Reviews split into two clear stories: fast, accurate deliveries, and repeated breakdowns with orders, refunds, and returns. Many customers describe smooth purchases, quick shipping, and the right items arriving. A large group says orders never shipped, the business entered liquidation or closed, and refunds were not paid. Several reviewers also mention long periods with no reply from customer support.
Examples from available reviews (Jul 2021 – Mar 2026).
Seller took payment but didn't ship before going bankrupt.
“They took our money, but never shipped the product knowing they were about to go bankrupt.”
No tracking provided and company unresponsive, card company contacted.
“no reply ended up contacting my credit card company to tell the company was a fraud”
Product was great and delivered quickly.
“Great product and fast delivery”
Happy with coat, prompt delivery, and beautiful packaging.
“Very happy with my new coat and the promptness of the delivery.”
Most service comments focus on deliveries that did not happen and refunds that did not get resolved. Several reviewers say their orders never shipped, returns were refused, or refunds were not paid after the company stopped trading. A smaller set reports quick shipping and deliveries with no issues.
Some customers highlight sharp pricing, discounts, and strong value on designer items. These value notes appear less often than complaints about service and item condition. A few positive reviews tie the value to fast delivery and receiving the correct products.
Reviewers mention missing tracking information, late dispatch, and trouble setting up returns. Some buyers say email is the only way to reach the company and that replies were slow or never came. Others describe an easy checkout and fast fulfillment.
Complaints describe damage, scratches, and items said to be counterfeit or not as listed. Several positive reviews say the designer goods were authentic, arrived in good condition, and matched sizing. Quality problems often appear alongside refused returns or disputed refunds.
Many reviews point to customer service that does not respond and long waits for email replies. Several people say support replied at first and then stopped. A smaller number report helpful, quick support.
Overall, reviews are sharply split between high-rated purchases that went smoothly and low-rated cases involving non-delivery and lost money. Many negative stories mention insolvency or liquidation stopping orders from being fulfilled. Positive reviews focus on speed, packaging, and items arriving as described.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Company renamed but still not delivering or responding to customers.
“they are just continuing trading when they know they won’t send anything we pay for.”
Company renamed but still not delivering or responding to customers.
“they are just continuing trading when they know they won’t send anything we pay for.”
No tracking provided and company unresponsive, card company contacted.
“no reply ended up contacting my credit card company to tell the company was a fraud”
No tracking provided and company unresponsive, card company contacted.
“no reply ended up contacting my credit card company to tell the company was a fraud”
Bought boots that appeared fake and couldn't contact seller.
“They sold me fake boots that are vinyl plastic”
Packages stolen by courier and Atterley ignored emails afterward.
“Yanwen driver steal your packages after taking pictures of the delivery!”
Damaged wellies arrived and seller later went into administration.
“they arrived damaged & I immediately forwarded on photos.”
Customer is still waiting for a refund from Atterley.
“Still waiting for my refund”
Company ceased trading and customer lost their money.
“company Has ceased to trade and been to liquidation”
Company ceased trading but continued selling and left customers unpaid.
“The website should have been taken down immediately when the company ceased trading”
Product was great and delivered quickly.
“Great product and fast delivery”
The beautiful purse arrived quickly after a short wait.
“my beautiful purse arrived.”
One of two sunglasses orders sent to wrong address and ignored.
“and have ignored all correspondence from me since requesting a solution or refund.”
Customer awaiting refund and unable to cancel Afterpay payments.
“Where is my refund? I know you received the package on the 23rd of Dec.”
Shoes fit after sizing up and delivery to Australia was fast.
“Fast delivery to Aus”
Coat arrived in perfect condition faster than promised.
“My coat arrived in perfect condition within 3 working days”
Company crashed and customer never received their package.
“NEVER RECEIVED MY PACKAGE”
Happy with coat, prompt delivery, and beautiful packaging.
“Very happy with my new coat and the promptness of the delivery.”
Competitive pricing and speedy delivery; would use again.
“competitive pricing and speedy delivery.”
Quality products at good prices delivered quickly.
“Quality products, Best price and quick delivery”
Delivery notifications said imminent but parcel was stuck in Southampton.
“it was stuck in Southampton.”
Company in liquidation yet still allowed returns.
“They’re now in liquidation but let me return goods.”
Company shut down before delivery so customer couldn't return item.
“Company shut down in the four days between me making my order and receiving it”
Purchased designer purse with conflicting tags and no return response.
“inside it has a tag that says made in China.”
Seller took payment but didn't ship before going bankrupt.
“They took our money, but never shipped the product knowing they were about to go bankrupt.”
Sunglasses arrived scratched and case stained; support then stopped responding.
“I ordered sunglasses which arrived scratched and the case stained.”
Multiple items not shipped and company slow to respond.
“they have yet to ship, and the response time is very slow.”
Returned boots but seller claimed box was cut and refused refund.
“the box was cut" and couldnt be returned.”
Returned swimsuit; company accused it of being worn and refused refund.
“they are not refunding and returning the item to me!!”
Returned dress delayed by bank holiday and seller refused refund.
“Atterly are saying the shop said it arrived too late.”
Order missing item and customer support initially responsive then silent.
“support then went radio silent.”
Customer awaiting dispatch confirmation despite boutique confirmation.
“I've had NO despatch confirmation or tracking number?”
Customer alleges no refund and reported the company to authorities.
“You will not get your money back.”
Order placed two weeks ago still not shipped.
“I placed my order about 2 weeks ago and it had never been shipped”
Canceled order immediately but received no response from support.
“sent around 20 emails within hours and still no one has responded!!”
Returned trainers; company accused them of being worn and refused refund.
“they couldn’t refund me as the soles of the trainers were marked!!!”
Customer struggled to arrange returns and got extremely slow email responses.
“The only way to contact Atterley Customer Service is via email”
Good service, authentic clothes, and discounts in South Africa.
“clothes are authentic and gives discounts”
GUYS BEWARE! DON'T BUY ANYTHING FROM Atterley! They claim to offer designer shoes, but what you see and what you get is NOT the SAME thing. I bought a pair of shoes from them for $437.53, and it looks like someone used it as their house slipper! Seriously! The quality sucks, there's no tag on the shoe, and the maker's name doesn't even look real! And to top all that off, I ordered a size 8 and they sent me a size 6! I'm so disappointed with the product! It's a waste of money!!! I just want my money back, but that seems impossible now. I wish they wouldn't have made it this far with their business...
DO NOT BUY FROM HERE. You'll be wasting your money!
Items delivered late and stock errors ruined planned vacation purchase.
“only 1 item arrived in 2 days”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Atterley runs an online store selling clothing, footwear, and accessories. It lists items from boutiques and independent sellers, alongside stock it holds itself. The range often includes designer handbags, coats, shoes, and sunglasses. Shoppers order through the website, pay online, and choose delivery to UK and international addresses. Customers typically contact support through the site’s service channels or by email.