Reviews of Aspinal of London commonly highlight strong product quality, with multiple customers praising leather, finish and packaging. Shipping and online ordering are frequently described as fast and reliable, including international delivery. However, a noticeable minority report product defects and slow or unsatisfactory after-sales responses, particularly around repairs and email follow-up. If you are considering a purchase, review recent customer-care reports and inspect items on receipt; where available, use tracked delivery and verify personalised finishes on arrival.
Examples from available reviews (Sep 2022 – Feb 2026).
Personalisation issue resolved quickly with a replacement and great service.
“Aspinal of London (Alice) delt with it amazingly.”
Large-order customers experienced damaged items and unresponsive customer care.
“no other email came.”
One earring was initially missing due to packaging but was found.
“Found only one earing inside the storage pouch..”
Online ordering was straightforward and the item matched the description.
“Making the order online was straightforward.”
Reviews show mixed service: many customers praise helpful in-store staff and quick issue resolution, while others report slow or unresponsive after-sales and repair delays.
Few reviews address price directly: some say products feel worth the cost, but a small number cite repair charges or defects that reduce perceived value.
Most reviewers report smooth online ordering, clear product images, fast international shipping and careful packaging; a minority experienced missing items or delivery issues.
Majority praise leather, stitching and finish as high quality; several reviews report isolated defects (unravelled stitching, ripped corners, missing parts).
Many customers note timely order updates and tracking; a subset report problematic email support, disagreements over product issues and slow follow-up.
Overall impressions are largely positive, driven by product quality and delivery; a smaller group experienced defects or poor aftercare that affected their satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Attended a special event with champagne and enjoyed the new collection.
“We were treated to pink champagne and beautiful cakes”
Regent Street store offered thoughtful, non-intrusive assistance and a lovely visit.
“It was a lovely shopping experience, much thoughtfulness without being intrusive.”
Reviewer rates communication, quality, and service all as excellent.
“Excellent communication, excellent quality, excellent service.”
Gorgeous bag with prompt delivery and great quality at a good price.
“gorgeous bag and prompt delivery.”
Personalised iPhone case arrived quickly and looks marvellous.
“it looks marvellous”
Easy ordering and speedy delivery; both cases are beautiful quality.
“Easy ordering very speedy delivery”
Returned a damaged item and waited nearly two months with no resolution.
“No replacement, no refund, and no proactive updates”
Laptop case return unresolved and customer service failed to provide updates.
“I am still awaiting an update.”
Customer says wrong glove size shipped and return process was obstructive.
“how can I frustrate the customer”
Reviewer states that everything about the purchase was perfect.
“Everything was perfect!”
Card wallet was good quality, but delivery delays and poor communication annoyed reviewer.
“reason for losing a star, was the length of time delivery took and the lack of communication”
Good product quality but slow delivery and poor communication.
“lack of communication regarding my order and delivery.”
Sent a double order, charged twice, and refund processing has been lengthy.
“I was sent a double order and charged twice by mistake .”
Received double order, returned unopened item, refund delayed weeks.
“I was sent a double order and charged twice by mistake .”
Leather briefcase arrived quickly and has an exceptional look and finish.
“I found its look and finish to be exceptional.”
High-quality briefcase arrived quickly and looked exceptional.
“quality and craftsmanship that Aspinal of London is known for.”
Cufflinks arrived beautifully gift-wrapped and were high quality, pleasing the recipient.
“The box being gift wrapped was stunning”
Cufflinks arrived beautifully gift-wrapped and recipient was very happy.
“Love, love, love how the cufflinks turned up.”
Incorrect strap sizing and slow refund processing with automated responses caused frustration.
“no refund has been received.”
Incorrect strap sizing returned; refund delayed with automated responses.
“I keep getting bot style responses saying they’ve received my return”
Superb customer service and a stunning handbag made ordering easy for the reviewer.
“The customer service was superb”
Helpful customer service and stunning handbag quality met expectations.
“The customer service was superb”
Purchase was very easy and the reviewer is excited about their new bag.
“Oh my word you made it so very easy to purchase my new favorite bag.”
Very easy purchase and extremely pleased with new favorite bag.
“It is so fabulous in every way.”
Personalised keyring required three attempts before correct, causing delay and frustration.
“I feel like I didn't buy a present but a job!”
Personalisation was repeatedly incorrect, causing multiple returns and delays.
“the personalisation was right justified, not in the center of the loop keyring.”
Return was received but there was no refund update and chat support failed.
“Zero response from Customer Service with regards to refund.”
No customer-service response and no refund update after returns.
“Zero response from Customer Service with regards to refund.”
Return acknowledged but refund delayed due to manual processing and perceived unfairness.
“it would not be accepted until manually processed”
Return processing delays and perceived unfair prioritization of customers.
“This explanation felt insulting and gave the clear impression”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Aspinal of London is a UK-based leather goods brand selling handbags, wallets and accessories through retail boutiques and an online store. The company focuses on crafted leather items and offers personalised finishing and gift packaging alongside standard retail and delivery services.