Many reviewers run into return and refund problems linked to overseas return routing. Customers often mention expensive return postage, return addresses that can’t be delivered to, or refunds that never show up. Several shoppers praise the swimwear quality and the fast shipping on bikinis and cover-ups. Many also describe support as slow or unhelpful.
Examples from available reviews (Mar 2021 – Feb 2026).
I paid to return items months ago and still haven't received credit.
“still have not gotten my credit.”
Return requires shipping to China, making returns unaffordable.
“you have to return to an address in China and the postage is costly”
Bikinis arrived quickly and fit well; material was great.
“Great material and super fast shipping.”
Never received merchandise or refund; company kept asking for more money.
“Have not received any merchandise; Beachsissi has never refunded my purchase”
Many reviews describe a returns process that sends packages overseas and leads to high shipping costs. Multiple customers report returns held in customs, return addresses that bounce, or refunds that never get issued. A smaller group also mentions long waits before anything gets resolved.
Many customers say return shipping and refund results cut into the value of what they bought. Several reviewers report refund offers that covered only a small fraction of the order, while return postage cost more than the item. Some shoppers say the materials and fit still made the price worth it.
Several reviews mention orders marked delivered that never arrived and tracking details that don’t line up. Others describe fast shipping and repeat orders, showing a sharp split in experiences. Comments about sign-in or site usability come up only rarely.
A cluster of reviews mentions poor stitching, thin fabric, holes on arrival, and chemical smells. Another clear cluster praises bikinis, cover-ups, and dresses for fit, color that holds up, and photos that match the items. Both kinds of quality feedback shows up repeatedly.
Many customers describe slow replies, canned responses, and emails to support that go unanswered. A few reviewers mention intrusive or unusual requests for documentation during claims. Some others separately praise quick shipping and helpful service.
Reviews split between frequent complaints about returns, refunds, and support and repeated praise for product quality and shipping. The most common negatives are overseas return logistics and refund claims that don’t get resolved. Positive comments focus on fit, appearance, and on-time delivery.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Sitejabber (20) · Trustpilot (6) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I paid to return items months ago and still haven't received credit.
“still have not gotten my credit.”
Returned items to China and later received the same clothes back, no resolution.
“I just received the same clothes I tried to return ??!!!”
Returns require shipping to China; exchange policy restrictive and time-consuming.
“If you bought 3 items you can keep your items and exchange it for 1 free item.”
Returns get stuck in customs when routed through China/Hong Kong; poor product quality.
“Gets stuck in customs then gets sent back to you.”
Return policy requires returning items to China; customer service very poor.
“Their return policy is a total scam.”
Received wrong sizes; slow response and no correct replacement after weeks.
“I ordered a size large and they sent me an extra large.”
Return policy forces costly China returns; product quality was poor.
“DO NOT BUY FROM THIS COMPANY.”
Return requires shipping to China, making returns unaffordable.
“you have to return to an address in China and the postage is costly”
Company based in China; return options are costly and poor.
“They want you to return the item to a China address which we know is very costly.”
Products arrived damaged, smelled like chemicals, and were poor quality.
“The clothing smells like chemicals- cheaply made”
Company charged but did not deliver and gave inconsistent tracking.
“This company is a scam, do not buy from them”
Return policy offers only 10% refund or costly China returns.
“10% refund??? Really?”
Dresses mis-sized, customer service unhelpful, returns require China shipping.
“You have to ship to China at your own expense”
Received defective, poorly sewn items; support requested photo of me wearing dress.
“Send me a shirt with a hole in it”
Slow delivery and costly returns to China; poor business practices.
“Had to return 3 of 4 sets and they dont give you a notmal address.”
Order marked delivered but I never received it; customer support unhelpful.
“This company does absolutely nothing to satisfy the customer”
Returned multiple items to China, paid high postage, still no refund.
“I haven't received my refund yet.”
Poor quality, returns to China cost prohibitive, 10% refund offered.
“They offered 10% off my order, complete joke.”
Sizing incorrect and return/exchange options required additional payment.
“The sizing is not correct.”
Communication poor and returns effectively not accepted.
“They do no accept returns. Stay away from this company period!!”
Bikinis arrived quickly and fit well; material was great.
“Great material and super fast shipping.”
Return requires shipping to China; fabric cheap and smells of chemicals.
“Fabric is cheap and smells like chemicals.”
Return policy requires China return within seven days, impractical.
“HOW can a package get thur shipment that long distance in 7 days.”
Returned dresses at my expense; package stuck and refund only 15%.
“they say they can only give me 15% which is peanuts.”
Cheap materials, poor fit, and returns require shipping to China; emails ignored.
“They will not return your emails and you'd have to pay to ship it back to China.”
Products were poor quality and returns policy was unaffordable.
“products are absolute garbage quality”
Sent swimsuit with bad stitching; company demanded paid shipping for refund.
“They want me to pay for shipping to get a refund.”
Returns require shipping to China costing more than clothing; refunds minimal.
“You cannot return anything as it needs to ship to China and will cost $$$ (more than the actual clothing).”
Return label undeliverable and package returned; no credit and costly returns.
“the package was returned as undeliverable”
Chasing refund for months; only received canned responses from customer service.
“I've been chasing them for my refund on the return for months”
Short 15-day return window and poor communication made returns impossible.
“Only 15 days to return once it's delivered!”
Products inaccurate and poor quality; returns/exchanges required customer payment.
“The customer service is horrible.”
Company complicates returns and shipping to China is prohibitively expensive.
“The cost to ship to China is ridiculous.”
Never received merchandise or refund; company kept asking for more money.
“Have not received any merchandise; Beachsissi has never refunded my purchase”
Clothes are beautiful, comfortable, and retain color after washing.
“I vestiti sono bellissimi, la qualità al primo posto.”
Return address undeliverable and refund not issued after return attempt.
“The return address is undeliverable and sits in customs.”
Took over a month with items stuck; refund only 15% and shipping costly.
“They refunded me 15%”
Beautiful designs and excellent quality suitable for all body types.
“Encantada porque tienen diseños preciosos y para todos los cuerpos y gustos.”
Cover-up high quality with colors matching photos; very satisfied.
“The swimsuit cover-up is of very high quality and the colors are identical to the photo!”
Costumes high quality, good fit, and well packaged.
“La qualità dei costumi è fantastica. Ottima vestibilita e taglia corrispondente.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Beachsissi runs an online store that sells swimwear and beachwear. The range includes bikinis, one-pieces, cover-ups, dresses, and beach accessories. Customers shop the listings and order through the company’s e-commerce site. The business ships directly to customers and sells to consumers online.