service is polite but powerless”
Communication is abysmal and cancelling subscriptions is very difficult.
“Communication is abysmal;”
Received duplicate gift codes and no resolution from customer service.
“Horrible customer service by Valery Z.”
Scammed into an unwanted upgrade and stuck in an expensive contract.
“If I could give 0 starts I would”
Warns that signing expensive contracts leads to no response or resolution.
“DON'T SIGN A CONTRACT FOR $1,000'S OF DOLLARS OR YOU WILL NEVER HEAR FROM THEM AGAIN!”
Machines frequently fail and company won't honor service or contracts.
“This company is the biggest scam in the world”
Received a defective diffuser, returned it, and got no replacement or compensation.
“Awful customer service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Aroma360 sells scent diffusers and fragrance oils for home and commercial use. Its lineup includes single-room diffuser units, fragrance refills, sample scent kits, and related accessories. Retail stores, hotels, and offices often use these scent systems to create a branded atmosphere. Products and specifications are listed on the Aroma360 website and sold through authorized resellers.