Reviewers often praise Bed Threads for soft linen and percale sheets, true-to-photo colours, and a cooler, more comfortable sleep. Many also mention quick delivery and careful packaging. Some customers report sizing errors, missing orders, or trouble completing returns. A smaller group raises durability issues after longer use.
Examples from available reviews (Nov 2021 – Feb 2026).
Sheets are comfortable with superb colour and expected to be long-lasting.
“The sheets are comfortable and the color superb;”
Order of two sheets hasn't arrived and tracking didn't update.
“I haven't gotten my order of two bed sheets that I bought....”
Received fitted king instead of flat king and cannot exchange sale item.
“thought I was purchasing a flat king but instead got a fitted king.”
Sheet developed a large hole after years but company later resolved issue satisfactorily.
“one sheet (fitted oatmeal single size) has a massive hole down the middle”
Many reviews point to fast shipping, secure packaging, and on-time delivery. Some describe missing parcels or tracking that stopped updating, which drove low service ratings. A small number say returns or exchanges were hard to complete.
Many buyers call the sheets a worthwhile investment and tie the price to the fabric quality. A minority say the items felt overpriced or showed wear after about a year. A few also criticised extra charges for products such as a linen wash, saying the cost seemed high.
Reviewers like the checkout flow, order confirmations, and swatch cards, saying they made it easier to choose and buy. Several report receiving the wrong items, finding sizes ran small, or being blocked from exchanges by final-sale rules. These issues come up repeatedly in negative reviews.
Most reviews highlight soft fabric, accurate colour, nice presentation, and a cooler feel during sleep. Many customers also report steady quality across linen and percale and mention buying again. A smaller but notable group mentions scratchiness, loose threads, holes, or seams that gave way over time.
Customer service is often described as quick to respond and effective at fixing problems. Some buyers mention fast follow-up and satisfactory outcomes for defects. A limited number note slow first tracking updates or slower replies.
Overall, many reviewers show strong loyalty, recommend the sheets, and repurchase. Low-star reviews focus on delivery failures, sizing mistakes, or durability concerns. The result is a clear group of advocates alongside recurring operational complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Five stars! First purchase from Bed Threads and I'm really pleased with purchase. The customer service from Bed Threads has been great - brilliant communication and speedy delivery. Plus, the the product from Bed Threads not only looked good on the site on receiving it the quality, size and style all were fabulous! Not only was the product fantastic but the color was beautiful and the material used in new sheets is so soft.
Overall, service offered by the company was exemplary and refreshingly personal. I love everything about Bed Threads. I would definitely buy from this them again and I am completely happy to recommend them to others.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Bed Threads designs and sells bedding and sleepwear made around woven textiles. The range covers linen and percale-cotton sheets, duvet covers, pillowcases, and loungewear. Product pages include fabric details, care notes, and size guides to help shoppers pick the right items. The online store offers colour swatches and delivery options for direct-to-consumer orders.