Reviews Analyzed
21
We Collect & Analyze Reviews
Azura Runway
Experiences & Reviews
Azura Runway is an online fashion retailer offering apparel, footwear and accessories through e-commerce channels. Typical listings include brand and designer items, with product pages, order tracking and a returns process. Consumers searching for reviews often look for information on delivery speed, return handling, product authenticity and customer service responsiveness. This summary aggregates user feedback to help shoppers evaluate recent buyer experiences.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
18d
Overall Rating
3.5
Our Analysis
🎯
Service quality
Customers often report quick, helpful responses and smooth refunds, but many others describe slow or unhelpful support and unresolved cases.
Share of mentions
Mixed
17%
💰
Value for money
Some buyers mention reasonable pricing or good deals; a smaller sample reports unexpected extra costs (notably customs/import fees).
Share of mentions
Mixed
5%
⚡
User experience
Many reviewers praise fast shipping and clear tracking, while a notable minority report long delivery delays or missing tracking information.
Share of mentions
Mixed
20%
🔧
Product quality
Several customers received items as described and of good quality; others reported fit issues, missing logos or items not meeting expectations.
Share of mentions
Mixed
17%
📞
Communication
Buyers frequently note timely tracking updates and prompt replies, but a significant number report inconsistent or absent responses about refunds/orders.
Share of mentions
Mixed
22%
⭐
Overall experience
Overall experiences vary: many shoppers describe smooth purchases and easy returns, while others report unresolved refunds and poor problem resolution.
Share of mentions
Mixed
19%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Hassle-Free Returns
"The Jimmy Choo heels I ordered were lovely, but didn’t fit right. Azura Runway’s retu..."
Leander
Trustpilot
Oct 01, 2025
Featured for: Positive returns and refund timing
Lovely Nike suede trainers
"Grabbed Nike Air Force 1 Mid Suede shoes. They look sleek..."
Patrick Ramirez
Trustpilot
Oct 01, 2025
Featured for: Fast delivery with full tracking
DO NOT PURCHASE if you live in the UK
"DO NOT PURCHASE if you live in the UK. I bought some shirts from Otherwise and I was charged £165 in custom charges by DHL. I spoke to customer servic..."
Ross Dickson
Trustpilot
Oct 01, 2025
Featured for: High customs charge complaint
If I could give 0 I would.
"If I could give 0 I would. I ordered (via Debenhams) a very expensive ring, this was returned to DBZ (Azure fashion Ltd) via special delivery tracked..."
Lisa Pipes
Trustpilot
Oct 01, 2025
Featured for: Missing refund on high-value item
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
P
Patrick Ramirez
trustpilot.com
Oct 01, 2025
Lovely Nike suede trainers
Grabbed Nike Air Force 1 Mid Suede shoes. They look sleek...
C
Christopher Alexander
trustpilot.com
Oct 01, 2025
Excellent CS and refund
The Costume National bucket hat I ordered felt a bit tight. Customer service wa...
R
Ryan Jones
trustpilot.com
Oct 01, 2025
Quality slides at a great price
I bought the Versace rubber pool slides and they’re bet...
D
David Lloyd
trustpilot.com
Oct 01, 2025
Fast delivery on the cap
Got a Prada bucket hat sent to London in under a week. Tracking info...
K
Kenneth Giles
trustpilot.com
Oct 01, 2025
Stress free return on boots
Ordered some Ferragamo leather ankle boots but they didn’t fit well. Returned them easily, ref...
R
Ross Dickson
trustpilot.com
Oct 01, 2025
DO NOT PURCHASE if you live in the UK
DO NOT PURCHASE if you live in the UK. I bought some shirts from Otherwise and I was charged £165 in custom charges by DHL. I spoke to customer servic...
H
Henry
trustpilot.com
Oct 01, 2025
Stylish beanie, quick delivery
Ordered a wool blend Calvin Klein hat in black, perf...
H
Harry Brook
trustpilot.com
Oct 01, 2025
Lovely Nike suede trainers
Grabbed Nike Air Force 1 Mid Suede shoes. They look sleek...
M
Michael Foster
trustpilot.com
Oct 01, 2025
Excellent CS and refund
The Costume National bucket hat I ordered felt a bit tight. Customer service wa...
J
James Carter
trustpilot.com
Oct 01, 2025
Quality slides at a great price
I bought the Versace rubber pool slides and they’re bet...
G
Gloria
trustpilot.com
Oct 01, 2025
Very terrible company
Very terrible company. Ordered their clothes via secret sales. It's 3 weeks and no means to track the order. It only shows that it has been dispatched...
E
Elma Robertson
trustpilot.com
Oct 01, 2025
I bought a pair of jeans for £259 they…
I bought a pair of jeans for £259 they only arrived yesterday after a long wait for delivery. I a...
C
Carol Hodgson
trustpilot.com
Oct 01, 2025
I bought some dresses I need to return…
I bought some dresses I need to return them but one is australia they asked for my bank card det...
J
Julie
trustpilot.com
Oct 01, 2025
A great selection of items at
A great selection of items at reasonable pricing. The quality was better t...
N
Noah
trustpilot.com
Oct 01, 2025
It was a great time shopping
It was a great time shopping! The items came on schedule and were just as described...
L
Lisa Pipes
trustpilot.com
Oct 01, 2025
If I could give 0 I would.
If I could give 0 I would. I ordered (via Debenhams) a very expensive ring, this was returned to DBZ (Azure fashion Ltd) via special delivery tracked...
C
Consumer
trustpilot.com
Oct 01, 2025
PLEASE AVOID!!
PLEASE AVOID - I wish I read reviews on Trust Pilot before ordering… please do not make the same mistake I’ve made by ordering from Azura. I ordered a...
C
Christine Lewis
trustpilot.com
Oct 01, 2025
Avoid
I ordered a top from Azura Fashion via the Debenhams website on 9 March, it was delivered on 17 March and immediately I requested a return due to the...
L
Leander
trustpilot.com
Oct 01, 2025
Hassle-Free Returns
The Jimmy Choo heels I ordered were lovely, but didn’t fit right. Azura Runway’s retu...
R
Reya Balker
trustpilot.com
Oct 01, 2025
Clear Return Process
I had to return a dress due to sizing and the return steps w...
Conclusion
Recent reviews show a split experience for Azura Runway customers. Many shoppers report quick shipping (several noting 5–7 day delivery windows), clear tracking updates and prompt handling of returns with refunds arriving in about 5–6 days. At the same time, a substantial number of reviews describe problems with refunds not appearing, long response delays from customer service, and at least one report of unexpected customs charges that affected overall cost. Product feedback is mixed: several buyers say items matched descriptions and quality expectations, while others raised fit, branding or quality concerns. Prospective customers should check shipping and customs policies, keep documentation for returns, and monitor communication timelines when ordering.