Reviews show many customers value AUrate New York for product quality, craftsmanship and pieces that wear well. At the same time, several reviews flag inconsistent shipping, tracking, and return experiences, including lost packages or difficult returns. Customer service is often described as responsive and helpful in resolving issues, though some customers report not being able to reach support. Prospective buyers may want to check available shipping protections (signature, insurance) and the return policy before purchasing, and inspect items on arrival for any defects.
Examples from available reviews (Nov 2021 – Feb 2026).
Did not receive ordered product and couldn't reach customer service.
“I did not receive the product I ordered.”
Necklace arrived defective and product quality has declined.
“it arrived defective.”
Multiple purchases with great experiences and prompt, helpful customer support.
“When an issue arose with one of my purchases, they were quick to respond and resolve.”
Reviewer praises product quality, selection, and affordable price.
“The quality of the product! I really love the selections and the price!”
Most reviewers describe helpful, responsive staff and positive interactions; a minority report unresolved service issues or dissatisfaction during problem handling.
Some customers explicitly call the pieces good value for the price, while a few feel craftsmanship or durability did not justify the cost.
Several reviewers report problems with ordering, returns and delivery options; complaints include difficult return procedures and lost packages.
Many reviewers praise weight, finish and craftsmanship; however, a number report defects such as stones falling out or items arriving damaged.
Feedback on shipping and tracking is split: some note very fast shipping and prompt replies, while others report poor updates or lost shipments.
Overall impressions lean positive because of product and service, but recurring shipping and defect reports produce a noticeable set of negative experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer describes the service as A plus and thankful.
“A plus service. Thank you!”
Customer service went above and beyond answering a product question.
“Great customer service! They went above and beyond answering my product question. Happy costumer!”
Company provided a great, fast response.
“Great, fast response!”
Brand aligned with sustainable values and staff promptly added gift note.
“they were so quick and lovely in helping me do that.”
Long shipping delays, unclear cancellation policies, and product appearance disappointed.
“Cancellations aren't guaranteed - Even complete cancellation requests may not be honored.”
Despite a shipping delay, company communication was outstanding.
“Although there was a delay in shipping, the communication from the company was outstanding.”
Reviewer received great, fast help from company.
“Great fast help!”
Customer service responded promptly and resolved issue quickly.
“Prompt response from customer service & quick resolution”
Item arrived damaged but customer service was exceptional and helpful.
“While my item arrived damaged, the customer service has been exceptional—prompt, kind, and thorough in her responses.”
Customer support had super fast response time.
“Great customer support, super fast response time”
Company was very responsive and helpful.
“Very responsive and helpful! Thank you so much!”
Company tried their best to resolve the customer's problem.
“They did they’re best to resolve a problem I was having.”
Customer service responded quickly to questions.
“Customer service responded quickly to my questions.”
Reviewer says company is very responsive.
“very responsive!”
Company accommodated a delay by updating to rush shipping.
“Very accomodating when I reached out about a delay on my necklace order. Updated to rush shipping which I truly appreciated.”
Arthur provided responsive, helpful support and resolved the issue.
“Arthur was very responsive and helpful. He went above and beyond to solve my issue.”
Tennis necklace is beautiful but delivery took too long.
“Beautiful tennis necklace but took way too long to receive.”
Customer service was quick and helpful; shipping faster than usual.
“Customer service representatives were quick and more than willing to help me resolve my questions and concerns.”
When mistakes occur, the company corrects them quickly and appreciatively.
“While mistakes are made, and it is unexpected and unfortunate, it is nice to know that they are corrected in an expedited manner.”
Reviewer very happy with customer support and service.
“Wow what great customer support and service. Thank you for your service with this order.”
Shipping to Japan was incredibly fast and the bracelet matched description.
“Amazed at just how incredibly fast your shipping to Japan was.”
Did not receive ordered product and couldn't reach customer service.
“I did not receive the product I ordered.”
Longtime customer praises consistent quality, comfort, and classic styles.
“always impressed with the size, weight, comfort, and quality of their products.”
Necklace arrived defective and product quality has declined.
“it arrived defective.”
Customer service resolved long backorder and the bracelet is high quality.
“Customer service was outstanding and took care of me”
Reviewer calls the dainty bracelet perfect.
“The most perfect dainty bracelet”
Company is highly customer-oriented and very responsive, products wear well.
“AURATE IS EXTREMLY CUSTOMER ORINATED. THEY ARE VERY RESPONSIVE.”
A crystal fell out within two days, indicating poor craftsmanship.
“It’s been 2 days and a crystal already fell out.”
Ring has first-rate quality with good weight and sparkle.
“The quality of this ring is first rate!”
Reviewer praises product quality, selection, and affordable price.
“The quality of the product! I really love the selections and the price!”
Item shipped on time and customer service was responsive.
“Great piece, shipped in perfect timing and very responsive customer service.”
USPS lost a multi-thousand dollar package with no signature required.
“USPS is a terrible choice for delivery. My multi thousand dollar package was lost!”
Reviewer states the product is great.
“Great product”
Ordering was smooth and the necklace arrived quickly; quality is great.
“Smooth ordering service and the item I purchased arrived really quickly as well.”
Earrings are cute but smaller than expected; delivery was great.
“The earrings are cute but smaller than I expected.”
Tennis bracelets praised for secure clasps and impeccable quality.
“The quality and craftsmanship are impeccable!!!”
Necklace disappointing; stone tiny and not blue, return process difficult.
“The stone is TINY and it's not blue.”
Very poor communication about shipping; no updates for made-to-order item.
“Very poor communication on order shipping and delivery.”
Multiple purchases with great experiences and prompt, helpful customer support.
“When an issue arose with one of my purchases, they were quick to respond and resolve.”
Princess Diana sapphire ring surpassed expectations for the price.
“The ring I purchased was the Princess Diana sapphire and it’s beautifu!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
AUrate New York is a New York–based jewelry brand selling rings, necklaces, bracelets and earrings through its online store and physical locations. The company is commonly discussed in consumer reviews for its gold and gemstone pieces, order fulfilment, and customer support. People searching reviews typically compare product quality, shipping, return policies, and responsiveness of AUrate’s customer service.