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We Collect & Analyze Reviews

Aroma360
Experiences & Reviews

Aroma360 is a company that supplies scent delivery systems, fragrance oils, and scent-marketing services for commercial and consumer settings. Offerings typically include electric diffusers, fragrance formulations, installation and maintenance services, and recurring fragrance supply or subscription options. Information seekers often compare hardware reliability, subscription terms, warranty coverage and corporate support when researching the company.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 5%
Latest Review 17d
Overall Rating
1.1

Our Analysis

🎯

Service quality

Many reviewers report unresponsive or ineffective customer support, unresolved warranty or replacement requests, and repeated escalation failures.

Share of mentions
20%
Weak
💰

Value for money

Frequent complaints concern unexpected or unauthorized charges, confusing subscription terms, and vouchers or refunds that did not work as expected.

Share of mentions
20%
Weak
⚡

User experience

A few reviewers describe confusing subscription flows and an unreachable ‘VIP’ channel, and report difficulty cancelling or resolving billing online.

Share of mentions
3%
Mixed
🔧

Product quality

Several customers report defective diffusers, damaged or rusty components, and fragrances that do not match samples or fail prematurely.

Share of mentions
11%
Weak
📞

Communication

Frequent reports of unanswered emails, long hold times, disconnected chats, repeated sales calls and no timely follow-up from staff.

Share of mentions
23%
Weak
⭐

Overall experience

Most reviewers describe negative overall experiences, citing billing problems, poor service response and product reliability issues.

Share of mentions
23%
Weak

View all 21 public customer reviews – filtered by relevance →

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Data Collection

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AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

K
Kelsey Crittenden
trustpilot.com Oct 01, 2025

This is such a scam

This is such a scam. Poor communication, mis...

B
Bogdan Oancea
trustpilot.com Oct 01, 2025

Disappointed - VERY

Disappointed Ordered a sample trial vials, and we decided Desert Rose fragrance. We placed the order for 200 ml bottle, and when it arrived we realize...

W
William Horn
trustpilot.com Oct 01, 2025

Aroma360 customer service is HORRIBLE

Actual email I sent them and still no reply. I am very disappointed you have never replied to my email I sent on September 17, 2025. It seems the enti...

R
Rhonda McLain
trustpilot.com Oct 01, 2025

I must agree with all the 1star…

I must agree with all the 1star reviews. Do not get taken in by the interest free diffuser and oil subscription. They DO charge interest and now tha...

T
Taylor Williams
trustpilot.com Oct 01, 2025

Aroma 360 RIPOFF

I purchased two musuem machines its been a year now and one stopped working. The customer service is horrible at this place. They barely speak english...

K
KG
trustpilot.com Oct 01, 2025

Don't order from here

Don't order from here. They will contact you to say you need to upgrade and try to sell a subscription. The mystery gift which you can add is a £50 vo...

L
Laura Hawk
trustpilot.com Oct 01, 2025

This is hands down the worst company…

This is hands down the worst company I've ever used have put these units in clients homes and have used it myself for 5 years...the customer se...

M
Mindy Lambourne
trustpilot.com Oct 01, 2025

I am so beyond tired of this company

I am so beyond tired of this company. They are the biggest waste of time. $210.00 for oils and a VIP memebership this is what yuo get. Broken oils up[...

T
TG
trustpilot.com Oct 01, 2025

I ordered the starter kit that come…

I ordered the starter kit that come with an oil , then I received a call a day later telling me I should upgrade to the bigger model and pay a monthly...

L
Lea
trustpilot.com Oct 01, 2025

Took money, no products

I placed an order nearly two weeks ago and it still hasn’t shipped. I had a rep to tell me the order will be shipped in the next 2 days - still don’t...

W
Wendy Griggs
trustpilot.com Oct 01, 2025

Got roped into an expensive machine and…

Got roped into an expensive machine and oil subscription. My diffuser is making noises and it has a warranty and I hav...

P
Palace Concierge
trustpilot.com Oct 01, 2025

Extremely Disappointing and Unethical Business Practicesnd scents from…

I purchased machines and scents from Aroma360 on June 5, 2025, for $2,673.36. A week later, on June 13, 2025, they charged my card another $681.32, wh...

S
Sunny Allen
trustpilot.com Oct 01, 2025

They scam me

They scam me . I been trying to ge...

A
Anthony
trustpilot.com Oct 01, 2025

⭐ 1 Star

⭐ 1 Star If I could give zero stars, I would. My experience with Aroma360 has been extremely frustrating and feels deceptive. I signed up believing I...

C
Chris Pass
trustpilot.com Oct 01, 2025

Communication is abysmal

Communication is abysmal; they will make it very difficult to cancel a sub...

J
Jennifer G
trustpilot.com Oct 01, 2025

Horrible scam company

Horrible customer service by Valery Z. The company sent me my “mystery gift”, that I purchased on September 5th, which was a $50 gift card code via em...

M
Melissa Attebury Rouser
trustpilot.com Oct 01, 2025

If I could give 0 starts I would

If I could give 0 starts I would. I was scammed into upgrading not realizing I was stuck in a very expensive...

G
Gina Martinez
trustpilot.com Oct 01, 2025

DON'T SIGN A CONTRACT FOR $1,000'S OF…

DON'T SIGN A CONTRACT FOR $1,000'S OF DOLL...

P
Pamela Ryan
trustpilot.com Oct 01, 2025

This company is the biggest scam in the…

This company is the biggest scam in the world their sense smell, beautiful they can’t stand by their machines which constantly have problems and then...

T
Tina Murrin
trustpilot.com Oct 01, 2025

Awful customer service

Awful customer service I ordered a 360 Aroma diffuser that can defective and the customer experience was awful. For a company that prides themselves o...

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Conclusion

The reviewed sample shows recurring customer-reported problems across support responsiveness, billing/subscription handling, and product reliability. Examples include delayed or missing shipments, unauthorized or repeat charges, difficulty cancelling subscriptions, and defective or mismatched diffusers and fragrances. Consumers researching Aroma360 should carefully read subscription and warranty terms, confirm cancellation and refund policies in writing, and retain order and communication records. If billing irregularities occur, consider contacting your card issuer and documenting all contacts with customer support before escalating to third-party dispute or regulatory channels.