Recent reviews show a split experience for Azura Runway customers. Many shoppers report quick shipping (several noting 5–7 day delivery windows), clear tracking updates and prompt handling of returns with refunds arriving in about 5–6 days. At the same time, a substantial number of reviews describe problems with refunds not appearing, long response delays from customer service, and at least one report of unexpected customs charges that affected overall cost. Product feedback is mixed: several buyers say items matched descriptions and quality expectations, while others raised fit, branding or quality concerns. Prospective customers should check shipping and customs policies, keep documentation for returns, and monitor communication timelines when ordering.
Examples from available reviews (Dec 2021 – Feb 2026).
Return process was simple and refund processed in about six days.
“Refund arrived in about 6 days.”
Shoes arrived in seven days and are comfortable and sleek.
“Delivered in 7 days with full tracking!!”
Buyer charged large customs fees and company refused to cover them.
“DO NOT PURCHASE if you live in the UK”
Returned expensive ring but still hasn't received refund despite evidence.
“I have still not had a refund”
Customers often report quick, helpful responses and smooth refunds, but many others describe slow or unhelpful support and unresolved cases.
Some buyers mention reasonable pricing or good deals; a smaller sample reports unexpected extra costs (notably customs/import fees).
Many reviewers praise fast shipping and clear tracking, while a notable minority report long delivery delays or missing tracking information.
Several customers received items as described and of good quality; others reported fit issues, missing logos or items not meeting expectations.
Buyers frequently note timely tracking updates and prompt replies, but a significant number report inconsistent or absent responses about refunds/orders.
Overall experiences vary: many shoppers describe smooth purchases and easy returns, while others report unresolved refunds and poor problem resolution.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (46) · Collected.reviews (1) · Quotes shortened · As of: February 2026
They sent worn, unlabelled items and ignored return requests.
“they send worn items with no label/tags on them”
They sent worn, unlabelled items and ignored return requests.
“they send worn items with no label/tags on them”
Returned item and waited six weeks without receiving the promised refund.
“I have been waiting six weeks for a refund”
Returned item and waited six weeks without receiving the promised refund.
“I have been waiting six weeks for a refund”
Return acknowledged but refund promised in 19 days still not received.
“I would receive a refund in 19 days!”
Return acknowledged but refund promised in 19 days still not received.
“I would receive a refund in 19 days!”
It was a very unforgettable experience.
The fact that I'm sitting here in my Gucci Polo with embroidered bees is beyond words, and I have no idea where to begin to explain how glad and satisfied I am with the way everything ended out.
Nina answered all of my questions in the course of our talk, which I appreciated because she was always available to help.
Throughout the process, I enquired about my shipping method and when my product will be delivered, and everyone was really enthusiastic in their responses.
Thanks for this beautiful piece, as well as for your wonderful expertise... till the next time, please accept my sincere gratitude.
Wishing you a Merry Christmas!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Azura Runway is an online fashion retailer offering apparel, footwear and accessories through e-commerce channels. Typical listings include brand and designer items, with product pages, order tracking and a returns process. Consumers searching for reviews often look for information on delivery speed, return handling, product authenticity and customer service responsiveness. This summary aggregates user feedback to help shoppers evaluate recent buyer experiences.