Customers often praise Aspinal of London for strong materials, gift-ready packaging, and welcoming in-store service. Many orders arrive well presented and match the product descriptions. A steady run of complaints points to returns, refunds, and service issues that stay unresolved. Delivery updates and after-sale communication draw mixed reactions.
Examples from available reviews (Sep 2022 – Mar 2026).
High-quality briefcase arrived quickly and looked exceptional.
“quality and craftsmanship that Aspinal of London is known for.”
In-store staff were very helpful and made me feel valued.
“the staff were amazing, they are a real credit to the company.”
I returned a damaged item which Aspinal of London received in December, and requested a replacement. I was told this would take up to 10 working days....
“I returned a damaged item which Aspinal of London received in December, and requested a replacement. I was told this would take up to 10 working days....”
Received double order, returned unopened item, refund delayed weeks.
“I was sent a double order and charged twice by mistake .”
Multiple reviews describe refunds that fail to arrive or arrive late after returns. Several customers say they received the wrong item, were charged twice, or got automated replies instead of active help. A smaller set mentions strong in-store service and a few fast fixes.
Only a few reviews talk directly about price versus value. When price comes up, customers link good value to product quality. There is limited evidence to judge overall feelings about pricing.
Shoppers describe the online checkout and product pages as clear and easy to use. Several mention smooth purchases, next-day or otherwise quick delivery options, and good in-store visits. A minority say they needed several tries to get personalization right, which interrupted the buying process.
Many reviews praise the leather, finish, and luxury packaging across bags, wallets, and accessories. Reported problems appear less often and are specific, such as stitching failure and one missing earring. Customers frequently connect the high perceived quality with satisfaction with the final item.
A repeating point is the lack of proactive updates on delivery and refund progress. A smaller group highlights clear, excellent communication from staff. Complaints often cite automated chat replies and no follow-up from customer service.
Reviews split between strong product satisfaction and sharp frustration with after-sales support. Many five-star reviews focus on craftsmanship and presentation. Many one-star reviews center on unresolved returns and refunds that are slow or never arrive, creating sharply divided experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Attended a special event with champagne and enjoyed the new collection.
“We were treated to pink champagne and beautiful cakes”
Regent Street store offered thoughtful, non-intrusive assistance and a lovely visit.
“It was a lovely shopping experience, much thoughtfulness without being intrusive.”
Reviewer rates communication, quality, and service all as excellent.
“Excellent communication, excellent quality, excellent service.”
Gorgeous bag with prompt delivery and great quality at a good price.
“gorgeous bag and prompt delivery.”
Personalised iPhone case arrived quickly and looks marvellous.
“it looks marvellous”
Easy ordering and speedy delivery; both cases are beautiful quality.
“Easy ordering very speedy delivery”
Returned a damaged item and waited nearly two months with no resolution.
“No replacement, no refund, and no proactive updates”
Laptop case return unresolved and customer service failed to provide updates.
“I am still awaiting an update.”
Customer says wrong glove size shipped and return process was obstructive.
“how can I frustrate the customer”
Reviewer states that everything about the purchase was perfect.
“Everything was perfect!”
Card wallet was good quality, but delivery delays and poor communication annoyed reviewer.
“reason for losing a star, was the length of time delivery took and the lack of communication”
Good product quality but slow delivery and poor communication.
“lack of communication regarding my order and delivery.”
Sent a double order, charged twice, and refund processing has been lengthy.
“I was sent a double order and charged twice by mistake .”
Received double order, returned unopened item, refund delayed weeks.
“I was sent a double order and charged twice by mistake .”
Leather briefcase arrived quickly and has an exceptional look and finish.
“I found its look and finish to be exceptional.”
High-quality briefcase arrived quickly and looked exceptional.
“quality and craftsmanship that Aspinal of London is known for.”
Cufflinks arrived beautifully gift-wrapped and were high quality, pleasing the recipient.
“The box being gift wrapped was stunning”
Cufflinks arrived beautifully gift-wrapped and recipient was very happy.
“Love, love, love how the cufflinks turned up.”
Incorrect strap sizing and slow refund processing with automated responses caused frustration.
“no refund has been received.”
Incorrect strap sizing returned; refund delayed with automated responses.
“I keep getting bot style responses saying they’ve received my return”
Superb customer service and a stunning handbag made ordering easy for the reviewer.
“The customer service was superb”
Helpful customer service and stunning handbag quality met expectations.
“The customer service was superb”
Purchase was very easy and the reviewer is excited about their new bag.
“Oh my word you made it so very easy to purchase my new favorite bag.”
Very easy purchase and extremely pleased with new favorite bag.
“It is so fabulous in every way.”
Personalised keyring required three attempts before correct, causing delay and frustration.
“I feel like I didn't buy a present but a job!”
Personalisation was repeatedly incorrect, causing multiple returns and delays.
“the personalisation was right justified, not in the center of the loop keyring.”
Return was received but there was no refund update and chat support failed.
“Zero response from Customer Service with regards to refund.”
No customer-service response and no refund update after returns.
“Zero response from Customer Service with regards to refund.”
Return acknowledged but refund delayed due to manual processing and perceived unfairness.
“it would not be accepted until manually processed”
Return processing delays and perceived unfair prioritization of customers.
“This explanation felt insulting and gave the clear impression”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Aspinal of London is a British luxury brand that designs and sells leather handbags, wallets, travel accessories, and small leather goods. Many items can be personalized, including monogramming on leather accessories. You can buy products on the company website, as well as in its boutiques and concessions. The company highlights traditional leather craftsmanship and uses structured packaging made for gifting and presentation.