Reviewers often praise Bed Threads for soft linen and percale sheets, true-to-photo colours, and a cooler, more comfortable sleep. Many also mention quick delivery and careful packaging. Some customers report sizing errors, missing orders, or trouble completing returns. A smaller group raises durability issues after longer use.
Examples from available reviews (Nov 2021 – Feb 2026).
Sheets are comfortable with superb colour and expected to be long-lasting.
“The sheets are comfortable and the color superb;”
Order of two sheets hasn't arrived and tracking didn't update.
“I haven't gotten my order of two bed sheets that I bought....”
Received fitted king instead of flat king and cannot exchange sale item.
“thought I was purchasing a flat king but instead got a fitted king.”
Sheet developed a large hole after years but company later resolved issue satisfactorily.
“one sheet (fitted oatmeal single size) has a massive hole down the middle”
Many reviews point to fast shipping, secure packaging, and on-time delivery. Some describe missing parcels or tracking that stopped updating, which drove low service ratings. A small number say returns or exchanges were hard to complete.
Many buyers call the sheets a worthwhile investment and tie the price to the fabric quality. A minority say the items felt overpriced or showed wear after about a year. A few also criticised extra charges for products such as a linen wash, saying the cost seemed high.
Reviewers like the checkout flow, order confirmations, and swatch cards, saying they made it easier to choose and buy. Several report receiving the wrong items, finding sizes ran small, or being blocked from exchanges by final-sale rules. These issues come up repeatedly in negative reviews.
Most reviews highlight soft fabric, accurate colour, nice presentation, and a cooler feel during sleep. Many customers also report steady quality across linen and percale and mention buying again. A smaller but notable group mentions scratchiness, loose threads, holes, or seams that gave way over time.
Customer service is often described as quick to respond and effective at fixing problems. Some buyers mention fast follow-up and satisfactory outcomes for defects. A limited number note slow first tracking updates or slower replies.
Overall, many reviewers show strong loyalty, recommend the sheets, and repurchase. Low-star reviews focus on delivery failures, sizing mistakes, or durability concerns. The result is a clear group of advocates alongside recurring operational complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
First linen sheets; reviewer sleeps better and stays cooler at night.
“I seem to sleep better and I don't seem to get hot in thr middle of the night.”
Sheets are comfortable with superb colour and expected to be long-lasting.
“The sheets are comfortable and the color superb;”
Product is lovely quality and delivery was quick.
“Lovely quality, quick deliver”
Customer service was excellent and the sheets and pillowcases are loved.
“Customer service was awesome 😀”
Customer relations were friendly and positive.
“Customer relations have been friendly and positive.”
Great quality; soft after washing and fits super king mattress easily.
“Great quality - really soft on the body, especially after one or two washes.”
Loves linen bedding and dislikes some linen sleepwear fit.
“I will always have linen bedding.”
Reviewer felt product lacked durability and wasn't worth the price.
“The sheets and duvet started to fall apart after a year.”
Product perfect; tracking number delayed but would purchase again.
“Getting a tracking number took some time;”
Love the linen; great quality and well-fitting sheets, with excellent communication.
“Great quality product, the fitted sheet fits our Queen mattress perfectly,”
Second set; sheets sleep cool in summer and are comfortable year-round.
“We love sleeping in Bed Threads sheets, cool in summer, add a quilt in winter, quiet for a restless sleeper.”
Percale cotton sheets were highly approved by reviewer.
“Percale cotton sheets are 👌🏻👌🏻”
Thoughtful presentation and packaging; sheets look and feel fantastic.
“Presentation and packaging were thoughtful”
Order of two sheets hasn't arrived and tracking didn't update.
“I haven't gotten my order of two bed sheets that I bought....”
Measurements provided were inaccurate and final-sale dress didn't fit.
“the dress I bought was too small and I can’t return it because it’s final sale.”
Reviewer calls this purchase the best investment and praises service.
“Best investment ever!great service.”
Fast shipping and beautiful fabrics; will buy again and suggests elastic in pyjamas.
“Fast shipping and beautiful quality fabrics.”
Sheet developed a large hole after years but company later resolved issue satisfactorily.
“one sheet (fitted oatmeal single size) has a massive hole down the middle”
Reviewer found the return process difficult.
“Difficult return process”
Fantastic quality and colours; reviewer obsessed with new bedset.
“FAB quality and colours!”
Fast delivery and tracking; parcel left safely, loved colour and fabric.
“Excellent fast delivery & tracking”
Sheets are very soft and luxurious; shipping delay was acceptable.
“These sheets are amazing!!!”
Items arrived quickly and well packaged with no problems.
“They arrived quickly and well packaged.”
Forest colour matched expectations; washed well despite minor hem wrinkles.
“I love this Forest color.”
Speedy delivery and delightful packaging; bed linen quality exceptional.
“gorgeous exceptional quality bed linen.”
Disappointed because sizing ran very small and refund policy was unclear.
“The sizing is very small.”
Received fitted king instead of flat king and cannot exchange sale item.
“thought I was purchasing a flat king but instead got a fitted king.”
Customer service promptly resolved an issue; French flax linen feels luxurious.
“they swiftly resolved this.”
Reviewer found the sheets extremely scratchy and poor quality.
“The worst most scratchy sheets ever.”
Responsive communication and a superior product led to very comfortable sleep.
“The most comfortable sleep I've enjoyed in my life Lx”
The linen and colours are beautiful.
“Beautiful linen and colours”
Product has wonderful colour and quality.
“wonderful color and quality”
The order has not arrived yet.
“It’s not arrived”
Brilliant service and fabulous product; excited to use new sheet set.
“brilliant service and a fabulous product.”
Lovely bedlinen with beautiful colours; appreciated swatch card and fitted sheets.
“The colours are beautiful and I love receiving the swatch card.”
Website and social engagement appealing; checkout was seamless with confirmations.
“The checkout experience was seamless”
Linen sheets and colours loved; postage and delivery very fast.
“The postage and delivery were super fast.”
Repeat purchase; loves the colour and feel of the material.
“I'm in love with both the colour and the feel of the beautiful material.”
Products arrived as promised but buttons had loose threads and valance barely fits.
“Buttons have loose threads which is a slight worry at this price.”
Loved the sheets but linen wash felt overpriced and partly filled.
“Thought the linen wash was over priced”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Bed Threads designs and sells bedding and sleepwear made around woven textiles. The range covers linen and percale-cotton sheets, duvet covers, pillowcases, and loungewear. Product pages include fabric details, care notes, and size guides to help shoppers pick the right items. The online store offers colour swatches and delivery options for direct-to-consumer orders.