Reviews Analyzed
21
We Collect & Analyze Reviews
Basso
Experiences & Reviews
Basso is an online fashion retailer name associated with footwear and apparel sold through e-commerce channels. Consumers researching Basso typically look for information on product fit and materials, shipping and tracking reliability, return and refund policies, and customer support responsiveness. Review aggregators and buyer protection services (credit card or PayPal) are commonly consulted when evaluating sellers with mixed or limited public reputations.
Overview & Key Metrics
Positive Sentiment
14%
Latest Review
23d
Overall Rating
1.5
Our Analysis
🎯
Service quality
Most reviewers report poor customer service: long waits, refusal to cover return shipping or refunds, and inconsistent order handling; one positive service mention.
Share of mentions
Weak
12%
💰
Value for money
Reviewers commonly say products feel much cheaper than advertised, cite chemical odors and poor materials, and consider price not justified by quality.
Share of mentions
Weak
9%
⚡
User experience
Many customers report long delivery delays, invalid or unhelpful tracking info, missing shipments, and difficulties cancelling or returning orders.
Share of mentions
Weak
17%
🔧
Product quality
Numerous reviews describe wrong items, poor fit, damaged goods, low-quality materials and chemical smells; a small number report satisfactory products.
Share of mentions
Weak
16%
📞
Communication
Frequent complaints about lack of replies, unreachable phone numbers, and repeated unanswered emails; several reviewers report unresolved refund requests.
Share of mentions
Weak
20%
⭐
Overall experience
Overall reviewer experiences are predominantly negative, citing non-delivery, poor product quality, and unresponsive support, with only a few positive reports.
Share of mentions
Weak
26%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Company is a scam and sells aliexpress shoes!!!!
"I ordered for 129€. I selected home delivery. I payed with paypal (luckely!) and waited for my order. I got an email where the company announced there..."
Sunshine
Trustpilot
Oct 01, 2025
Featured for: Detailed delivery and product complaint
NO REFUNDS AND DON’T COVER SHIPPING RETURNS
"Extremely disappointed with the quality of the products and their policy of non refund and no return shipping label. Basically they keep your money fo..."
Monica Martin
Trustpilot
Oct 01, 2025
Featured for: Explicit returns and refund policy issue
Cheap trash and expensive returns
"The return address is not given on the website, but you can find out an address in the USA on request. Costs 48€ insured as a 5kg parcel with DHL from..."
MK
Trustpilot
Oct 01, 2025
Featured for: Quality vs price and return costs
Amber T was an amazing server
"Amber T was an amazing server! We will definitely be back. She w..."
Heather Coachman
Trustpilot
Oct 01, 2025
Featured for: Positive service example
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
H
Heather Coachman
trustpilot.com
Oct 01, 2025
Amber T was an amazing server
Amber T was an amazing server! We will definitely be back. She w...
R
Rachel Ganz
trustpilot.com
Oct 01, 2025
Do Not Buy Basso Shoes
I ordered two pairs of shoes on Basso.co And after waiting over a month , One of the pairs was not the one I ordered , and also the wrong size I’ve wr...
A
Angela Doman
trustpilot.com
Oct 01, 2025
I ordered a size 8
I ordered a size 8, American shoe for three different pairs of shoes. They came as a size 7, which don’t fit to make matters worse. The quality of the...
M
Malene Frederiksen
trustpilot.com
Oct 01, 2025
The boots broke after 3 weeks and they…
The boots broke after 3 weeks and t...
G
Georgia McDermott
trustpilot.com
Oct 01, 2025
This place is a TOTAL SCAM
This place is a TOTAL SCAM! Do not buy from this store. I ordered a sweater which looks amazing and oversized in all the product imagery. When it came...
L
Lauren Fischetti
trustpilot.com
Oct 01, 2025
DONT ORDER! SCAM
I would give this place zero stars if I could. Both boots never arrived. I should’ve read reviews. Some people say...
k
keisankki
trustpilot.com
Oct 01, 2025
Ordered 3 pairs of shoes. All were wrong and/or damaged
Ordered 3 pairs of shoes. 2 EU44 and 1 EU39. One of the EU44s were the wrong shoes and also damaged but fit like EU44 size. They replaced it but with...
M
MK
trustpilot.com
Oct 01, 2025
Cheap trash and expensive returns
The return address is not given on the website, but you can find out an address in the USA on request. Costs 48€ insured as a 5kg parcel with DHL from...
B
Bautiifully Flawd
trustpilot.com
Oct 01, 2025
I ordered a pair of pants and a bag
I ordered a pair of pants and a bag. I have yet to receive my order. I have contacted BASSO.CO via email and the...
E
Evgeniia Gorokhova
trustpilot.com
Oct 01, 2025
I have never received my order
Unfortunately I have n...
I
Ida Suton
trustpilot.com
Oct 01, 2025
Terrible customer service
Terrible customer service, shoes looked very cheap,paid 80 € for them, arrived all squashed without...
S
Sunshine
trustpilot.com
Oct 01, 2025
Company is a scam and sells aliexpress shoes!!!!
I ordered for 129€. I selected home delivery. I payed with paypal (luckely!) and waited for my order. I got an email where the company announced there...
S
Stella Brooks
trustpilot.com
Oct 01, 2025
This company were ridiculous to deal…
This company were ridiculous to deal with. I waited 7 weeks for my shoes to be delivered while they spoke with their “concerned department”. They agre...
A
Anika Paeps
trustpilot.com
Oct 01, 2025
Scam. Don’t order from them
They give off very nice alternative vibes. But I waited for more then a mont for shoes that look nothing like what...
N
Noa Benita
trustpilot.com
Oct 01, 2025
Horrible customer service
...
P
Paul
trustpilot.com
Oct 01, 2025
This site is a scam
This site is a scam. They do sent products but the quality is very poor and sizes don’t match at all. They have ZERO customer support, don’t respond t...
M
Monica Martin
trustpilot.com
Oct 01, 2025
NO REFUNDS AND DON’T COVER SHIPPING RETURNS
Extremely disappointed with the quality of the products and their policy of non refund and no return shipping label. Basically they keep your money fo...
S
SU RO
trustpilot.com
Oct 01, 2025
I had a horrible horrible experience…
I had a horrible horrible experience shopping from the basso website. They made it look fancy to gain people’s trust but they do not seem to have any...
M
Miriam
trustpilot.com
Oct 01, 2025
Never received the shoes
Never received the shoes. They gave me an invalid tracking number, saying that the sneakers were delivered to my place. I never received them and the...
M
Morten Iversen
trustpilot.com
Oct 01, 2025
My order was a bit different than expected
My order was a bit di...
Conclusion
Reviews for Basso in this sample show recurring issues across product quality, shipping reliability, and post-purchase support. Multiple customers report wrong or damaged items, size inconsistencies, and materials that smell or feel low-quality. Many reviewers also describe unresponsive communication and out-of-pocket return costs or denied refunds. If you consider buying, check payment protection (credit card or PayPal), verify the return address/policy before purchase, and be cautious about items where accurate sizing and timely delivery are important.