Reviews Analyzed
21
We Collect & Analyze Reviews
Atterley
Experiences & Reviews
Atterley is an online fashion marketplace focused on branded clothing, shoes and accessories. The platform lists items from boutiques and resellers, used by shoppers seeking new and pre-owned designer pieces. When researching Atterley, check listing details, seller policies and payment protections before purchasing.
Overview & Key Metrics
Positive Sentiment
43%
Latest Review
24d
Overall Rating
2.6
Our Analysis
🎯
Service quality
Several reviewers praise fast, prompt deliveries; however many report failed deliveries, stolen parcels, or orders not fulfilled after the company ceased trading.
Share of mentions
Mixed
25%
💰
Value for money
Some buyers report good prices and perceived value, but a number say they lost money to poor quality items or due to liquidation and missing refunds.
Share of mentions
Weak
9%
⚡
User experience
Very few mentions of site experience; one reviewer calls the site good, but there is insufficient data to generalize about browsing or checkout.
Share of mentions
Mixed
2%
🔧
Product quality
Multiple buyers received well-packaged, authentic-feeling items, while others report damaged goods, wrong sizes, questionable authenticity, or incorrect materials.
Share of mentions
Mixed
17%
📞
Communication
Frequent complaints about unreturned emails, ignored refund requests and limited post-purchase support; several reviewers say they received no satisfactory responses.
Share of mentions
Weak
14%
⭐
Overall experience
Overall feedback is mixed but trends negative: multiple reports of non-delivery, refund problems and authenticity concerns counterbalanced by some positive purchase experiences.
Share of mentions
Weak
33%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Excellent service
"Excellent service. My coat arrived in perfect cond..."
Customer
Trustpilot
Oct 01, 2025
Featured for: Positive delivery and service
Ceased trading but continued to take customer’s money!
"The website should have been taken down immediately when the company ceased trading, but it was kept up for several days with no mention of it anywher..."
Nel B
Trustpilot
Oct 01, 2025
Featured for: Company closure, customer lost money
They sold me fake boots that are vinyl…
"They sold me fake boots that are vinyl plastic supposed to have red bottom no fake boots..."
Myron Mitchell
Trustpilot
Oct 01, 2025
Featured for: Alleged fake product complaint
Where is my refund
"Where is my refund? I know you received the package on the 23rd of Dec. Today is the 4th of Jan. I purchased using After pay and I am unable to cancel..."
nicole parry
Trustpilot
Oct 01, 2025
Featured for: Refund request, unresponsive communication
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
M
Myron Mitchell
trustpilot.com
Oct 01, 2025
They sold me fake boots that are vinyl…
They sold me fake boots that are vinyl plastic supposed to have red bottom no fake boots...
d
drayson traviss
trustpilot.com
Oct 01, 2025
If you live in New York don’t buy from…
If you live in New York don’t buy from them!!! They ship through Yanwen. Yanwen driver steal your packages aft...
S
Snicks
trustpilot.com
Oct 01, 2025
Further to my purchase of Holland &…
Further to my purchase of Holland & Cooper wellies, they arrived damaged & I immediately forwarded on photos. The com...
J
Jennifer Richards
trustpilot.com
Oct 01, 2025
Still waiting for my refund
...
A
Argirios Voudouris
trustpilot.com
Oct 01, 2025
Order onlive boots and the company Has…
Order onlive boots and the company Has ceased to trade...
N
Nel B
trustpilot.com
Oct 01, 2025
Ceased trading but continued to take customer’s money!
The website should have been taken down immediately when the company ceased trading, but it was kept up for several days with no mention of it anywher...
T
Trevor Sollars
trustpilot.com
Oct 01, 2025
Great product and fast delivery
Great product a...
L
Linda Malin
trustpilot.com
Oct 01, 2025
Fast. I didn’t have to wait very long before…
I didn’t have to wait very long b...
U
Used for a year
trustpilot.com
Oct 01, 2025
The opposite of customer service
I ordered 2 sets of sunglasses that their website advised were in stock. They, weren't. Despite not wanting to wait for backorder I gave them a chance...
n
nicole parry
trustpilot.com
Oct 01, 2025
Where is my refund
Where is my refund? I know you received the package on the 23rd of Dec. Today is the 4th of Jan. I purchased using After pay and I am unable to cancel...
A
A S
trustpilot.com
Oct 01, 2025
Great site. Quick delivery to Aus
Great shoes. Had to size up as last pair availabl...
C
Customer
trustpilot.com
Oct 01, 2025
Excellent service
Excellent service. My coat arrived in perfect cond...
L
Latasha Whitener
trustpilot.com
Oct 01, 2025
COMPANY CRASHED
COMPANY CRASHED; NEVE...
c
customer
trustpilot.com
Oct 01, 2025
Very happy with my new coat and the…
Very happy with my new coat and the promptness o...
J
JED
trustpilot.com
Oct 01, 2025
competitive pricing and speedy…
competitive pricing and spe...
N
Nicola
trustpilot.com
Oct 01, 2025
Quality products, great prices
Quality products, Best price and quick deli...
J
Jacqueline James-Bryan
trustpilot.com
Oct 01, 2025
Unfortunately DHL kept informing me…
Unfortunately DHL kept informing me that my parcel was abou...
L
Lynn
trustpilot.com
Oct 01, 2025
Disgusting
Disgusting. They’re now in liqu...
K
Kristen
trustpilot.com
Oct 01, 2025
Company shut down
Company shut down in the four days between me making my order and rece...
K
Kristin Turman
trustpilot.com
Oct 01, 2025
Bought a valentino purse the tag in…
Bought a valentino purse the tag in the purse is correct but attached to the purse is a small pouch and inside it has a tag that says made in China. H...
Conclusion
Reviews for Atterley show a mix of positive and negative experiences. Several customers report fast delivery and satisfactory items, while many others describe problems with refunds, unresponsive support and instances of damaged or allegedly inauthentic products. Multiple reviewers mention the company entering administration or liquidation and purchasers struggling to recover payments. Prospective buyers should check seller listings, return and refund policies, use payment methods with buyer protection, and verify authenticity documentation before purchasing.