The reviewed sample shows recurring customer-reported problems across support responsiveness, billing/subscription handling, and product reliability. Examples include delayed or missing shipments, unauthorized or repeat charges, difficulty cancelling subscriptions, and defective or mismatched diffusers and fragrances. Consumers researching Aroma360 should carefully read subscription and warranty terms, confirm cancellation and refund policies in writing, and retain order and communication records. If billing irregularities occur, consider contacting your card issuer and documenting all contacts with customer support before escalating to third-party dispute or regulatory channels.
Examples from available reviews (Dec 2021 – Feb 2026).
Order arrived after two months with damaged, incorrect diffuser and no customer response.
“Do not make a purchase from this firm.”
Unauthorized charges, repeated billing, and harassing sales calls reported.
“clearly fraudulent.”
Could not reach VIP support, unable to cancel, and unreliable products.
“Customer service is polite but powerless”
Products fail or break and the company provides poor support.
“the products stop working”
Many reviewers report unresponsive or ineffective customer support, unresolved warranty or replacement requests, and repeated escalation failures.
Frequent complaints concern unexpected or unauthorized charges, confusing subscription terms, and vouchers or refunds that did not work as expected.
A few reviewers describe confusing subscription flows and an unreachable ‘VIP’ channel, and report difficulty cancelling or resolving billing online.
Several customers report defective diffusers, damaged or rusty components, and fragrances that do not match samples or fail prematurely.
Frequent reports of unanswered emails, long hold times, disconnected chats, repeated sales calls and no timely follow-up from staff.
Most reviewers describe negative overall experiences, citing billing problems, poor service response and product reliability issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Do not make a purchase from this firm.
I made a purchase of a scented diffuser from Aroma 360
It took two months for my product to arrive.
Do not make a purchase from this firm.
Poor customer service, the poor product they are offering; the box looks like it has been dropped, kicked, and gotten wet; the diffuser cables have rust on them; the fit and finishing are poor; I received a black color instead of the requested white color.
All of my attempts to contact them in order to swap the item for a white one have been fruitless.
They don't respond to my emails and don't pick up the phone when I call.
It was an extremely horrible experience.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Aroma360 is a company that supplies scent delivery systems, fragrance oils, and scent-marketing services for commercial and consumer settings. Offerings typically include electric diffusers, fragrance formulations, installation and maintenance services, and recurring fragrance supply or subscription options. Information seekers often compare hardware reliability, subscription terms, warranty coverage and corporate support when researching the company.