Reviews for Basso in this sample show recurring issues across product quality, shipping reliability, and post-purchase support. Multiple customers report wrong or damaged items, size inconsistencies, and materials that smell or feel low-quality. Many reviewers also describe unresponsive communication and out-of-pocket return costs or denied refunds. If you consider buying, check payment protection (credit card or PayPal), verify the return address/policy before purchase, and be cautious about items where accurate sizing and timely delivery are important.
Examples from available reviews (Nov 2021 – Feb 2026).
Delivery failed, communication was poor, and the received items were low quality.
“The shoes were NOTHING like the pictures”
They do not refund or cover return shipping, forcing costly returns.
“NO REFUNDS AND DON’T COVER SHIPPING RETURNS”
Shoes were cheap, smelly, and return shipping was expensive.
“The quality of the shoes I bought was the cheapest trash from China.”
Server was attentive and ensured they enjoyed drinks and food.
“Amber T was an amazing server!”
Most reviewers report poor customer service: long waits, refusal to cover return shipping or refunds, and inconsistent order handling; one positive service mention.
Reviewers commonly say products feel much cheaper than advertised, cite chemical odors and poor materials, and consider price not justified by quality.
Many customers report long delivery delays, invalid or unhelpful tracking info, missing shipments, and difficulties cancelling or returning orders.
Numerous reviews describe wrong items, poor fit, damaged goods, low-quality materials and chemical smells; a small number report satisfactory products.
Frequent complaints about lack of replies, unreachable phone numbers, and repeated unanswered emails; several reviewers report unresolved refund requests.
Overall reviewer experiences are predominantly negative, citing non-delivery, poor product quality, and unresponsive support, with only a few positive reports.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
No response about refund after they returned purchased items.
“No response regarding a refund”
Boots size mismatched, returned, and no refund was received.
“NEVER GOT a refund !!!!!! Thieves !!”
Boots size didn't match, items returned, and no refund received.
“NEVER GOT A REFUD !!!”
Server was attentive and ensured they enjoyed drinks and food.
“Amber T was an amazing server!”
They received wrong shoes and the company did not respond to complaints.
“One of the pairs was not the one I ordered”
Shoes arrived a size too small and were poor quality and smelly.
“They came as a size 7, which don’t fit”
Boots broke after three weeks and customer service didn't respond.
“The boots broke after 3 weeks”
Product differed from advertised images and company did not respond.
“product looked nothing like what was advertised onsite”
Boots never arrived and the company did not refund or respond.
“Both boots never arrived.”
All three pairs were wrong, one damaged, and the company stopped responding.
“Ordered 3 pairs of shoes. All were wrong and/or damaged”
Shoes were cheap, smelly, and return shipping was expensive.
“The quality of the shoes I bought was the cheapest trash from China.”
Order not received and customer service did not reply to emails.
“I have yet to receive my order.”
They never received their order.
“Unfortunately I have never received my order.”
Shoes were cheap-looking, arrived damaged, and no refund was issued.
“arrived all squashed without a box”
Delivery failed, communication was poor, and the received items were low quality.
“The shoes were NOTHING like the pictures”
Waited seven weeks, company mishandled reshipment and required extra payment.
“I waited 7 weeks for my shoes to be delivered”
Shoes arrived late, looked different, and felt cheap with plastic smell.
“They feel cheap and smell like suffocated plastic.”
Customer service was horrible according to the reviewer.
“Horrible customer service”
Product quality poor, sizes mismatched, and the company did not respond.
“This site is a scam”
They do not refund or cover return shipping, forcing costly returns.
“NO REFUNDS AND DON’T COVER SHIPPING RETURNS”
No customer support and inability to cancel orders despite policy.
“They do not seem to have any customer service or any support”
Didn't receive shoes, tracking invalid, and received only partial refund.
“Never received the shoes”
My order was a bit different than expected.
“My order was a bit different than expected.”
Packages delivered to wrong addresses and delivery tracking seemed fraudulent.
“THIS COMPANY IS TERRIBLE I WILL NEVER ORDER FROM THEM AGAIN.”
While browsing online from several firms, I finally discovered a pair of boots that are perfect for me at the Basso online shop after a long period of searching. I'm very pleased with my purchase.
I fell head over heels in love with these boots the instant I laid eyes on them.
There is something warm and cuddly about them on the inside, which is especially useful during the cold winter months.
I wore them for the first time last week when the temperature outdoors was about 15 degrees.
Because there was so much snow everywhere, I ended up trekking for an entire mile in the snow.
These boots kept my feet dry and toasty after an event like this, whereas every other pair of boots I own would have left my feet cold after something like this.
They delivered shoes within five days and returns were easy.
“They delivered my shoes to me within 5 days!”
Loved the Marta's Warm Set fit, feel, and appearance.
“I love the Marta's Warm Set fit and how they feel.”
Bags were delivered in three days and priced well.
“they were at my door in 3 days”
Liked the sunglasses design and received compliments from friends.
“I found the Finessoi Slim Sunglasses I needed and the design was very nice too!”
Liked the sunglasses design and received compliments from friends.
“I found the Finessoi Slim Sunglasses I needed and the design was very nice too!”
Happy with quick exchanges, excellent customer service, and many styles.
“Excellent customer service.”
Quality products, good customer service, and discounted prices.
“The quality, customer service, and return are all perfect.”
Received correct size PJ set, delivered on time by UPS.
“They sent the right size and all!!”
Dress delivered as ordered and on time; shopping was easy.
“Shopping went like a breeze.”
Items arrived quickly and matched their descriptions and pictures.
“came fast and were described perfectly as was pictured.”
Sneakers were comfortable, great quality, and delivered quickly.
“5 stars for supreme quality.”
Bag remained in like-new condition after two months of use.
“The quality of the bags is just overwhelming.”
Sizes fit excellently and they offer wide selection and affordable prices.
“the size fits excellent”
Impressed by the glasses collection and design of purchased pair.
“Very impressed with different options available for shopping.”
Repeated purchases yielded quick delivery, good quality, and affordable prices.
“This is the third time I’ve ordered & have been extremely pleased”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Basso is an online fashion retailer name associated with footwear and apparel sold through e-commerce channels. Consumers researching Basso typically look for information on product fit and materials, shipping and tracking reliability, return and refund policies, and customer support responsiveness. Review aggregators and buyer protection services (credit card or PayPal) are commonly consulted when evaluating sellers with mixed or limited public reputations.