Reviews Analyzed
21
We Collect & Analyze Reviews
AUrate New York
Experiences & Reviews
AUrate New York is a New York–based jewelry brand selling rings, necklaces, bracelets and earrings through its online store and physical locations. The company is commonly discussed in consumer reviews for its gold and gemstone pieces, order fulfilment, and customer support. People searching reviews typically compare product quality, shipping, return policies, and responsiveness of AUrate’s customer service.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
21d
Overall Rating
3.9
Our Analysis
🎯
Service quality
Most reviewers describe helpful, responsive staff and positive interactions; a minority report unresolved service issues or dissatisfaction during problem handling.
Share of mentions
Mixed
12%
💰
Value for money
Some customers explicitly call the pieces good value for the price, while a few feel craftsmanship or durability did not justify the cost.
Share of mentions
Mixed
5%
⚡
User experience
Several reviewers report problems with ordering, returns and delivery options; complaints include difficult return procedures and lost packages.
Share of mentions
Weak
8%
🔧
Product quality
Many reviewers praise weight, finish and craftsmanship; however, a number report defects such as stones falling out or items arriving damaged.
Share of mentions
Strong
27%
📞
Communication
Feedback on shipping and tracking is split: some note very fast shipping and prompt replies, while others report poor updates or lost shipments.
Share of mentions
Mixed
18%
⭐
Overall experience
Overall impressions lean positive because of product and service, but recurring shipping and defect reports produce a noticeable set of negative experiences.
Share of mentions
Mixed
30%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
I did not receive the product I…
"I did not receive the product I ordered. It was difficult to find the link to place the information. I do not like that there's no one with whom to ha..."
DONNA GARRITY
Trustpilot
Oct 01, 2025
Featured for: Unresolved delivery and contact issues
I had been eagerly waiting for months…
"I had been eagerly waiting for months to receive this necklace, but unfortunately, it..."
--
Trustpilot
Oct 01, 2025
Featured for: Defective item after long wait
I have purchased several items from…
"I have purchased several items from Aurate, experience has always been great. When an issue arose with one of my purchases, they were quick to respond..."
Yvette Bruchert
Trustpilot
Oct 01, 2025
Featured for: Clear example of responsive service
Great value for the price
"The quality of the product! I reall..."
JENNIFER STUCKEY
Trustpilot
Oct 01, 2025
Featured for: Explicit praise for value and quality
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
R
RIKO
trustpilot.com
Oct 01, 2025
incredibly fast shipping
Amazed at just how incredibly fast your shipping to Japan was. The bracelet is...
D
DONNA GARRITY
trustpilot.com
Oct 01, 2025
I did not receive the product I…
I did not receive the product I ordered. It was difficult to find the link to place the information. I do not like that there's no one with whom to ha...
L
Lily A
trustpilot.com
Oct 01, 2025
Excellent store for quality jewelry in NYC
I’ve been purchasing from Aurate for years and I am always impressed with the size, weight, comfort, and quality of their products. (I wear one of the...
-
--
trustpilot.com
Oct 01, 2025
I had been eagerly waiting for months…
I had been eagerly waiting for months to receive this necklace, but unfortunately, it...
R
Rebecca P
trustpilot.com
Oct 01, 2025
Another gorgeous piece
Another gorgeous piece to wear with my other tennis bracelets. The different colors of stones coordinates with my amethyst and pink sapphire b...
G
Gabrielle M
trustpilot.com
Oct 01, 2025
The most perfect dainty bracelet
The most perfect...
N
Nancy Sher
trustpilot.com
Oct 01, 2025
HONEST OPINION!
AURATE IS EXTREMLY CUSTOMER ORINATED. THEY ARE VERY RESPONSIVE...
S
Sabrina
trustpilot.com
Oct 01, 2025
2 days later… a crystal fell out
It’s been 2 days and a crystal already fell ou...
K
Karen
trustpilot.com
Oct 01, 2025
Stunning Ring
The quality of this ring is first rate...
J
JENNIFER STUCKEY
trustpilot.com
Oct 01, 2025
Great value for the price
The quality of the product! I reall...
A
AS
trustpilot.com
Oct 01, 2025
Great service
Great piece, shipped in perfect timing...
c
customer
trustpilot.com
Oct 01, 2025
USPS is a terrible choice for delivery
USPS is a terrible choice for delivery. My multi thousand d...
A
Aseosa Ehigie
trustpilot.com
Oct 01, 2025
Great product and Good Models
...
J
J Thong
trustpilot.com
Oct 01, 2025
Smooth ordering service and the item I…
Smooth ordering service and the item I purchased arrived re...
M
Marjorie Stein
trustpilot.com
Oct 01, 2025
The earrings are cute but smaller than…
The earrings are cute but smaller t...
J
Jennifer Greene
trustpilot.com
Oct 01, 2025
These tennis bracelets are stunning
These tennis bracelets are stunning! The clasps are so secure! And they loo...
S
Sharon Fred's Mom
trustpilot.com
Oct 01, 2025
The necklace was really disappointing
The necklace was really, really disappointing. The stone is TINY and it's not b...
E
EJ
trustpilot.com
Oct 01, 2025
Very poor communication on order…
Very poor communication on order shipping and delivery. Places order in July and I un...
Y
Yvette Bruchert
trustpilot.com
Oct 01, 2025
I have purchased several items from…
I have purchased several items from Aurate, experience has always been great. When an issue arose with one of my purchases, they were quick to respond...
J
Jill Davidson
trustpilot.com
Oct 01, 2025
The ring I purchased was Princess Diana…
The ring I purchased was the Princess Diana sapphire and it’s beautifu! I am very happy with it, and I will wear it...
Conclusion
Reviews show many customers value AUrate New York for product quality, craftsmanship and pieces that wear well. At the same time, several reviews flag inconsistent shipping, tracking, and return experiences, including lost packages or difficult returns. Customer service is often described as responsive and helpful in resolving issues, though some customers report not being able to reach support. Prospective buyers may want to check available shipping protections (signature, insurance) and the return policy before purchasing, and inspect items on arrival for any defects.