Reviewers most often praise Art.com for an easy-to-use website, broad selection, and generally good print and framing quality. Many customers report well-packed shipments, quick replacements when problems occur, and responsive customer service. However, a minority of reviews describe long back-orders, missing deliveries, ignored emails, or packaging that caused visible damage. Prospective buyers should weigh strong examples of product quality and service responsiveness against occasional fulfillment or packaging failures and consider tracking and insurance for valuable orders.
Examples from available reviews (Jun 2020 – Feb 2026).
Order arrived incomplete with poor print quality and unresponsive customer service.
“My email to the company went completely ignored.”
Customer service replaced a poorly made framed print promptly.
“they apologized and immediately sent out a new one”
Customer appreciated price, craftsmanship, selection, packaging, and timely delivery.
“I like the price and craftsmanship”
Prints arrived squashed in triangular boxes, causing visible fold lines.
“they were squashed in shipping, resulting in fold lines in the print”
Most reviewers report timely shipping and helpful service; a minority describe long back-orders, missing items and unfulfilled shipments.
Multiple reviewers highlight reasonable prices, sales and good craftsmanship; a few say value suffered when items arrived damaged or not delivered.
Customers frequently describe an easy-to-navigate site, straightforward checkout and wide selection that made finding and ordering prints simple.
Many reviewers praise print, framing and packaging quality; a smaller number report defects, smudges, cracks or packaging that caused damage in transit.
Most customers report responsive, helpful customer service and prompt replies; a few reviewers experienced ignored emails or slow follow-up.
Overall feedback trends positive with repeat buyers and satisfied customers, balanced by isolated reports of delivery issues and non-response.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Wrong size was received but customer received a quick replacement.
“Received the wrong size, but it was quickly replaced.”
Customer loved the selection and perceived value.
“I love the selection and value!”
Order arrived safely, well packed, with good selection at reasonable price.
“Order arrived safely and was packed very well.”
Printed pictures appeared significantly different than online images, prompting dissatisfaction.
“your representation of the products was poor.”
Item arrived completely damaged with broken glass and bent frame.
“Item came completely damaged”
Initial package went missing but customer service provided a helpful replacement.
“customer service was very helpful in getting me a replacement.”
Customer found many great selections to choose from.
“Great selections to choose from”
Print was beautiful and arrived quickly.
“Beautiful print! Came quickly too!”
Delivery was timely and the artwork matched its description.
“Timely delivery and accurate representation of artwork.”
Customer complained about crooked trim but received no reply.
“I wrote to you about the crooked trim job but have received no reply”
Photograph fit perfectly in office and the customer was glad with purchase.
“The photograph is perfect in my office”
Print quality was good but handling during packaging caused marks and kinks.
“1 had a pen mark on it, 8 others had kinks in the print”
Canvas arrived in perfect condition on time and was carefully wrapped.
“It was wrapped with great care and arrived in perfect condition on time.”
Customer praised both print quality and customer service.
“Excellent prints and excellent customer service”
Print matched description and was well packed.
“The print was just as described and well packed”
Artwork was exceptional and arrived in good order and on time.
“Exceptional artwork.”
Product was described as very well made.
“A very well made product.”
Three purchases were great but the fourth was disappointing.
“Three of our purchases were great the fourth, not so much.”
Found desired print and plans to be a repeat customer.
“I found what I was looking for.”
Impressed by choices and delivery, but wood frame assembly had visible gaps.
“Disappointed with the quality of the assembly of the wood frame. There are visible gaps.”
Product arrived in perfect condition and was delivered quickly.
“came out perfect and quickly”
Customer appreciated price, craftsmanship, selection, packaging, and timely delivery.
“I like the price and craftsmanship”
Buyer was very pleased with their purchase.
“Very pleased with my purchase.”
Customer praised print quality, packaging, communication, and service.
“Great quality prints, packaging, communication, and service!”
Canvas print arrived quickly, well protected, and beautifully finished.
“It came quickly, was packaged in a way that it was completely protected”
Found desired print easily and got it in a timely manner.
“I found exactly what I was looking for.”
Picture exceeded expectations and looks great in family room.
“Picture is perfect!”
Order marked delivered but customer did not receive the package.
“I did not receive the package.”
Picture and framing arrived on time and matched listing.
“Picture and framing were as shown.”
Customer service replaced a poorly made framed print promptly.
“they apologized and immediately sent out a new one”
Customer praised the company's customer service as wonderful.
“Customer Service was wonderful”
Large selection with good quality and affordable prices.
“good quality and great prices for those on a budget”
Ordering was easy and the picture looked great.
“Easy to order and picture looks great”
Website was easy to navigate with relatively short response time.
“The site is easy to navigate and response time is relatively short.”
Artwork arrived perfectly packed, framed, and the customer was very pleased.
“Art work arrived in perfect condition, expertly packed, and is beautifully framed.”
Prints arrived squashed in triangular boxes, causing visible fold lines.
“they were squashed in shipping, resulting in fold lines in the print”
Product was nice with excellent packaging but shipping took longer.
“The product was very nice, the packaging was excellent.”
Customer was pleased; colors were vibrant and looked great framed.
“The colours are vibrant and look great in the frames I have.”
Website offered great displays, easy navigation, discounts, and good service.
“Great web site, great displays, ease of navigation, frequent discount offers and excellent customer service!”
Easy to find desired item and place the order.
“Easy to find what I wanted; easy to place order.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Art.com is an online retailer focused on wall art and home decor, offering prints, framed pieces, canvas wraps and posters via an e-commerce platform. The site typically provides framing and print options, a large searchable catalog, and shipping to consumer addresses. People researching Art.com commonly look for terms like framed prints, canvas art, wall decor, print framing options, packaging and shipping. This summary is aimed at shoppers comparing customer feedback and product reliability before purchasing framed or canvas art online.