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We Collect & Analyze Reviews

Aspinal of London
Experiences & Reviews

Aspinal of London is a UK-based leather goods brand selling handbags, wallets and accessories through retail boutiques and an online store. The company focuses on crafted leather items and offers personalised finishing and gift packaging alongside standard retail and delivery services.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 81%
Latest Review 20d
Overall Rating
4.3

Our Analysis

🎯

Service quality

Reviews show mixed service: many customers praise helpful in-store staff and quick issue resolution, while others report slow or unresponsive after-sales and repair delays.

Share of mentions
10%
Mixed
💰

Value for money

Few reviews address price directly: some say products feel worth the cost, but a small number cite repair charges or defects that reduce perceived value.

Share of mentions
4%
Mixed
⚡

User experience

Most reviewers report smooth online ordering, clear product images, fast international shipping and careful packaging; a minority experienced missing items or delivery issues.

Share of mentions
23%
Strong
🔧

Product quality

Majority praise leather, stitching and finish as high quality; several reviews report isolated defects (unravelled stitching, ripped corners, missing parts).

Share of mentions
26%
Strong
📞

Communication

Many customers note timely order updates and tracking; a subset report problematic email support, disagreements over product issues and slow follow-up.

Share of mentions
12%
Mixed
⭐

Overall experience

Overall impressions are largely positive, driven by product quality and delivery; a smaller group experienced defects or poor aftercare that affected their satisfaction.

Share of mentions
26%
Strong

View all 21 public customer reviews – filtered by relevance →

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

S
Shaw family
trustpilot.com Oct 01, 2025

Amazing customer service in store

Visited the Royal Exchange store this week and the staff were amazing, they are a real credit to the company. They could not have been more helpf...

R
Roxy Warne
trustpilot.com Oct 01, 2025

Amazing company and amazing customer…

Amazing company and amazing customer service, I had a wallet personalised with my order. unfortunately when it arrived the personalisation embellishme...

M
Muhammed Noufel
trustpilot.com Oct 01, 2025

Excellent quality and professional…

Excellent quality and professional handling of delivery etc. The only proble...

N
NIZAR
trustpilot.com Oct 01, 2025

Wonderful experience

Wonderful experience. I ordered lovely passport holders and have received as describ...

m
ma na
trustpilot.com Oct 01, 2025

AVOID

AVOID Ordered some earrings plus gift packaging . Fortunately opened before giving. Found only one earing inside the storage pouch..which itself was i...

B
Bladerunner
trustpilot.com Oct 01, 2025

Sublime

Excellent updates, delivered on time, packaged superbly. I...

M
Mr Maccallum
trustpilot.com Oct 01, 2025

Making the order online was trouble free

Making the order online was straightforward. Kept up to date with the progress of order delivery. Parcel was delivered by courier...

T
Thomas Durr
trustpilot.com Oct 01, 2025

Ordered a new folio from the men’s…

Ordered a new folio from the men’s collection to be shipped to Western Australia. Fr...

M
Mandy W
trustpilot.com Oct 01, 2025

Quick delivery of personalised goods

Everything arrived within a week of ordering and was beautifully packaged. This was quick considering one item wa...

K
Karen Clements
trustpilot.com Oct 01, 2025

Disappointing

Lovely leather, lovely packaging. Unfortunately the bag had no integral pockets, just a flap that looked as if it had been added as an afterthought an...

Z
Zdeno Gafrik
trustpilot.com Oct 01, 2025

Terrible customer care

My review in this very moment is based on experience with customer care. Which is actually not existing. Me and my husband loved design and products f...

M
Maureen Jalili
trustpilot.com Oct 01, 2025

Beautiful products

Very intuitive website, easy to use. Product, enamelled...

F
Frank C
trustpilot.com Oct 01, 2025

Top class,quality credit card holder

Ordered a gents leather slim credit card holder, with gold initials applied, in the cognac colourway; it looks classy and top quality! Arrived within...

D
Don S
trustpilot.com Oct 01, 2025

Dismal Customer Service

Ordered Navy after seeing in person online as I could not take on plane back with me to Australia. Received black but argued over a hour with customer...

K
Kenny Bamgboye
trustpilot.com Oct 01, 2025

Just what I wanted for the festival…

Just what I wanted for the festival coming...

M
MAH
trustpilot.com Oct 01, 2025

Thanks Aspinal Of London

Special thanks to the team members; sales and marketing for their great assistance to make online purchase...

L
Lynne
trustpilot.com Oct 01, 2025

Wonderful bag shopping experience

Just purchased a bag from Aspinal of London and it was a seamless experience. The bags are easy to look at on the website wi...

J
J G E Parkes
trustpilot.com Oct 01, 2025

Nice piece of kit

...

M
Manuel Basilio
trustpilot.com Oct 01, 2025

Very happy with the item I purchased…

Very happy with the item I pu...

J
J Brown
trustpilot.com Oct 01, 2025

Beautifully and carefully wrapped and…

Beautifully and carefully wrapped...

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Conclusion

Reviews of Aspinal of London commonly highlight strong product quality, with multiple customers praising leather, finish and packaging. Shipping and online ordering are frequently described as fast and reliable, including international delivery. However, a noticeable minority report product defects and slow or unsatisfactory after-sales responses, particularly around repairs and email follow-up. If you are considering a purchase, review recent customer-care reports and inspect items on receipt; where available, use tracked delivery and verify personalised finishes on arrival.