Recent reviews show a split experience for Azura Runway customers. Many shoppers report quick shipping (several noting 5–7 day delivery windows), clear tracking updates and prompt handling of returns with refunds arriving in about 5–6 days. At the same time, a substantial number of reviews describe problems with refunds not appearing, long response delays from customer service, and at least one report of unexpected customs charges that affected overall cost. Product feedback is mixed: several buyers say items matched descriptions and quality expectations, while others raised fit, branding or quality concerns. Prospective customers should check shipping and customs policies, keep documentation for returns, and monitor communication timelines when ordering.
Examples from available reviews (Dec 2021 – Feb 2026).
Return process was simple and refund processed in about six days.
“Refund arrived in about 6 days.”
Shoes arrived in seven days and are comfortable and sleek.
“Delivered in 7 days with full tracking!!”
Buyer charged large customs fees and company refused to cover them.
“DO NOT PURCHASE if you live in the UK”
Returned expensive ring but still hasn't received refund despite evidence.
“I have still not had a refund”
Customers often report quick, helpful responses and smooth refunds, but many others describe slow or unhelpful support and unresolved cases.
Some buyers mention reasonable pricing or good deals; a smaller sample reports unexpected extra costs (notably customs/import fees).
Many reviewers praise fast shipping and clear tracking, while a notable minority report long delivery delays or missing tracking information.
Several customers received items as described and of good quality; others reported fit issues, missing logos or items not meeting expectations.
Buyers frequently note timely tracking updates and prompt replies, but a significant number report inconsistent or absent responses about refunds/orders.
Overall experiences vary: many shoppers describe smooth purchases and easy returns, while others report unresolved refunds and poor problem resolution.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (46) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Received damaged items and missing parcel; seller appeared dishonest.
“2 came and both were in awful condition.”
Received damaged items and missing parcel; seller appeared dishonest.
“2 came and both were in awful condition.”
Long delivery, poor quality, and no refund despite contact.
“The condition was shocking and truly poor quality”
Long delivery, poor quality, and no refund despite contact.
“The condition was shocking and truly poor quality”
Returned item but never received promised refund after months.
“This was 3 months ago and I have yet to receive a refund.”
Returned item but never received promised refund after months.
“This was 3 months ago and I have yet to receive a refund.”
Photos misleading, products cheap, slow shipping, and difficult returns.
“Misleading photos, cheap quality, and sizing that makes no sense.”
Photos misleading, products cheap, slow shipping, and difficult returns.
“Misleading photos, cheap quality, and sizing that makes no sense.”
Poor quality item and refund delayed after problematic returns link.
“It’s been 2 weeks since I returned my items and am still chasing my refund.”
Poor quality item and refund delayed after problematic returns link.
“It’s been 2 weeks since I returned my items and am still chasing my refund.”
Poor quality dress and return links failed, preventing a refund.
“it never opens up the link I have spent days trying to return it”
Poor quality dress and return links failed, preventing a refund.
“it never opens up the link I have spent days trying to return it”
Dress matched low-cost seller and was overpriced; refund delayed.
“the exact same dress was £6.99 £50 cheaper.”
Dress matched low-cost seller and was overpriced; refund delayed.
“the exact same dress was £6.99 £50 cheaper.”
Shacket arrived late with no label and poor quality.
“there's no label and the quality is very poor.”
Shacket arrived late with no label and poor quality.
“there's no label and the quality is very poor.”
Order never arrived despite chasing, causing legitimacy concerns.
“have yet to receive it despite chasing.”
Order never arrived despite chasing, causing legitimacy concerns.
“have yet to receive it despite chasing.”
Shoes arrived in seven days and are comfortable and sleek.
“Delivered in 7 days with full tracking!!”
Hat was tight but customer service issued a refund quickly.
“Customer service was brilliant, replied the same day and the refund came in 5 days.”
Versace slides exceeded quality expectations and arrived promptly.
“they’re better quality than I expected.”
Hat shipped to London within a week with clear tracking updates.
“Tracking info dropped 48 hours after I placed the order, super clear and reassuring.”
Returned boots easily; quick refund and responsive customer service.
“Returned them easily, refunded in 6 days and customer service replied same day to my query.”
Buyer charged large customs fees and company refused to cover them.
“DO NOT PURCHASE if you live in the UK”
Calvin Klein wool hat arrived in six days and well packaged.
“Arrived in 6 days, well wrapped.”
Shoes arrived in seven days and are comfortable and sleek.
“Delivered in 7 days with full tracking!!”
Hat was tight but customer service issued a refund quickly.
“Customer service was brilliant, replied the same day and the refund came in 5 days.”
Versace slides exceeded quality expectations and arrived promptly.
“they’re better quality than I expected.”
Order lacked tracking and prior purchases had poor quality, very dissatisfied.
“It's 3 weeks and no means to track the order.”
Long delivery and no response from customer service about return.
“Getting nowhere.Waiting on a reply from Customer service”
Return process required bank card details and wouldn't deduct postage.
“they asked for my bank card details to return parcel .Why carnt they deduct posting out of money that I am getting as a refund .”
Good selection, reasonable prices, better-than-expected quality and quick delivery.
“A great selection of items at reasonable pricing.”
Items arrived as described and customer service was responsive.
“The items came on schedule and were just as described.”
Returned expensive ring but still hasn't received refund despite evidence.
“I have still not had a refund”
Order cancelled but refund not processed and customer service unresponsive.
“I would be issued a refund - but the email I received showed a shirt instead of a bag?”
Returns label delayed and refund still not received after many emails.
“to date 5th May I still havent had it.”
Return process was simple and refund processed in about six days.
“Refund arrived in about 6 days.”
Return steps were clear and easy to follow.
“the return steps were clear and easy to follow.”
Delayed delivery and missing refund despite company stating it processed.
“I’m not down £117 till this “processed” refund comes through”
Delayed delivery and missing refund despite company stating it processed.
“I’m not down £117 till this “processed” refund comes through”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Azura Runway is an online fashion retailer offering apparel, footwear and accessories through e-commerce channels. Typical listings include brand and designer items, with product pages, order tracking and a returns process. Consumers searching for reviews often look for information on delivery speed, return handling, product authenticity and customer service responsiveness. This summary aggregates user feedback to help shoppers evaluate recent buyer experiences.