The reviewed sample shows recurring customer-reported problems across support responsiveness, billing/subscription handling, and product reliability. Examples include delayed or missing shipments, unauthorized or repeat charges, difficulty cancelling subscriptions, and defective or mismatched diffusers and fragrances. Consumers researching Aroma360 should carefully read subscription and warranty terms, confirm cancellation and refund policies in writing, and retain order and communication records. If billing irregularities occur, consider contacting your card issuer and documenting all contacts with customer support before escalating to third-party dispute or regulatory channels.
Examples from available reviews (Dec 2021 – Feb 2026).
Order arrived after two months with damaged, incorrect diffuser and no customer response.
“Do not make a purchase from this firm.”
Unauthorized charges, repeated billing, and harassing sales calls reported.
“clearly fraudulent.”
Could not reach VIP support, unable to cancel, and unreliable products.
“Customer service is polite but powerless”
Products fail or break and the company provides poor support.
“the products stop working”
Many reviewers report unresponsive or ineffective customer support, unresolved warranty or replacement requests, and repeated escalation failures.
Frequent complaints concern unexpected or unauthorized charges, confusing subscription terms, and vouchers or refunds that did not work as expected.
A few reviewers describe confusing subscription flows and an unreachable ‘VIP’ channel, and report difficulty cancelling or resolving billing online.
Several customers report defective diffusers, damaged or rusty components, and fragrances that do not match samples or fail prematurely.
Frequent reports of unanswered emails, long hold times, disconnected chats, repeated sales calls and no timely follow-up from staff.
Most reviewers describe negative overall experiences, citing billing problems, poor service response and product reliability issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Sales up-sell, promised refund then representative stopped responding.
“Beware ordering from Aroma 360.”
Aggressive subscription enrollment, nonrefundable after use, and poor communication.
“communication was extremely poor.”
Experienced severe allergy; company demanded and ignored doctor's notes, didn't cancel subscription.
“I suffered a severe allergy to the diffuser oils”
Scent shipments repeatedly arrived broken and customer service was hard to reach.
“first scent package was broken and the scent all over my mailbox.”
Severe criticism of customer service and inconsistent shipping carriers.
“AROMA 36 is a joke of a company.”
Received a broken, leaking bottle packaged in an unsealed ziplock bag.
“it leaked all in the package.”
Unable to cancel subscription for months and unauthorized payment was taken.
“They won't return calls, they won't let you talk to a live person.”
Diffuser produced almost no fragrance and return policy refused refund.
“there was still no noticeable fragrance”
Alleges aggressive upselling, product fails after two weeks, and cancellation difficulty.
“Their product works for maybe two weeks then quite completely.”
Sales calls pressured an upgrade and a subscription was added without consent.
“The customer service is absolutely horrific.”
Part of the order was missing and support was unresponsive after long holds.
“Part of my order was missing”
Faulty diffuser with lengthy replacement delays and refusal to honor UK rights.
“I bought a diffuser which was faulty, and returned for a replacement.”
Cancellation attempts were ignored and the order shipped despite cancellation promises.
“I tried to cancel the subscription three times and was told it was cancelled”
VIP membership poorly supported; service dismisses concerns despite good products.
“Customer service has been beyond frustrating, my concerns were dismissed”
Unit failed after 12 months and customer service provided no help.
“Unit broke after 12 months , no help”
Products lasted only a few months and support refused to help.
“The product only last few months”
Aggressive sales outreach and obstructive, stalled subscription cancellation process.
“Their sales tactics are aggressive: constant emails, texts in the middle of the night”
Order unshipped without tracking and customer service has not responded.
“I have not received any tracking number, and customer service has not responded”
Unable to cancel coercive subscription; company offered impractical, costly options.
“This company's practices are abhorrent and their customer service is abysmal.”
Accuses the company and app of scamming and calls for legal action.
“Pure 100% scamming arse holes”
Reports poor communication, misleading practices, and wasted time and energy.
“This is such a scam.”
Received bottle that did not match the sample and poor support.
“smells no-where like the sample.”
No reply to emails and very poor customer service response.
“This company has the worst customer service.”
Charged interest despite promotions and unresponsive support over years.
“They DO charge interest”
One machine failed and service is unresponsive while billing continues.
“one stopped working.”
Reports deceptive upgrade tactics and unusable 'mystery' voucher terms.
“a company which scams customers for anything they can.”
Products fail or break and the company provides poor support.
“the products stop working”
Received broken oils and an allegedly nonfunctional machine with poor support.
“Customer service is a shit show.”
Sales rep pressured upgrade and charged $700 without permission.
“they charged my credit card $700 without my permission!!!”
Order not shipped, no tracking, and support unresponsive.
“I sent multiple emails to support with no response.”
Diffuser noisy, warranty unaddressed, and no customer response.
“I have received zero response from emails and help tickets!”
Unauthorized charges, repeated billing, and harassing sales calls reported.
“clearly fraudulent.”
Claims being scammed and awaiting a refund for four months.
“They scam me .”
Could not reach VIP support, unable to cancel, and unreliable products.
“Customer service is polite but powerless”
Communication is abysmal and cancelling subscriptions is very difficult.
“Communication is abysmal;”
Received duplicate gift codes and no resolution from customer service.
“Horrible customer service by Valery Z.”
Scammed into an unwanted upgrade and stuck in an expensive contract.
“If I could give 0 starts I would”
Warns that signing expensive contracts leads to no response or resolution.
“DON'T SIGN A CONTRACT FOR $1,000'S OF DOLLARS OR YOU WILL NEVER HEAR FROM THEM AGAIN!”
Machines frequently fail and company won't honor service or contracts.
“This company is the biggest scam in the world”
Received a defective diffuser, returned it, and got no replacement or compensation.
“Awful customer service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Aroma360 is a company that supplies scent delivery systems, fragrance oils, and scent-marketing services for commercial and consumer settings. Offerings typically include electric diffusers, fragrance formulations, installation and maintenance services, and recurring fragrance supply or subscription options. Information seekers often compare hardware reliability, subscription terms, warranty coverage and corporate support when researching the company.