Customer feedback for Bella Barnett shows a pattern: many buyers report good product quality and helpful support, while a distinct group reports delivery delays, tracking problems and refund issues. Positive reviews frequently mention dresses matching photos, good fabrics and quick resolution when the seller responds. Negative reviews focus on long waits, unresponsive emails and poor-quality items in some orders. If you consider buying, check sizing carefully, allow extra time for delivery, and document communications; contacting support promptly helped several shoppers resolve order errors.
Examples from available reviews (Dec 2021 – Feb 2026).
Clothes are excellent quality and customer service was fast and helpful.
“the fabrics feel premium and the designs look exactly as advertised.”
Order never arrived and customer service was slow and unhelpful.
“I didn’t ask for a refund, I asked for my dress.”
Great customer service corrected a size mistake and pleased me.
“Wonderful customer service of all time!”
Fabric quality was poor and replacements were unacceptable.
“Poor fabric”
Many reviewers describe prompt, helpful customer support that resolves sizing or order mistakes, while a notable share report slow or unresponsive service when seeking refunds or delivery help.
Some customers call items affordable or a worthwhile investment, but multiple reviewers report poor fabric or quality that made purchases feel like poor value.
Several buyers mention smooth ordering and fast transactions, yet recurring issues include tracking errors, delayed deliveries and slow post-order responses from support.
A majority praise dresses as well-made, accurate to photos and durable, while a smaller group reports problems like poor fabric, shedding sequins or mismatched items.
Many reviewers note polite, responsive communication and apology emails for mistakes; others say emails were ignored or updates on refunds and returns were lacking.
Overall impressions are split: numerous customers report satisfactory purchases and support, while a distinct subset experienced delivery or refund problems that soured the purchase.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Dress quality was great and matched the picture and sizing.
“Great dress and quality.”
Dress quality was great and matched the picture and sizing.
“Great dress and quality.”
Fast service and excellent customer support resolved an issue.
“Customer service was excellent”
Fast service and excellent customer support resolved an issue.
“Customer service was excellent”
Company handled exchange quickly and generously with a gift card.
“Handled fast , professional, and very generous .”
Company handled exchange quickly and generously with a gift card.
“Handled fast , professional, and very generous .”
Customer service is helpful with problem solving.
“They are very nice to problems solving.”
Customer service is helpful with problem solving.
“They are very nice to problems solving.”
Customer service resolved issue after arms were too short.
“they went above and beyond to resolve the matter.”
Customer service resolved issue after arms were too short.
“they went above and beyond to resolve the matter.”
Kristy provided a phenomenal customer experience.
“Kristy is phenomenal.”
Kristy provided a phenomenal customer experience.
“Kristy is phenomenal.”
Dress quality loved though sizing runs small; exchanges handled exceptionally.
“I love the quality of the dress.”
Dress quality loved though sizing runs small; exchanges handled exceptionally.
“I love the quality of the dress.”
Dress was amazing and delivery was very fast.
“Amazing dress and very fast delivery.”
Dress was amazing and delivery was very fast.
“Amazing dress and very fast delivery.”
Bodysuits are soft, flattering, and high quality.
“The bodysuits are amazing.”
Bodysuits are soft, flattering, and high quality.
“The bodysuits are amazing.”
Dress was very nice, wonderful, and fitted perfectly.
“Perfectly fit”
Dress was very nice, wonderful, and fitted perfectly.
“Perfectly fit”
Exchange for larger size was smooth and customer service excellent.
“customer service was excellent!”
Ordered the wrong size but exchange was smooth and helpful.
“customer service was excellent!”
Gloria quickly assisted my return and explained options clearly.
“Gloria was very helpful with my return”
Gloria helped quickly and clearly explained return options.
“Gloria was very helpful with my return”
Return process was fast and dress quality matched photos.
“Their return process was incredibly fast and smooth”
Dress matched photos with beautiful fabric and great fit.
“The quality of the dress is exactly like the photos”
Gloria was fantastic and accommodating during my size return.
“Gloria at customer service was fantastic and accommodating.”
Great selection and quality; customer service handled returns well.
“Beautiful selection of great quality dresses!”
Long-term purchases consistently deliver high-quality dresses and good experiences.
“they always look and feel like such high quality.”
Dresses consistently look and feel like high quality.
“they always look and feel like such high quality”
First-time order yielded good quality clothes and a seamless return.
“The clothes are good quality”
First-time order, good quality clothing and seamless returns.
“The clothes are good quality and the return process for the piece that I could not fit was seamless.”
Gloria helped with a return and offered satisfying options.
“Spoke to gloria who was very helpful.”
Gloria assisted with my return and provided satisfying options.
“Spoke to gloria who was very helpful.”
Reviewer praises best service ever from Bella Barnett.
“Best service ever”
Reviewer experienced excellent service from Bella Barnett.
“Best service ever”
Customer service addressed sizing issue quickly and issued a credit.
“gave me a credit without hassle.”
Sizing issue resolved quickly with attentive customer service credit.
“gave me a credit without hassle.”
Product was good and Jennie provided helpful delivery support.
“I was delighted with the product I ordered”
Product pleased reviewer and Jennie provided helpful delivery information.
“I was delighted with the product I ordered”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Bella Barnett is an online fashion retailer focused on women's apparel, commonly selling dresses and occasion wear through e-commerce channels. Consumers searching reviews for Bella Barnett often look for information on product quality, sizing, delivery and customer support. When researching this brand, check recent customer feedback on shipping times, returns and communication channels to inform purchase decisions.