Reviews often mention very fast delivery and items that arrive as described and authentic. A sizable set of complaints describes wrong or missing orders, plus refunds or returns being denied. Many customers say support goes quiet or becomes accusatory when issues come up. Pricing feedback is split between praise for luxury value and surprise import or return fees.
Examples from available reviews (Dec 2021 โ Mar 2026).
Emailed for three weeks with no replies and missing purse.
“Very bad customer service Have tryed emailing them for 3 weeks no replyโs back I ordered two purses for my nieces only received one sent them all the evidence and proof o...”
Reported a damaged, possibly counterfeit Chloe bag and no response.
“It has been 16 days since my initial complaint with no response.”
Beautiful boots with outstanding service and three-day international shipping.
“Outstanding service. Three days shipping from Italy to Western Canada.”
Boots arrived quickly, well packed, and at fantastic prices.
“Bought some boots from Baltini fantastic experience fantastic prices arrived in 3 working days extremely well packed cant fault and wouldn't hesitate to use again 5 stars...”
Many reviews describe wrong items, lost parcels, and refunds being refused. Other reviewers report fast, correct deliveries and an easy ordering flow. Returns and refunds show up most often as the main sticking point.
Some customers point to strong prices on luxury goods and feel the quality matches the cost. Others report high import duties, return shipping charges, or unexpected bank fees that raised what they paid overall. Complaints about steep return or shipping costs come up repeatedly.
Several reviewers like the easy shopping, clear tracking, and quick checkout. Another group calls the website problematic or a "farce" and says things fall apart after the order is placed. Experiences split between a smooth purchase and a frustrating follow-up for some buyers.
Many reviews say items match the listing, with authentic labels and solid craftsmanship. Others report damaged or used goods, items that seem counterfeit, and problems such as strong tanning smells or sizing issues. Authenticity and condition sit at the center of both praise and complaints.
Many customers describe slow replies or no response from support after reporting a problem. Other reviews mention quick, helpful messages and clear shipping updates. Several complaints also cite accusatory demands for proof or being told support suspected fraud.
Reviews swing between five-star stories of fast shipping and quality items and one-star accounts of lost orders, denied returns, and weak support. Strong delivery and authenticity feedback sits alongside repeated failures in service and communication. Overall, customer experiences split sharply into these two tracks.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) ยท Sitejabber (16) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: March 2026
Shipping status not updated and customer service remains unresponsive.
“My order shipping status has not been updated since more than a week ago.”
Order lost in transit and international bank charge not refunded.
“I was charged an international banking charge and this was not refunded.”
One item appears lost and customer service has been unhelpful about it.
“I have a feeling this one is lost as well but it appears they are not doing anything about it”
Consistently excellent and fast service reported by the reviewer.
“Excellent fast service!”
Shoes were narrow without fit information and customer service failed helpfully.
“now Iโm stuck having to sell these useless shoes because the cost of postage from Australia to America is abhorrent.”
Received faulty sunglasses and customer service accused the buyer of lying.
“I've been accused of being a liar and that I've applied a cleaning product to them”
Boots arrived quickly, well packed, and at fantastic prices.
“Bought some boots from Baltini fantastic experience fantastic prices arrived in 3 working days extremely well packed cant fault and wouldn't hesitate to use again 5 stars from me”
Fast delivery and the sandals were perfect; easy shopping.
“The sandals were perfect. Easy shopping.”
Bag is stunning and of great quality with fast delivery.
“Absolutely stunning bag great quality , easy transaction & fast delivery great communication”
Found the bag and experienced brilliant fast postage and tracking.
“they were brilliant fast postage with almost door to door information.”
Emailed for three weeks with no replies and missing purse.
“Very bad customer service Have tryed emailing them for 3 weeks no replyโs back I ordered two purses for my nieces only received one sent them all the evidence and proof of it and they wonโt answer feels like a scam”
High import and return costs left reviewer significantly out of pocket.
“I had to pay ยฃ37 import duties and as the product is not suitable I have to pay ยฃ28return shipping!”
Excellent luxury prices and quick delivery received before the holiday.
“The prices are excellent for luxury items.”
Received an alleged second-label product and awaiting seller response.
“Fraud Alertโsent A second label product (CC Corneliani) and try to sell it as the original (Corneliani).”
Received wrong size and the company refused returns or store credit.
“they still refused to take the item back or even offer store credit.”
First purchase was easy with free four-day DHL delivery.
“Delivery was free and it took 4 days (over Christmas!) and used DHL, which has always been a really secure, dependable courier.”
Received the wrong colored jeans and Baltini refuses accountability.
“Ordered a pair of Haikure Bethany pants in white. They shipped me blue.”
Reviewer describes the website experience as an absolute farce.
“DO NOT USE THIS WEBSITE An absolute farce from start to finish.”
Sweater arrived quickly and matched the description and authenticity.
“Exactly as described, can see itโs genuine from the labels etc.”
Great discounts, very quick shipping, and perfectly packed items.
“The discounts were fantastic, shipping was super quick, and everything arrived perfectly packed.”
Order not shipped after twelve days and customer service unresponsive.
“placed my order 12 days back still not shipped”
Shipping updates were confusing but the package arrived sooner.
“Product arrived well packed and much sooner than expected.”
Received wrong color and size and customer service stopped responding.
“I ordered a pair of shoes. Received fully wrong color and wrong size.”
Shoes ordered Friday arrived in the UK by Tuesday morning.
“Shoes were ordered Friday pm and arrived in the UK Tuesday am .”
They sent a cheaper wrong polo and offered 10% refund.
“They sent me the wrong polo, which was cheaper than the one I purchased, and only after I asked for compensation did they offer a disappointing 10% refund.”
Received wrong shoe size and return requests received no reply.
“I didnโt receive what I ordered, I ordered size 9eee and I received 10eee, Iโve sent messages to book a return and refund but Iโm yet to receive reply, meanwhile their deadline for return is counting.”
Genuine Carel Paris shoes arrived promptly with transparent terms.
“The shoes are without a doubt the genuine article and gorgeous!”
Shorts shipped quickly and the product quality felt refined.
“The quality of the merchandise feels refined, almost like wearing a piece of exclusivity.”
Excellent selection, pricing, and extremely fast shipping overall.
“Amazing from the start!”
Strong tanning smell, sizing issues, and poor sole durability.
“the off gassing of tanning smells from the leather is just too much.”
Customer reports not receiving their parcel.
“I have not received my parcel”
First order and reviewer is satisfied with item quality.
“I am very satisfied with quality of the order.”
Received wrong color bag and return process is delayed.
“I received a pink one. Don't buy anything from here.”
Bag arrived defective and Baltini delayed the return investigation.
“The Ferragamo hug bag tilted one side and has a bulge.”
Gorgeous clogs arrived very fast and in pristine condition.
“They were in the original packaging and in pristine condition.”
Beautiful boots with outstanding service and three-day international shipping.
“Outstanding service. Three days shipping from Italy to Western Canada.”
Leather jacket purchase was easy and arrived quickly and transparently.
“Jacket arrived so fast and everything was transparent.”
Ordering was easy and delivery was fast and free.
“it was delivered quickly without a shipping charge.”
Reviewer is very pleased and loves the bag purchased.
“Love love love love this bag!! Thank you”
Reviewer finds the return policy complicated and expensive.
“Return policy is very complicated and expensive”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Baltini is an online retailer that sells designer footwear, bags, and apparel. Its website shows product details, photos, sizing, and prices for branded items. The company takes common online payment methods and ships international orders. The site also lists shipping options, a returns policy, and ways to contact customer service.